Preston Hollow Village Apartments

This property is absolutely stunning! The interiors are incredibly luxurious, and the location is unbeatable, you’re close to everything you could possibly need. Honestly, there’s no reason to leave! A huge shoutout to my leasing agent, Jacob. He gave me a fantastic tour and took the time to really understand what I was looking for and when I needed it. He made the whole experience feel personalized and seamless, like I was a VIP. Jacob’s professionalism and attention to detail truly made me feel like the most important person in the room. If you’re looking for a luxurious lifestyle and want to feel genuinely cared for during your apartment search, go see Jacob at Preston Hollow Village. You won’t be disappointed!

**The Douglas** Pros: (1) Amazing maintenance staff. Always quick to address requests, and super nice people. (2) The units are very nice, although I feel the price stems more from the location rather than the apartments themselves. (3) The hallways were also cleaned regularly, and the trash rooms never overflowed. (4) A majority of the residents are so nice and neighborly. That was the best part! (5) I really liked that they have a patrol officer always on duty, however it’d be great to have more than one at night. (Our car got broken into when parked outside) Cons: (1) This caused us to move out - the ELEVATORS. One was constantly broken, and even when both were functioning, the wait time was a lot. If you have pets and / or live on a higher floor, you’ll be waiting several minutes often times. (2) PARKING. Yes, there’s a “free” option, however, if you get home past 9pm during the week, it’s unlikely you’ll find a spot. Then, you have to park outside - and your car is at risk of getting BROKEN INTO. This actually happened to us! You can pay for a reserved spot for an extra $100 a month or something like that. (3) The garage constantly smells like sewage - imagine that at 7am on the way to work… (4) TVs by the grill hardly worked.

Jason Alva was my apartment locator and I don’t know how I would’ve done it without him. Moving for work to a city I’ve never even been to, Jason made the process easier than I could’ve ever expected. He knows the area, listens to you and what you want, and goes to work on it. He’s communicable, friendly, and a joy to view apartments with. I’d recommend him to anybody needing assistance with finding the perfect place in Dallas to live. Don’t hesitate to call him you won’t regret it.

I went in this past Saturday for a showing. Jayla Dickerson provided an excellent experience. She was knowledgeable, charming, patient, and professional. I love The Douglas building and overall layout of the property. My only suggestion is that you all add Children’s Medical center as an employer of choice given its close proximity to the property.

Rude / nasty agents in the office, walked out before I even got a tour. Can’t imagine having to ask them for help if something was broken in my apartment or If I had an issue. I had a great conversation with Jacob. I was sure this location would be something I would be happy to see. Unfortunately, he was not available. Agents seemed to be frustrated by having to help me. I wouldn’t want to live somewhere where I’m an inconvenience.

Everette showed us around as we were aparment hunting and it’s a very beautiful and spacious community. There are plenty of amenities to enjoy including heated pool, virtual golf, black out windows, indoor room speakers etc. They do not have valet trash but they have just about everything else. The cleaning team made it look very nice and it smelled amazing. We learned so much thanks to Everette and will highly consider renting at this apartment complex. Thank you so much for showing us around!

I wish I could give this apartment complex zero stars. Our garbage disposal leaked into the lower cabinets and surrounding walls creating mold. After reporting concerns for potential mold, it was not confirmed or thoroughly removed until a month later when the third party mold company was finally brought in. The continued mold exposure caused us to remain sick for a month with symptoms consistent with mold toxicity. On top of this management is frustrating to work with and the elevators never work. Perfect cherry on top. I do not recommend living here. For over $2,000 a month for 700 square foot, you can find better.

This place isn't terrible compared to others I've seen, but don't let the high rent fool you... it’s far from “fancy.” Pros: Solid concrete construction: you won’t hear your neighbors. High ceilings gives it a spacious feel. Security patrols the property all day every day, 24/7. Maintenance is very responsive (except for elevator issues, this sucks so much I can't stress this enough). Staff is generally polite and helpful. Excellent location. Cons: Elevators are a disaster. Constantly broken, sometimes all of them. Countless times, I've had to climb up and down 8 floors, i the Texas heat. One outage lasted over a week. Despite reassurances, the elevator problems are recurring despite repeated assurances from management that they'll fix it. Parking is inefficient. Many spots are reserved but visibly unused. The basement often smells bad, and management has done nothing to address it. If you’re okay with frequently taking the stairs and dealing with the poorest elevator reliability, the rest of the living experience is very good, but definitely not luxury.