Anthony S.
Yelp
Let's start this off by stating that 6 out of the 9 people at our table were in the service industry for over a decade, so this isn't some Karen complaint about crappy service.
Absolute worst restaurant experience we have had in our lives.
We made a reservation for two family members birthdays. Once we arrived at the restaurant, no one was at the host stand to greet any customers. Mind you, the restaurant was empty and it was 5:45pm. Once sat our server greeted us immediately.
After our party arrived, the experience went downhill. The server when asked how the twice baked potato tasted was "it's a potato".
After the appetizers our server started to be more and more sparse throughout our time there. Once again, empty restaurant.
I noticed that every worker (server and kitchen staff) were all congregating around the kitchen entrance and the bar. There didn't seem to be anyone in charge at all. No GM or Assistant Manager.
Once we received our food, our server never came back to the table until we were done with our food. When they asked if we would like boxes, we had to ask for them again after we saw our server playing with the birthday sparklers in the kitchen entrance while the dessert was being prepared.
The bread pudding had a piece of ceramic in it as well, but that was the only thing that was free, so you know, no need to mention we almost broke a tooth over something that was given to us.
The icing on the horrible experience cake was getting robbed for gratuity for a server that didn't do their job. If I assume correctly this server made close to $60-$70 off of my family's table for doing absolutely nothing other than screwing off and hanging out, occasionally doing something. Once again. Maybe 3 tables sat in the entire restaurant, and there were at least 3-4 servers.
I understand when there are a certain amount of guests at a table, there is gratuity added, but that is to make sure the server is adequately paid for the service they provide. Often it's to make sure they get something for their time and work when it's busy. It was not busy, whatsoever, the entire time we were there.
No one in our party of 9 will be returning or visiting the other location. I'm sad that people not from our state go here to experience our culture.
I wish I could give less than one star.