Hank J.
Google
If I could leave negative stars, I would. I’ve been here a few times, but after this experience, I won’t be back. It took 20 minutes just to take my order. There were plenty of employees, yet no one at the register because they were all chatting in the back. When someone finally came out, she was rude and unwelcoming.
The matcha is shockingly low quality. It is chalky, bitter, separates within minutes, and my drink somehow even had wood in it. It is a shame to have a place like this represent matcha. Instead of respecting the product and its culture, it feels like matcha is being gentrified and cheapened into an overpriced novelty.
The ice cream is overpriced, especially the toppings. The machines are often broken, and the ice cream literally fell into my drink. Seating is always unavailable, which makes no sense for a café, and the plants in the middle feel like a fire hazard.
Despite the nice exterior, this is a poorly run establishment. Employees do not wear gloves or hair restraints, do not wash their hands after handling cash, there are dogs inside, and the place is sticky and dirty. Honestly, this is the kind of situation the health department would be concerned about. Overall, a huge disappointment. I won’t be returning.