Happy W.
Google
The apartment location is good. However, there are several areas that can be improved:
1. The maintenance personnel who usually visit after a request appear/seem to be non-technical in many cases. Most of the time, they suggest temporary fixes or advice rather than providing long-term solutions. In some instances, they directly blamed the residents for issues that were not caused by the current occupants. During one maintenance visit, we were told that if a technician were to come, the office would charge the residents $500. I would suggest that maintenance staff be more technically trained, resident-friendly, and professional so that we can live peacefully together in this community.
In other apartment complexes, I have seen technicians arrive promptly and resolve issues with long-term solutions. Their behavior was professional, and management relied on resident feedback, which made residents more satisfied.
2. There should be a strong and meaningful review system after maintenance services and office visits. By “strong,” I mean that resident feedback should be seriously considered for staff performance evaluation and improvement.
3. Office visits are often stressful for residents. Even for small concerns, it can take a couple of hours to be seen, even when there are no long queues. Sometimes, resolving a single issue requires multiple visits because it was not addressed properly the first time. Office staff could be trained to be more efficient, proactive, and solution-oriented.
4. After every office visit, residents should receive a follow-up email within the next day. This email should not be generic or automated; instead, it should clearly address the issue discussed and outline the next steps or solution.
5. During winter, the heating system does not work reliably. This is one of the most serious issues in the complex. We experienced extreme cold and were unable to sleep for several nights. This issue was not limited to our unit; several friends living in different units experienced the same problem.
After submitting maintenance requests, staff arrived after two days and only cleaned the bottom portion of the heater before leaving. They suggested removing the AC unit, but since the AC area was already covered, this was unnecessary.
6. When Amazon packages are delivered downstairs, there is a high risk of theft or tampering, which has happened multiple times. When we informed the office, we were simply advised to use the “Fetch” delivery service instead of addressing the security issue. Residents should feel confident about the safety of their packages and overall security. However, the authority did not seem to take care of this in the mailbox area.
7. Parking is a serious issue, especially for buildings closest to the office. Residents in these buildings often have to park near the last building due to the lack of nearby parking spaces, while other buildings appear to have a greater number of accessible parking spots. This becomes a big issue in the winter times.
8. On one occasion, a maintenance person entered our unit using his key without knocking, while we were inside. When we asked why he entered, he said he thought there might be a maintenance request, although we had not submitted one. He later stated that he had entered the wrong unit by mistake. This was unexpected and concerning for us.
9. The glass windows should be cleaned regularly, at least once a month. From the outside, the buildings often look dirty.
10. The apartments could be improved by adding dishwashers (except possibly in studio units) and proper ventilation, both of which are currently absent.
Despite these concerns, there are some genuinely good and helpful people in this complex, including a few supportive office staff members. I sincerely hope that management will address these issues to make the community more resident-friendly and foster a happier living environment. I would be happy to update my review to five stars once I see thoughtful and effective solutions implemented in response to these suggestions.