Devin Weatherley
Google
I will qualify this review by stating that I was a Food and Beverage Manager of a prominent Intercontinental Hotel. My wife and I live in the River Walk area and waited forever for these restaurants to open, and wanted so badly for them to be good. We are sorely disappointed. The service is terrible and the servers are incredibly poorly trained, this is a managerial issue.
*Dirty bar, food bits and drink residue
*Utensils and glasses left on bar for too long after customers left (patrons didnt sit at dirty seat (wasted opportunity)
*tacos for me and wife served on one plate, no side plates til we asked
*soup served, no spoon, had to ask
*asked for no cilantro on tacos, served with pico on top with cilantro and then told it comes with it in it...do I still want it or to remake...silly question
*Ordered 4 extra tacos with flour tortillas, only came out with 3, then delivered 4th with corn tortilla.
*why is dishwasher in front bar, all servers bringing dirty glasses up for washing, collection of dirty glasses on bar, very noisy.
*no beer on tap? Only cans?
*Servers seemed to not know what they were doing, and too much fraternizing.
*Menus had guac and crumbs inside and out. Dirty. Both of them.
*server served wife's soup to us at the bar by walking inside bar and leaving it on bar mat, nearly out of reach of wife. Why not walk up to her and serve her on her side to right in front of her.
*Two front hosts chatting and having fun, taking selfies, not professional.
*table behind host stand had dirty rags and cleaning spray whole time we were there as a resting place.
*phone chargers (assuming from hostess and host) left plugged in at front entrance.
*server of bar top had to ask bartender when happy hour ended (how do you not know?!)
*Nakpins and straw wrappers on floor all around the bar, why are servers and managers not tidying up?