Debbi
Google
I visited Power Soul Café on Spring Mountain at 3 PM and had a very disappointing experience. This was my first time going in person and the setup was confusing right away. The window says “dine in” in tiny print, but the large “Lockers” and “To Go” signs make it unclear where to order. I kept walking between the locker room and the to go window trying to figure it out.
The only employee was inside on his phone and did not greet me until I rang the bell. He told me he had only worked there for one month. I was shocked that someone so new was left completely alone to run everything, especially after they just had a celebrity host promote the café. You would expect more staff on after that kind of exposure. With how overwhelmed he looked once I placed my order, I honestly wondered about the overall quality of the food and how consistent things can be in a setup like this.
I ordered a small pizza, a drink, a cupcake, and keto bombs. The cupcake and bombs were already made, yet the wait was almost 20 minutes. There is nowhere to wait inside. The locker room is only lockers and the to go window is outside on busy Spring Mountain, so I stood in the cold the entire time.
Another first time customer showed up and was never greeted either. We even asked each other if we were ordering correctly because no one helped us and nothing was clear. It felt like there was no system at all.
When my order was finally handed to me, the pizza slipped and fell by accident. At that point, I just took everything and left.
Later I read other reviews describing the same issues for more than a year. Based on my experience, I would not return.