Ashley R.
Yelp
We actually really love this restaurant, specifically for the patio view, However; today was so less than our usual service and dining experience.
To start, this restaurant is not participating in COVID-19 Precautions. Other restaurants that we have visited had all the servers, bartenders, managers, hosts and hostesses, in masks and gloves and had a capacity limit with families seated at every other table to avoid close contact. The only precaution this restaurant was notably taking was the fact that they were not handing out food menus, however; they are still giving out drink menus. Otherwise, business has resumed as normal. We understand going out during this time is at our own risk, however; we can appreciate a restaurant that wants to keep its staff and customers safe. When we were asking one of our servers questions in regards to the menu, he kept reaching over the table to point out what he was describing on the drink menu and speaking over our already food and drinks. I had to grab the food and move it out of his way and he still wasn't picking up the hint.
Furthermore; The host allowed us to pick our seating outside because there wasn't very many people out there to begin with. We chose a table closest to the water and quickly realized how relentless the birds were while trying to find crumbs that were left behind on either plates or just the ground. We moved back and I noticed how rude our server responded to the change. She seemed irritated and in a rush. She told us it was going to be that way with all of the seating options outside, no matter where we were. She had white nails with a little rainbow painted on some of them, a hat and jean shorts.
When we asked for a menu she told us we were supposed to take a picture of it at the front, as they were not giving any out during the pandemic. We were not instructed to do that so she went and got one, held it in front of us as we took the picture then asked "got it?" We replied "yes" and she walked away without any further question or instruction. Our whole experience with her went this way. She came back to see if we had made up our minds on what we wanted to eat and right as I started to shake my head and say "no" she walked away not knowing one of us was actually ready to order a drink.
We were finally able to order frozen "swirl" margaritas, sipped on those for a while and noticed that they were extremely watered down and had a juice like consistency. A male server walked up to our table and squatted at eye level. He told us that our original server was leaving for the day and he was going to take over. Being a former server myself, I know that the appropriate thing to do would've been for her to walk him over, introduce him as our new server and explain she was done for the day and transfer the table. This was not done and it was obvious why, because she had some sort of issue from the start.
Anyway, our new server was great! He was kind and knowledgeable about the menu. He was able to suggest the quesadillas, as I was torn between two options. Our food came out and neither of us were enjoying our selection. The street tacos were made with corn tortillas and they were extremely soggy and falling apart. The meat they used had no flavor or seasoning added and it was only saved by the lime that is provided. The quesadillas were bland and cold, also very tough. The chicken was quite over done and very dry.
When our new server came to check on us, we let him know that the food was not even subpar, but that it was actually quite gross and not up to standard. He told us he would find us a manager and have him right out so that we could discuss the issue. When the manager came out, he asked us specifics in regards to what was wrong with the order. When we each explained why we were not loving the food, he then explained that he never had anyone complain about the two selections and that this was a first for him. I did not care for this response as my expectations are not the same as every one else's who have also tried the food here. He took the plates and said he would revise our check.
Our new server came back over and we ordered another margarita but this time with an extra shot as the first one was weak and as mentioned before.. very watered down. We drank our margaritas down and promptly left.
We were very disappointed and had to relocate to another near by restaurant. Training and changes to the food need to be made quickly. It's too beautiful there for the food and service to just be subpar and boarder line rude!