Jessica S.
Yelp
My daughter and I were in St. Louis for the weekend, and were excited to try these waffles on Feb 4th. We arrived around 9 AM, when they were advertised to open. We approached the counter to look at the menu and order, and were quickly told by rather rude female employee, "they would need 15 to 20 minutes to get ready to take orders." Although we were disappointed to hear this, my daughter wanted to try the waffles badly enough that we decided to walk around for a bit while while we waited. We came back at about 9:15, and returned to the counter. This time, we were completely ignored by both female employees, who had still not turned on the menu TVs, and seemed in no rush to open. Even though they realized we were waiting, one of the girls said, "I'm going to go to the bathroom, then I will turn the menus on when I come back." Around 9:22, she returned from the bathroom, slowly sauntered toward the counter, and turned on the menus. Then, treating us as if we were bother, she finally asked us what she could get us. Frustrated by now, I was still looking forward to a good waffle. I told her that I would like to have the Elvis. She told me that they were out of bananas, which is a staple of the Elvis. She told me I could pick another fruit, but I explained that the Elvis is Based around the combination of the bananas and peanut butter, so I would pass. My daughter and I both ordered something else and waited for our food. We got it rather quickly. While we were eating, we noticed that both of the girls on staff walked away from the food stand together, toward the coffee shop nearby. They were gone for nearly 10 minutes, and then both returned together with coffee drinks. The booth was completely unstaffed during this time.
I know that it is difficult to find good employees today, and we were definitely there during non-peak times, but I was very disappointed by the customer service and the professionalism of the staff (seemingly college age girls). The only one who ever spoke to us was rather rude, they both acted as if we were a bother, and in my opinion, they both looked as if they had simply rolled out of bed. I was also concerned that the girl who said she was going to go to the bathroom, came back so quickly that I am not even sure she would have had time to wash her hands. I also did not see her put gloves on before prepping our food. We will definitely be returning to the foundry, but I am not sure that we will spend our money at this location again. I will say, both of the waffles we had were delicious.... Hence three stars.