Sydney
Google
Pros:
-The location is great, the amenities are nice, and I almost never needed to call maintenance. The building has concrete between every wall and floor, so there’s no noise transfer between units. They also have blackout blinds in the bedrooms, so the sleep is some of the best I’ve had. The neighbors are incredibly friendly. I’m not super extroverted, but I found myself saying 10-15 heartfelt goodbyes on the elevator during my move out. Jacob in the office is great.
Now onto the cons..
-On the day I was supposed to move out, I arrived to an empty apartment with all of my belongings thrown away. I went downstairs to figure out what happened, and Jayla at the front desk was very unprofessional. Right off the bat, she was argumentative, unhelpful, and unsympathetic when I was asking her what happened to all of my belongings. Furthermore, she couldn’t understand my very basic questions about my deposit, and already being argumentative, was completely condescending to the point I had to just get the number of someone more capable of helping my situation and leave. Thankfully I was reimbursed in full, but the entire process was horrendous, and I lost items with sentimental value.
-I'd also like to note the second time I came in to talk about the disposal of my property, there was another family in the office that was yelling at the front desk guy about the fact that they'd had a burst pipe spewing water all over their apartment for the last 18 hours with no call backs from management, and they had a newborn. It wasn’t resolved as far as I know, and the guy at the front desk was just shrugging his shoulders at them by the time I got to speak to anybody.
-The elevators are terrible. They break down constantly/randomly and are so slow. I've been late to work a few times after the long walk and then waiting for the only high traffic/slow elevator. Good luck if they're both out--it's happened plenty of times.
-The parking garage smells like sewage, I and multiple people have seen literal feces water pooling in the corners of the garage, and the hallways sometimes smell like it too. It’s pretty disgusting so just get ready to hold your breath while you wait up to 5 minutes for the elevator now and then.
-You can’t get deliveries to your door, so if you like to doordash, this really is not going to be the place for you. It was also a rare occurrence when drivers were actually able to find the right location without needing verbal instructions over the phone since the area is confusing to drive in for people unfamiliar with it.
-Carts are impossible to find as well..and don’t bother asking Jayla if she knows where they are. She was oddly rude the first time I met her/asked if she knew where I could find one. Management told me they spoke to her about her tone/attitude after the latest incident, and I saw a recent positive review so hopefully she's learned from this.
-If you live alone, do not live here. You get one fob per person in your unit; they won't even sell you a second. If you forget it and manage to make it outside, good luck if the office is closed. You’ll wait up to an hour to get back in. My fob broke off my keychain once in the hallway walking to the elevator, and I was stuck in 40° weather for over half an hour once before maintenance (who lives that far) showed up.
-The gym is nice but always packed to the brim in the mornings. I've turned and walked out a couple times after seeing every machine was in use.
-I remember there were some nice resident events at one point. I think they decided to just do trivia nights once a week at a restaurant nearby. You get a discount on the food though (yeah you still have to pay for things at the resident events).
-I've lived in my new apartment for almost two months now-- I haven't experienced any of these issues. I just think for the price and square footage, you can find way better apartments in the area.
Edit- Please. The property management company refused to take my calls when this was happening. I'm expected to believe you want to talk now?
