Christina M.
Yelp
Ok , so today i came in to get 3 ice cream cones for my kids, i ordered them and they spanish speaking older lady, who was serving us, got the first order wrong, ao I repeated it, no problem, she said sorry and went back, second time she STILL got it wrong, not sure how confusing it was, then again, I wasnt sure she understoof English at this point so she asked me to point at the exact flavors my kids wanted and only then she got the order right.
All the while mind you they didnt know this but I SPEAK FLUENT Spanish and could hear her talking about me to her co workers, and laughing the whole time, beyond unprofessional. At this point I wanted to leave, but my kids were adamant. They wanted to of course get their ice cream before we left. So I was getting rung up. I handed over the cash and then she quickly in Spanish told the other coworker "hurry up before she complains about another thing again!" Mind you I am standing right in front and she is completely oblivious and assumes that I only speak English at this point, makes me wonder what more they say about customers who actually don't speak fluent Spanish. Something to think about.
I mean Progressive , I am longlife customer who actually was born and raised in BH, yes we still exist, by God hire people who speak BASIC english and can understand basic orders it is not that complex.
Sadly, that will be my last time going to progressive until they hire much more friendly and customer centric staff, such a shame since the owner is such a dear, and I'm really sad to have to leave this, but I felt like today was my last visit there !