Rosemary T.
Yelp
TL:DR: They accused me of stealing the caneles that I produced a receipt for, three times. Then refused to apologize.
I ordered 24 caneles back in early March for a birthday dinner and everything went fine. On Friday, March 31st, I ordered another 18 caneles for a party. I called and spoke to the owner, who charged my credit card $60 to accept the order. I asked if they could have them ready between 1-2pm the next day.
I showed up at 1:30pm the next day and the girl at the front desk seemed confused that I was picking up an order and not ordering one canele. I showed her my email receipt. There was a lot of commotion behind the counter. The owner came out and I explained again that I was there to pick up my order of 18 caneles and I showed him
my email receipt. More commotion behind the counter. He boxed up 3 caneles and handed them to me. I said, "I ordered 18." Again, I showed him my receipt.
Then he told me that they would bake them and it would take "5 minutes." Um ok.
Finally, the girl handed me a box and said, "Did you order 20 caneles?" I said, "no, I ordered 18." She held the box out and said, "well here are your caneles!" No one asked me to pay, because I had already showed the receipt three times!
I'm driving home and my phone rings. It's the owner screaming at me that I left without paying and that he has "checked all the cameras!" I tried to tell him again that I paid the day before and that he was the one that took my order over the phone. He wouldn't listen. He kept screaming, "There is no record of you paying!! I've checked all the receipts! You didn't pay!"
I told him that I could forward the email. He said, "that was from a month ago!! You have no other receipt!" I told him I would have to pull over. I pulled over, called him back and emailed him the receipt with him on the phone. The whole time, he is still screaming at me, not listening. Finally he saw my email with the receipt and instead of apologizing, he insisted it was fraud!" He hung up. Then he called me back and admitted he was wrong but refused to apologized properly. I spent roughly $130 at his business in the past month, but he will not get another dime from me.