Monie M.
Yelp
This was, without a doubt, one of the most disappointing dining experiences I've encountered in quite some time. From the moment I walked in, I was puzzled--was this a steakhouse or a fine dining restaurant? Whatever it was aiming for, the experience fell woefully short of anything resembling fine dining.
Admittedly, dining with a large party can sometimes present challenges, and I'm usually willing to be patient in those situations. However, from the start, things went downhill. I ordered a drink, which was so poorly made that I had to send it back. Opting instead for a margarita flight, I was told--astonishingly--that they couldn't serve it because my fellow diners had used up all the cups. In a restaurant that appeared capable of seating a minimum of 100 people, I was dumbfounded to learn they only had 20 cups for drinks that are a mainstay on their menu. Even worse, they began collecting cups from other guests at my table to prepare my order. I was horrified! At that point, I nearly walked out, but having already ordered my food, I reluctantly stayed and canceled the flight, settling for a basic drink.
The ordeal didn't end there. I sat for over an hour without food, as reflected in my first photo: an empty table. When my burger finally arrived, I asked for ketchup and steak sauce. What followed was a 20-minute wait for condiments, by which point my burger was predictably cold and entirely unenjoyable. The bite of the burger that I did have was decent and had I been able to eat it while it was still warm I'd give it a star for flavor, but after such a long wait, it was far from satisfying.
When I think of fine dining, I expect not only great food but exceptional service. For the prices they charge, I anticipated a level of professionalism that simply wasn't there. Yes, the décor is attractive, but it seems that's what you're paying for here--the ambiance, not the quality of food or service. We also were in there for roughly 3 hours which didn't make the experience any better. Unfortunately, I won't be returning. It was an experience I'm glad to have crossed off my list, but unfortunately, for all the wrong reasons.