Prime Hotel Beijing

We had a wonderful stay at Beijing Empark Prime Hotel, made even better by the excellent concierge service. The staff were incredibly helpful and friendly, always offering assistance whenever we needed it. They patiently helped us with WiFi connection issues, assisted with carrying our luggage, and even helped manage heavy deliveries. Their attentiveness and professionalism truly made our stay comfortable and stress-free. Highly recommended! It's near to the subway station and there's even a meituan 美团 locker right outside the hotel front doors. How convenient!

Great experience to stay here at empark prime hotel. Delicious breakfast and comfortable room, grand lobby give us a welcome feeling and high end feel. Super nice staffs and fast service. Location close to Lane 8 subway just across the street. Highly recommended!

Upon arrival I was very impressed with the hotel aesthetics, I initially booked it based off an online review that showed how the hotel had accommodated to their religious belief and set the room up for them. Despite adding these notes on my booking and calling the hotel twice and accepting the request we didn’t get anything. That was ok, it did not have any effect on my impression of the hotel itself as I am aware it is a special request. The room is nice with a moody vibe and exposed shower and bathtub to the entire room, which made it hard to shower comfortably. Not sure if the family rooms would’ve been different. Besides 2 of the concierge staff that we only saw once, the rest of the staff were unable to communicate in English much, so created a language barrier when asking questions and couldn’t understand anything we would ask.The Buffet and Buffet staff were the biggest disappointment, dismissive and rude. The buffet was limited for us besides boiled eggs, almost everything had pork or cross contaminated with pork. On the first day, we had been told that we will have the breakfast fee taken out of our deposit. As we walked in we let the staff member know after we gave our room number and entered. We had just sat down to eat the staff member shoved the eftpos machine in our face mid-bite and we let her know again. She insisted until we were able to somewhat explain it again.The next day we brought down small container of food to have with our breakfast as there were not many options in the buffet for us and the kids. We had kindly asked a the front if they could warm it up, the staff had to call a manager and make us wait outside the buffet and the manager came down only to say no without hesitation to the staff member without even addressing us or acknowledging us with an explanation. We went to the front desk and let them know the situation to which he agreed to, after making us wait to contact someone else for approval and said they’ll warm it up for us on the condition we had to go eat it in our room and not allowed to eat it in the dining hall or the lounge, just our room. That made us feel humiliated and uncomfortable. In every hotel we stayed in China up until this one they never had any issues with this, they would go further and even put any food we brought back on our exploring on plates warm it up and serve it to us. Let alone send us to our room to eat like we were being punished. We threw away our food and left the hotel to find somewhere else to eat. Upon checkout, they charged us for water bottles we didn’t even use. When we tried to explain the bottle is untouched up in our room, she couldn’t understand. At this point the frustration kicked in we agreed to charge us the water just to get out of there. These experiences dampened our mood and really overtook any positives this hotel had.

We had a fantastic experience with Empark! The hotel was clean, staff were helpful and polite and amenities were excellent. The room was comfortable, spacious and had a pleasant smell, no cigarette smell at all. Hank, who arranged for our airport pick up and drop off was extremely organised, replying right away to our enquiries and very helpful. He even went above and beyond to arrange for a private transfer. We are so happy with our stay and will be back when we visit Beijing next time!

Empark Prime hotel is a wonderful hotel which is well located for you to visit main attractions in Beijing. There is a subway/metro station just right in front which makes commuting a breeze. For Muslim travellers, there are a number of halal eateries within 5-10 min walk to hotel. Dongsi mosque is also nearby. Staff are very professional and able to communicate easily in English. Hotel amenities are new and lobby is understated but chic. It is such a welcoming and lovely place to be after a long flight or a long day out in Beijing. Room here is nicely decorated , very comfortably sized and comes with a spacious bathroom. Unfortunately there is no bidet in the toilet.

Very convenient location, lots of shopping malls and attractions nearby. Service was great, parcels and packages bought are well kept by the concierge and deliveries will be sent up directly by a robot to the room. Room is big and spacious however cleanliness can be further improved. on.

My stay at Empark Prime Hotel – Wangfujing was truly exceptional. The hotel is very clean, well-located, and close to major attractions. The service was outstanding from check-in to check-out.I would like to give special thanks to Mr. Khalid Mohammed, the supervisor, for his remarkable attention to detail and his genuine care in helping us with everything we needed. His professionalism and kindness truly elevated our experience. Many thanks to him and the entire team.I highly recommend this hotel and will definitely stay here again.

All is good except the following 2 points which I would like to mention:1. The room aircon is like centrally controlled. During the stay, I felt warm at times 2. There is only one panel of door that is shared by the shower area and the bath tub area. Meaning if you are either in the shower or bath tub area, there is always an area which is not covered and opened while you are having a bath. Therefore cool air from the room will make you feel cold while showering.