Prairie Shores

0 STAR!! Stay away from here, seriously. The "newly renovated" stuff is a joke. Good luck getting a response from management — they’re impossible to reach. I’ve asked about a guest pass for parking so many times and still haven’t gotten an answer. The parking is handled by another company, which just adds to the hassle. They use Fetch for delivery, and it’s a disaster. They lost my package, and when I don’t use it, my stuff gets stolen right out of the lobby. There’s no winning here. Our oven’s been broken for over a month, and there’s still no replacement. The walls are paper-thin, so you’ll hear everything. Management just keeps pointing fingers at other companies instead of actually fixing anything. Do yourself a favor and find somewhere else to live.

I have lived at Prairie Shores for a year now, and my experience has been nothing short of disappointing. From the very beginning, the move-in process was a disaster. My apartment was not properly cleaned before I arrived—there was visible dirt and dust, and to make matters worse, my stove didn’t even work. On top of that, there was writing inside my closet that clearly should have been addressed before I moved in. Getting in touch with the leasing office is nearly impossible. They rarely answer the phone, and when you do manage to reach someone, the responses are often unhelpful. The management is unprofessional and dismissive, showing little regard for residents’ concerns. Maintenance requests take forever to be resolved, and you have to follow up multiple times just to get basic repairs done. For the amount they charge in rent, the quality of service and living conditions are unacceptable. If you’re considering moving here, I’d strongly advise you to look elsewhere. This place is not worth the hassle.

My Uncle is a Veteran and senior living as a long time resident at the Prairie Shores Apartments. Today I was at the Prairie Shores community Hub to dispute a charge on his account related to some previous charges that accumulated over a long period of time. The service was EXCELLENT! Kristin Williams was very supportive, patient, and understanding as she walked me and my Uncle through the charges. Her research and ability to "break down" the detailed print out was very helpful. My Uncle was able to pay the outstanding fees and start the year off with a zero balance. I applaud the Prairie Shores Bronzeville office for having the foresight and vision to hire people like Kristin who care and take the time to make the residents feel welcome and appreciated - especially in a climate where people take advantage and prey on the elderly. My family and I appreciate you KRISTIN WILLIAMS - you are the BEST!!!

Save yourselves from Prairie Shores and Golub; I gave 1 star because I couldn’t give 0. On the 1st day of my lease, I made an elevator reservation and told my leasing agent and the building manager what time to expect me that morning. I get there: the elevator was not reserved and there was nobody around (no maintenance or building manager) to help me. My leasing agent went on vacation (unbeknownst to me) and didn’t let anybody else know that I was moving in that day. Whoever was in the office gave me a key fob that didn’t work. I walked back and forth from the leasing office to 2801 three times because they weren’t answering the phones during working hours, and they refused to fix or even check the key because they were sure I was doing something wrong. The office ladies said they “called maintenance” to my apartment door, but after 2 hours of waiting, still nobody showed up. I had had the movers for 2 extra hours at this point and could only tell them to bring my stuff back to my old apartment as it was clear that I wasn’t getting into my apartment at 2801. I lost $1700 on those movers, I didn’t move in, and nobody from this office was ready nor willing to help me. I went back to the leasing office when my original leasing agent came back, she scanned my key fob on a little black box next to her desk, and said that she fixed it and it should work now. There was no apology nor even any acknowledgment of what happened. I finally get into the apartment and there are roaches everywhere. How were there roaches when my leasing agent said she did a “walkthrough” and everything “looked good”?? (I have attached videos from that day.) I emailed my leasing agent about this issue, she said an exterminator would be coming - nobody ever came. I had to fix it myself with roach bait from Amazon. (attached the receipt from Amazon purchase.) But the problems didn’t stop there. My bathtub was always clogged, and the water would take hours to drain. Eventually, water started coming up through the bathroom tiles,leaked into my hallway, and onto the carpet in the outer hallway. I put in a maintenance request and again no one came. Ultimately, I just started taking shorter showers and less often so the water wouldn’t build up as much. Then, the building had an exterminator come through to every apartment, but he barely looked around for a minute, said everything was good, and then left. And then I got roaches for a second time even though “everything was good”. Which again, I fixed by myself by purchasing roach bait from Amazon (attached another receipt). And there’s more. People would sneak into the building in the middle of the night and knock on people’s doors claiming to be management or maintenance. Packages would be open or completely stolen from the mail room, and management would offer no help at all to find out who was doing this or stop this from happening. Proof of all of these things (pictures, videos, and detailed stories) was in the community forum on the Prairie Shores app, which has now been disabled by management. Worst of all, none of the buildings had heat in the winter. Nobody from any management team in any building cared to fix this issue, and yet they still billed us all for the $85 utility fee even though WE HAD NO HEAT. This issue made it to the news because of how bad it was. (Added video of the broadcast). I moved out with 13 days left in my lease (I still planned to pay for those 13 days) but then they wanted to charge me for the 13 days PLUS an entire month’s worth of rent as a “fee” for not giving them “advance notice” of my move-out plans (if somebody doesn’t resign a lease, obviously they are leaving. I’ve never lived anywhere where a company would assume you are staying past the end of your lease) PLUS $175 accusing me of not returning my keys (I did but they lost it). I’ve been getting the run-around from EVERYBODY in their office: not replying to my emails, saying they will call me but never doing so, and just dragging out the entire issue so they can send my bill to collections on the 10th 😑

My leasing agent Nikki Burnett was awesome to work with. She really went above and beyond to answer any questions and concerns throughout the entire application process. I was impressed with the fact that she was very upfront and honest about every detail. During our tour she was outgoing and knowledgeable about the property and made us feel like we were part of the Prairie Shores community. We fell in love with the renovated unit and was able to catch a promotion that they had, so we got a great deal - with a view of the lake, and everything in the apartment appears to be new. Even after we moved in - she is still very hands on. If there is an issue or concern, we can still reach out to Nikki with no problem. I would definitely recommend Prairie Shores!

AVOID PRAIRIE SHORES! $1099 UNJUST FEES. I have been trying to contact them for months regarding unjust charges after my move-out (Apt 1116 in the 2901 Building). After publishing my previous comment, they finally responded after 1 month, apologizing and asking me to call them about the matter. However, the $340.20 in cleaning, paint, and carpet fees is still unresolved, and the person in charge of this issue has not called me back despite their promises. $175 KEY RETURN FEE: I returned the keys, yet they are charging me for not returning them with no explanation. $584 INSUFFICIENT NOTICE FEE: I was notified 10 days after the minimum 30-day requirement to inform me of my move-out. Why not inform tenants well in advance? Sending an email 2 months and 1 month before would have been helpful. They know we don't read the contract after a year. $340 CLEANING/PAINT/CARPET REDUCED FEES : After my move-out, they want to charge me $340.20 in extra fees, including an outrageous $190.20 for cleaning, $100 for paint, and $50 for carpet. The apartment was cleaner than when I received it, perfectly cleaned with a vacuum and sponges (I had to keep it very clean because of the cockroaches). I never entered with shoes and didn’t spill even a drop of water. This is completely UNJUST. Why charge residents unfairly for services that were not needed? I have sent around 4 emails, including 2 marked as "URGENT," to different people in the office, but no one has responded. I’ve also tried calling them about 10 times, but I can never get through. I have gone to their office several times wanting to speak to a specific person, but that person is never available, and they tell me they will call me back the same day but I have never received a call. I was still waiting for their response after months on this matter. I’m sure there will be additional fees added, as they have delayed my payment, and I will not pay even 1$ more. I have already lost about $1000 because of BEDBUG-RELATED COSTS in my apartment. I had to throw away my mattress and many other belongings. I asked for a refund for these costs, but they said it was impossible to reimburse me. On top of that, I was stung all over my body by bedbugs. Now, they are asking me to pay $340 more in unjust fees! This is WAY TOO MUCH. The apartment was infested with COCKROACHES when I moved in. There were mysterious noises (like a pump) coming from the toilet that would wake me up at 5 and 7 AM. I could also hear objects dropping from above that woke me up in the night. I heard the neighbors talking through the thin walls. And of course, in my last 2 months, the BEDBUGS were the cherry on top. PRAIRIE SHORES IS A NIGHTMARE. Even after finally responding to me, their team remains unhelpful and unresponsive. They continue to add unjust fees while ignoring tenant concerns. Save yourself the frustration and avoid this place at all costs.

I lived at Prairie Shores for quite some time and, unfortunately, my experience ended on a very disappointing note. After moving out, I received a charge for door repair, which I believe was mistakenly applied. I reached out to request detailed documentation supporting this charge. While Prairie Shores initially responded and assured me they would follow up, I never received the requested information despite sending multiple follow-up emails. Rather than addressing my concerns or providing clarification, the charge was forwarded to a collections agency. The collection agency, IQ Data International, contacted me with what they called a "courtesy call" before proceeding with collections. During this call, I explained the situation and the reason for the delayed payment. However, their representative informed me that my only option was to "pay in protest." To make matters worse, I was pressured to make the payment immediately during that call, without being afforded even a single day to review the matter or seek further clarification. I am incredibly disappointed with Prairie Shores’ lack of transparency, communication, and accountability in handling this issue. Additionally, the high-pressure tactics employed by the collection agency felt unfair and unprofessional. This experience has been both frustrating and distressing, and I strongly urge Prairie Shores to improve their processes for addressing tenant concerns and disputes.

Kristin (Leasing Coordinator) was very hospitable and really made us feel like we made the right decision to call prairie shores our next home. During our tour she was very outgoing and really seems to be knowledgeable of the property and really represented the culture and community that is prairie shores. She’s an excellent brand ambassador for the company and exceeded our expectations.

I will keep this nice and simple In 2019, my apt contained mold, water in the walls, and my apartment was flooded. Per leasing agreement, they have 14 days to fix this or they have to terminate the lease. This was never done So they illegally sold debt to a 3rd partt that should have been cancelled. I NEED A MANAGER TO CONTACT ME WITH 30 DAYS OR YOU ALL WILL HEAR FROM A LAWYER

If I could choose negative five stars, I would choose that. My family and I moved out of Prairie Shores in August 2023 after being assured by the staff that everything was in order and no further charges were due. However, we recently discovered a $501 charge reported to a collection agency, which severely impacted our credit score. We received no prior notice or explanation for this charge. Despite having documented proof of our apartment's condition and clear communication with the management, Prairie Shores proceeded with this unfair and unexpected charge. This experience has been distressing and disappointing. I searched different apps and found that many residents who lived in Prairie Shores experienced very similar issues. This led me to wonder why and inspired me to write about my experience, hoping people learn to collect all evidence to fight for themselves (Update): I called the number that the Prairie Shores team left in the Google Map review, and guess what? The phone number is wrong and not in service. This further indicates that Prairie Shores does not want to solve the problem.

I lived here for 3.5 years and would not recommend it to even my worst enemy. It is infested with cockroaches and staff does nothing. They do not offer subletting options if needed. There is black mold in the bathrooms that they just paint over. I had no less than 15 packages stolen within the first year I lived there, my boyfriends car was also stolen and they did nothing to help, not even let us review security footage. Letoya Carter, Crystal Stoke, Jordan Thompson, and all other associated staff are incompetent at best. Like other review say, you have to literally beg them to pay attention to you and give any sort of assistance. They break their lease terms and demand payments that are noncompliant with lease agreements. The unrenovated units are not livable conditions.

THE WORST!! Management is the worst! The individual building manager that handles maintenance etc is the best. But the actually leasing office and management are the worst. Do not waste your time, energy or money moving into this place. I can't wait to move out. They are money hungry. Your car will get towed even if it's registered to the lot, they will find a reason to tow you. Honestly the worst. It's hell living here and I cannot wait to move TF OUT!

Wish I could give negative stars. Lived here through grad school, years 2017-2020. Building is just OK, somewhere to sleep I guess, nothing special, very old and ran down, i thought it was affordable for the square footage. The entire time I lived there, there was a horrible ant infestation that the building couldn't suppress. Was too lazy to change apartments. Really should have. Moved out in April of 2020. Filled out all paperwork, surrendered keys. Over 4 years later, I get a 50-80 score drop on my credit report for 108 dollars i didn't pay to Prairie Shores many years ago. Not a single attempt to contact me, not a single indication that something was due was communicated to me. Not a single email, voicemail etc was returned when I tried to contact them. Collection agency also did not bother to contact me. I really would recommend to run away from this place.

If you are new to Chicago and trying to find a place to live, please do not live here. I'm a student coming from CA so all I did was look at virtual tours and thought that was enough. Ultimately, it's on me, but I've learned to realize how awful this place is. First off, the leasing office is the absolute worse at communicating. It look me like an hour to get my keys when I moved in and then weeks to get my mail key. I've had mail stolen from me and have heard that's common here. The people that live here always smoke weed so get used to your unit constantly smelling like someone hot boxed it. Even though it's an obvious violation against the lease to smoke inside, the property management does absolutely nothing to enforce anything so people just do whatever they want. They have a security number but every time I've called them, nothing is ever resolved. Please don't move here. It's absolutely worth spending a little more to stay away from this poor quality apartment. I can't wait for my lease to be done.

Been living here since 2022 and I can't wait until my lease is up I travel out of the country a lot so my girlfriend takes flights from California to Chicago to make sure my rent is paid on the months I'm away I just received a call from my neighbor saying I have 3 notices on my door, I've tried calling no answer my girlfriend came here to speak to them the first notice in February to show rent was paid she's not on the lease they can't answer her questions I'm on the lease and every time I get service to talk no answer or they're closed.. we will be trying again tomorrow I'll leave another review

Prairie shores seems to not value senoirs. There is rampant car crimes, and unauthorized car towings. The management doesn't have time to help seniors because there overworked. Signing up for anything is an online nightmare. It's not the workers, its corparate mentality that doesn't value people. Edward à tenant

If you are looking to live somewhere convenient this place is it. If you want to deal with respectful, courteous, and professional leasing and management staff run and run fast. They are a living nightmare. If Golub and Company wants this property to flourish after building this brand new Hub building for the property residents to enjoy they would start making some much needed staff changes. Human resources need a overhaul at this property ASAP.

Needed new lighting hardware called my maintenance support team and had a rich response so quickly it surprised me. Very happy it worked out because I had something to do the same day. Truly a blessing, I had an easy day ahead. Mission accomplished. Thanks Engineer WMc and N. God bless.

I lived here for 10 years and while I moved out in 2019, reading a few of the reviews tells me some of the building's issues remain. Despite this, and having lived in multiple apartment buildings around the South Side, I can tell you this place isn't any worse than those were. My complaints: - elevators in my building were old and slow, and had been poorly rehabbed inside,but usually worked fine. - laundry room has machines that were brand new just like 3-4 years ago. The reason they break is because a lot of residents don't use them properly (use the non HE detergent, force doors open during operation, add extra water, etc.) I saw this happening myself and the one time I tried to explain it someone wanted to fight me over it for "not minding my own business". It also seems like the dryers weren't properly installed because my building had small fires on a couple of occasions resulting in full laundry room shutdown. - I had a couple water issues in my apt but both times were a result of a neighbor overflowing their tub or toilet or whatever. - Cable used to be included in rent, but they took that out a year or so before I moved. - I can't really speak to current management as I only ever dealt with Draper and Kramer, who sold to Golub just before I moved out. The management office people back then were nice and mostly helpful. - There were constant issues with package theft from the lobby mail area. The mail carriers won't deliver packages to the property's package room at 2801 so you have to go to the post office and stand in line forever. Compliments: - The buildings are very solid. I lived there during snowmagaeddon and a variety of huge storms and was always safe and dry. - Parking! There isn't another rental property in Chicago of this size who lets you park in a dedicated lot essentially for free. - The maintenance crew were always responsive to problems I reported and were nice guys as well. - The views from the higher up apartments are amazing. - rent is about on par with similar buildings. - one of the few places that lets you have a pet. Suggestions: - These buildings were constructed in the 1950s. They are ready for more than just simple cosmetic updates. The elevators all need to be upgraded to new high speed units. - go back to including basic cable tv in rent and add a basic tier of internet. You can negotiate a much better rate in bulk than individual residents will obtain piecemeal. A small bump in rent would be acceptable. - each building needs its own package room accessible by residents. It doesn't need to be staffed, just a place for the mailman and UPS to leave packages, with electronic access, large locked cages and video cameras to prevent theft. Every building used to have a cleaners (now vacant) that could be used for this. Easily accomplished with the coded electronic keys everyone uses or with block-box style USPS keys for the cages. - pharaoh ants have been a periodic issue in these buildings for decades. The exterminators need to be more proactive with whole building treatments and bait stations to get rid of them once and for all. Overall, you could do a lot worse at a large residential rental building in Chicago.

Maintenance is usually pretty great in my building, but lately, it's been sloppy work and I've been finding myself cleaning up after their work, whether it's cleaning up the paint they got on the wrong wall or cleaning up the bad sealant. Residents here are not respectful, they steal each others packages and break/steal cars - management doesn't do anything about it. This place is not horrible, but I hate living in a place where our opinions are not valued or constantly being told "there is nothing we can do".

The service was very prompt. The gentleman who put the light up for me was very kind and professional

The maintenance team in my building 2801 are Awesome! Whatever issue I have they always take care of it in a timely manner. For the new laundry room machines and app to use I even had the maintenance manager Lamont show me exactly how to use it on my phone. He took the time to make sure I knew what I was doing and I truly appreciated that. I am not the tech savvy person as some of the younger folks are. I don't know about the other buildings but the folks in my building are friendly and helpful. Always speaking and I use a cane now so someone always holds the door in the lower level open when they see me coming. This is the 3rd complex in Bronzeville we have lived in and by far the BEST!

I moved in June if 2022. I actually love it! I don't have any bugs lol. The building is always clean! Maintenance has been superb! it is a lil pricey lol but my overall experience is I really do like it.

I received good service. I have always had prompt service. I have lived at Prairie Shores for many years.Thanks for your care.

If ur looking for an apartment to live , DO NOT TRY THIS APT! It's not a suitable place. 1) Management are so rude! 2) Increment for house rent is way too much from $1700 for 2bedroom to $2100) without doing any positive thing to the apartment that requires increment. 3) They always tend to repair hot water every time, depriving renters of showering/ cooking when needed especially when going to work. Sometimes, they will send email saying the whole water shunt will not be working for a certain period; tell me how are we supposed to get set for our daily activities? All they are concern about is the money.

Insecurity of the neighborhood. I just found out that someone that I don't know entered my apartment and moved my stuff. The management office does NOTHING about it. This place is really crazy and unsafe! Don't rent this place!

Absolutely terrible leasing team. I have left multiple messages, called multiple times during different times of day, and I have not gotten in contact with the leasing team. After reading the reviews, I cannot say I am surprised.

So it has been 5 months since I posted my last review and things have not gotten any better. Today I woke up to my lock being unlocked. Apparently there was a new wifi service being installed and they needed to come in. 1. This building does not call you to make an appointment or arrangements so they can come in and do anything in there 2. The maintenance staff treats us as if we were children and talks to us as if we are children 3. The maintenance staff feels like they have the right to come inside if you are not home. They have a master key so why not right??? Lol 4. I don't care if you have something to do in there you need my permission to step inside MY apartment. I don't care if you knocked for hours if I don't open the door for you DON'T OPEN IT. I keep calling the office to get in touch with someone about it I have asked for Bonnie, LaToya, and Arieana. NOBODY ANSWERED!!! It was hard enough to get some to answer the management office phone and now this added to it is just the worst. I cannot stress enough that they have done this once before, and that there are 2 females living here, that anyone with a master key can just waltz in there as if it's their home as if they pay 1800+ to go in there whenever they please. They have such a damn urge to go in there and install the new wifi but they can't go in there and fix my roommates closet (which they have been "fixing" since we moved there" Overall they are so unprofessional both the management team and the maintenance team. DON'T RENT HERE!!!!

I have been here for only a full month and I have seen 4 roaches already an one thing about me is I hate bugs not only that it's ants everywhere they still have yet to send a exterminator out.. then the water runs yellow in the tub and when seen first hand they told me " oh just run the water for a while and it will be ok it's the pipes and if the pipes get fixed the rent would go up a lot" not only that between 5:30 to like 7 you will be waiting about 10-20 for an elevator because only 2 works the residents also steals a lot they stole my whole couchand management office never ran the cameras luckily they sent another one out that I had sat in the lobby and waited for....with this apartment being renovated I'm VERY DISSATISFIED because this is my first apartment‍

I like the building I live in 2901, the maintenance guys are very nice and helpful whenever I call they are johnny on the spot. Thanks

I'd give it zero stars if it allowed me to. Constant maintenance problems in this building, and more often than not it takes over a week before maintenance even shows up to fix anything. Toilets constantly overflow even when you put nothing in them. Pipes are constantly bursting and soaking the carpets. The heating and AC sucks throughout the whole year. Refrigerators leak. Certain floors and units have complained about roach and bed bug problems, which I've been fortunate enough not to have had. Management doesn't give two shits about the tenants and building conditions, and are very short and nasty with you when you call for help with something, and as I mentioned maintenance doesn't either as it takes them days to show up. For all the money you pay here, the laundry machines here seldom work, maybe only three or four of like the 12 washers in this building typically work, and only a few of the dryers actually dry your clothes. Just recently there must've been a flood in the next-door unit because the carpet in my bedroom and linen closets got soaked, damaging quite a few of my belongings and making the bedroom reek of standing water. After dialing several numbers I was finally able to get someone from maintenance over, and he didn't do anything other than tell me to "pull up the carpet and put it in the bathtub" until someone comes to take care of it on some unspecified date. Yep. His advice was for me to rip up the carpet that came with the unit myself and toss it into the bathtub. And as per usual, the management office wouldn't return any calls about it. I really only moved here because I was in such a rush to move to the city. OOPS. I would've been out of here last year, but because of the pandemic, I couldn't. Thankfully I only have a few weeks left here, but I'm still dangerously close to breaking my lease just to put myself out of my misery. Stay as far away from Prairie Shores as you can. It's a miserable dump with management and maintenance that is even worse. It's just not worth it. Screw this shithole. Moving out of here will be the happiest day of my life.

I have had the pleasure of speaking with multiple leasing agents and management for this property. The customer service of the team is impeccable! They have efficiently and quickly answered all of my questions and have provided me with all of the information needed to make the moving process less stressful. I highly recommend this property if you are looking for a affordable, safe, clean and convenient location to live with agents and management whom actually care about their residents! Thank you PRAIRIE SHORES!!!

this is my second review and reading the reviews and they are all true roaches and roaches hallways aren't clean security sleep in the cars and no camera and as you read bonnie says the same thing after each review contact management office well when i tried to days ago she busy hell i never seen bonnie before does she exist i ask to be moved before of roaches and i was told you have to be staying here for 6 months and its a fee when they put me in a roach infected apartment please please don't move here i to was in a rush and had to settle for this unprofessional and unclean building smh

My bathtub had water underneath the bottom of the flooring which made standing unsteady. Also my bedroom door's where struck and I wasn't able to move them either way. I reached out to the maintenance crew that evening. The next day when I arrived home from work, the maintenance guy informed me that my tub was fixed and that they are ordering new doors. I was so happy about everything and they took care of it so quickly. I truly enjoy living there. Thanks guys for all that you do.

Don't live here!!!! The management offices is so terrible they don't care about your rent or any payment so they just chargin anything for you if they want and if you try talk about what happen, what you want its a doesn't matter of them also they just hang off the phone or don't listen to you! Im so feel bad about that. They are just eat your money don't do anything! God bless them!!!!

DON'T LIVE HERE !! I found a collection from Prairie Shores in my credit report recently. I called the collection company, they told me this is the utility bill I owe in October 2016, which is the month I moved in. I had not received any notice about this bill from Prairie Shores during the days I was there, and the collection company never contact me and then gave me a collection directly. I doubt that the bill is even not to me, it has a joint responsibility person that I don't know. Disappointed with the management of Prairie Shores they're so irresponsible!

unfortunately i happen to be a dumb ass for moving into this building. during to this stupid covid-19 i'm forced to stay. soon as we get free im moving the fuck out of here. again this company (golub) dont care about anyone. nothing but issues since feb 15, 2020 and they get worse as the months go by. this is a poor building, they charge $1500 due to the area because the units are very old and everything is vintage ( per management office and maintenance staff). i cant wait until the city of chicago is able to come out. last time they paid the i spector this time you wont be able to do that because they are aware. see you not going to treat me any kind of way and think you will get away with it. the leasing office dont communicate with management and vice versa. i have nothing nice to say about this building at all. im not the only one with complaints, but the only smart o e to complain. such as people saying they shower smell like raid, no heat, the management dont do anything, the halls and elevators are dirty and smells and when tell maintenance they do nothing. no one is ever at corporate office and the manger bonny is never in the office or at the building. i hate hate hate i moved in this sorry as building and i hate that someone didnt warn me. all the windows are painted shut like you in jail somewhere and havent been clean on the outside in years.