Pretto

Quick and efficient, personnel is very available and help you with insurance negotiations. I needed to renegotiate my insurance and saved around 20%. Particular mention to Mickaël, who accompanied me throughout the process.

Working with Chloe was truly a pleasure. Promptness is crucial in this industry, and I found her to be exemplary in this regard. Despite my limited proficiency in French, she promptly sought assistance from her colleague, which greatly facilitated our communication. Additionally, the rates offered by Pretto were considerably lower than those of other offers I received, while still meeting all the necessary guarantees. The professionalism demonstrated by Pretto is exceptional, and I wholeheartedly recommend them for business dealings.

I had seen some reviews saying that they got only one offer and I naively ignored them coz I thought I had a decent profile. My advisor presented me with 3 “offers” after a week but when I queried about the 2nd best offer, she admitted that the other two were NOT confirmed. After she tried to talk me into getting the best offer(yes best rate but I literally got no customer service from that bank which I was already client), I insisted her to get me a confirmed rate from the other offers. She repeatedly said that she was very disappointed (oh I thought I was the customer?!) and the 2nd offer would take another 2-3 weeks to fix… I eventually had to go with the one and only one best offer given the time constraint. 2 stars are for the fancy platform and the paperwork. Zero star for the negotiation and advices that I was expecting from them.

Pretty didn’t manage to get us any loan offers. It is okay if we can’t get a loan given the team poured in their best efforts. But I fail to see the team care enough. What frustrates us the most is that our advisor is slow, unresponsive and missed multiple appointments without explanation nor apology. The bank request some documents from us and she only passed on the message after 1-2 weeks. we are very much in the dark of the happenings most of the time and was very disappointed about how unprofessional she is.

Aladin had helped with our dossier and did succeed in getting us a loan, but it was only one option, and from the bank we both already had engaged from the very beginning of our loan process (unfortunately my nationality never helps in France). And I would like to note, I would have given 5 stars, because Aladin was attentive with our dossier and helped throughout the process. However, the main turning point in our negotiation process- where we realized we may be limited to one bank and we could have stopped the process with Pretto and continued with the bank we engaged, which Pretto had not yet approached - changed my rating. It was at this point where we were encouraged to continue with Pretto, and told that if we only had this one bank in the end, we could have a discount due to the limited offers and it lastly being the bank we had already started the process with. We decided to continue due to this promise of a discount if indeed there were not additional offers. So yes again, we did receive one bank offer, but unfortunately we did not receive the full discount, which appeared related to internal company disputes. What frustrated, disappointed and offended me further was when I was told "our dossier was complicated because of my nationality and it required a lot more work" - this is something you should not say to a client and also part of your job. In addition, my husband was put through additional stress due to the politics of the company at this final stage with many back and forth emails, phone calls, etc. It is not our business how the discount from Pretto was organized. The fact that Aladin shared it came from his personal bonus should have NEVER been part of our final commercial discussions. It is very unprofessional and personally a problem Pretto should handle internally. Sadly, Aladin said he will never offer a discount again to clients because of the headache it caused. This is a shame, because we would have never gotten frustrated if the original word was kept and it offers a large number of potential business opportunities for Pretto in an already competitive courtier immobilier business. (To note we were going to go with an international friendly courtier but had decided to give Pretto a chance after some research.) I hope other clients all the best with their loan discussions and would like to again emphasize I believe Pretto is worth investigating for your loan, but the company itself needs to work on their commercial finesse and fitness.

I contacted Pretto when moving from UK to Paris. Their website is very friendly, the staff responded immediately to my initial query. As I am not a French speaker, I was also very pleased that Pretto was able to provide a customer manager able to manage all my files (in English) and to explain me clearly everything about processes, their business model and conditions. Thanks Romain! Last, but not least, Pretto identified an excellent deal for the mortgage, well below what offered by contacting my French bank directly. Recommended.

We were happy with our interactions with Pretto. Our agent - Samuel gave regular updates on the status of request, was always available for questions and got us an acceptable offer. Recommended! (Much better that our previous interaction with Central de Financement)

Pretto helped me with my real estate project. My advisor, Sarah, was very responsive and helpful, and she worked hard to find me the best deal. She was helping me the whole time, making sure to poke the bank and insurance company to make them as responsible as possible. I fully recommend, definitely worth the price!