Menon Sequitur
Google
The location is fantastic. That's probably the only positive. The reception staff are hopeless. During check-in, they requested the passports of all the people checking in. That's fine, so we gave them all the passports. They then gave us an intrusive form to fill out, asking for our home address, where we had been before arriving in Thailand, and where we would be going next. We were still okay with this, even though it seemed completely unnecessary for them to know. What frustrated me was that we also needed to fill in the passport numbers. We left that section blank because we didn't have the passports—they had taken them to make copies. When they asked why we hadn't filled out that part, I pointed to the passports on the table. It seemed they couldn't fill it out for us. The most frustrating part was when we asked for our passports back. It took a full minute of internal discussion before they returned them. It might seem like a small thing to get upset about, but that's not all.
It’s the overall ineptitude of the reception staff in dealing with guests. For example, when I went down to question why there was no housekeeping done on the first day, I found that the room was still not clean at 3 pm. When I went to the reception, they gave the standard excuse—busy, no staff, etc. Then they asked if we wanted it cleaned now. We had just returned and hoped to have a quiet rest, so I suggested we schedule a time. They said no, as housekeeping finishes at 6 pm. Well, if they had cleaned it, like most hotels do, before 12 pm, they wouldn't have to deal with a guest asking about it later. The reception staff need to be trained on how to talk to guests, especially the gentleman with the black nail polish. You might not be able to solve a problem immediately, but don't make matters worse by staring back and repeating the same response. It doesn’t help and only makes the person you are talking to more upset.