Harold K.
Yelp
For the past 40 years I have been an ambassador for Prejean's. I have recommended them to everyone that I have known to drive through Louisiana, I live in Dallas and drive to Florida at minimum of 3 to 4 time a year. Planning my trips around being able to stop and enjoy their food. I have visited with Mom an Dad, watched them hand the reigns over to family members, and finally being sold to Tim Metcalf, who I had the pleasure of meeting and discussing his plans for the restaurants future menu. He told me that the Chicken / sausage gumbo and the duck / sausage gumbo were going to not be changed. That was music to my ears, since they were my favorite. Every time I stop there to eat I have always left with four to six tubs of the award winning gumbo for my customers and friends, That equates to about $150.00 each visit. Which the manager would always give me 10% off on.
Well times have definitely changed. On my last visit, on 10/03, , The only thing that stayed true to my past experiences was Jonathan, my server. He was excellent. Very attentive. Shared stories of the past years at Prejean's.
It wen down hill from there. The award winning gumbo, while still good, was changed. Just averaged. When I ask Jonathan if I was still getting 10% off on the 6 tubs I was buying for my customers and friends in Florida, he told me he had to check with the manager. He came back and said she told him "no". I asked to speak with her. She came over. I told her of my years of being a loyal customer and spreading the word about the restaurant and she repeated "No". It was now becoming "a point" to me. I asked her to call the owner or her supervisor, which she supposedly did. When she came back from the "supposed" call, the answer was still "No".
I have owned my own business for years and since when does a "manager" not have the authority to make a simple management decision like this for a good customer or for a customer dissatisfied with their food or service. With the quality of food going down and the poor management skills experienced on this visit, I hate to say "Its just another restaurant" on the highway that is not worth going out of the way for.
Very, very sad.