Jane B.
Yelp
My daughter, a high school history teacher, and I visited Springfield IL, in early March, during her Spring Break, to soak up as much of Mr. Lincoln as we could. We stumbled on Prairie Archives, and had a good time finding treasures. One I found was a Russa Graeme art print. My wife fell in love with Ms. Graeme in college, over thirty years ago. I had to get it for her. "Robb" at Prairie Archives said he didn't know what it would cost to ship it. I said I was happy to pay whatever it would take to send this print to San Francisco for my wife. Robb sent me an email invoice for ~$82; I added $50 to my check to compensate him for his troubles. The print arrived and the glass was shattered; the mattes were damaged beyond repair and the print was buckled. I advised Robb through two separate emails as to how the shipment was damaged. I was not asking for a refund, just a recognition that the shipment had not gone well, and that they could hopefully learn how to better package art for shipping. I have received NO responses. Again, I was not asking for a refund, just a statement that we had received very damaged goods. No response at all. If you make purchases here that need to be mailed, be aware: ownership, accountability and customer focus are sorely, sorely lacking.