M M.
Google
I stopped by District Praline after visiting Starbucks, hoping to grab a cookie to pair with my tea. The bakery offers macarons, pastries, and cookies, which looked appealing from the outside.
Unfortunately, the customer service was underwhelming. The staff was short and not very helpful—when I asked questions about the products, they couldn’t offer any real suggestions or guidance. It felt like they weren’t interested in creating a welcoming experience.
I ordered a lemon drop cookie, which was okay—not bad, but nothing memorable. What really stood out was the price: over $3 for one cookie, with no deals for buying multiple. I purchased it because I wasn’t feeling well and just wanted something small to enjoy with my tea, but on a regular day, I wouldn’t pay that much for a single cookie.
To top it off, when I asked for a printed receipt, I was told the machine was broken. While things happen, I believe that if a customer requests a receipt, one should be provided in print form.
Overall, the concept of the bakery is nice, but the execution and customer service fall short. I won’t be returning—mainly due to high prices, unhelpful staff, and poor accountability at the register.