Promenade Cafe

If it wasn't for the reasonable prices I'd give it a 3 stars or lower. We had reservation at 5:30 on Saturday, we expected a large crowd because of mother's Day. But it was not that crowded at all. Not at least until 2 hours later that the place was kind of packed. Anyhow, service was slow. Food come out slow. The steak was average, the short rib was average. The worse part of the claim chowder. It was almost cold. We couldn't really eat it. The waiter was fine. She was quite busy so it's the kitchen's fault for not making sure soup are hot. The only thing that was decent was the calamari. We didn't complain because it's not our style. We just let it go. Probably won't come back again, unless you just wanted to enjoy the views and have quick bite like a sandwich or something. Other food are not recommended.

This is my first time visiting The Promenade Cafe on the Queen Mary. I enjoyed the lunch and the view. For lunch, I ordered fried calamari and Reuben sandwich. The portions are generous. Both of the dishes were hot and well prepared. The fries served here are curly wedged, YUM. I loved it. Also, Dado was serving my table and he is wonderful and attentive. Great service! I enjoyed the atmosphere here a lot as it’s like we traveled back in times. Make sure you make a reservation to one of the restaurants onboard so you don’t have to pay for $45 admission fee 😃👍🏻

Came here starving, looking for something quick to eat while attending an event. The view was nice and simple, it was fun watching the boats and jet skis pass by. My dad ended up getting two rounds of shrimp cocktail for the table and a burger for himself. I got a turkey club (which I forgot to take a picture of) with a side of garlic mashed potatoes. You can never go wrong with a turkey club—it was one full sandwich cut into two pieces instead of three or four, which I actually preferred. The garlic mashed potatoes weren’t very flavorful and were a bit dry. I ended up using a lot of salt on them. There was also a third order of chicken tenders with a side of fries. The fries were perfect, super crispy and soft. Everything else overall was okay. The bartender, Mary, on the upper deck was very friendly, and we all enjoyed talking to her before grabbing food.

This place is very elegant and quiet. It has wonderful views of the harbor. The food is delicious. They have Pepsi products for drinks as well as beers, wines, and cocktails. My wife had the California club sandwich. I had the fish and chips. Both dishes came with the sidewinder fries which are amazing. I also had the asparagus cream soup. I generally like cream soups, and I love asparagus, but I wasn't so sure about the combination. It turned out to be delicious! The soup is warm, not cold.

We were so glad to have the opportunity to dine on the Queen Mary at The Promenade Cafe. We made our reservations on Open Table and when we arrived at The Queen Mary we checked in at the bell hop station out front. We showed our reservation and we were directed to the elevator to get to the Promenade Cafe. The food was basic buffet food, fresh and hot. We were celebrating a birthday so it was great to enjoy family time in a casual atmosphere. Our sever was attentive with providing coffee, creamer and checking with us to verify if we needed anything else. We definitely recommend the Promenade Cafe and we toured the Queen Mary afterwards.

Okay food, good service, great views, great decor since on the Queen Mary. Show the ticket office your restaurant reservation and get onto the Queen Mary without paying admission.

Vintage glamour atmosphere of the art deco cruise liner, makes for the perfect combination of understated yet polished dining. Service, food and atmosphere is positive and does this vintage beauty and her history justice. The salmon (pictured) was a large serving and scrumptious. Reservation system was easy.

Our first time to this restaurant. The experience was good. The food was well prepared and service excellent. The ambiance was good, but the lighting could use improvement. Dim the overhead lights a tad and put candlelight on the tables. There are excellent views of the Long Beach Cityscape from the windows. What would be really cool would be to have the service folks in period clothing! Overall, we enjoyed the establishment. :-)

I have loved the Cafe Avocado Toast for many years and during the very long closure i thought it only lived in my memories. The beautiful Queen is reopened and thank you Port of Long Beach for seeing the value in this unique historical treasure! I had my avocado toast and it was everything I remembered. Yummy

We were staying a night on the Queen Mary and wanted to have some dinner, wasn't very many places to choose from. So we went with the Promenade cafe it was quiet 3 young ladies sitting in the front greeted us We got sat quickly way down the restaurant, there wasn't much to this place very plain looked like a cafeteria Waitress was there to greet us We got the ribeye steak to share it was very pricey $49 We got our drinks fast food took a bit And we finally got it and I was disappointed it was the smallest portions of potato's and vegetables and the ribeye steak was tiny We shared and the steak was flavorless even with the garlic it was over cooked potatoes were lacking flavor also vegetables were good For the soda one beer and steak it was $70 it was not worth that at all. So disappointed besides customer service everything was awful

I came here with two friends for a quick bite to eat since we were onboard the Queen Mary. It was fairly empty (past peak lunch time), and we had a lovely view of the ocean. We weren't too hungry except for me, but they were gracious enough to let us sit and have some drinks (a Shirley temple and a cocktail) and for me to have their New England clam chowder. Very straightforward fare, but comforting and warm on the tummy. The server was also quite attentive and courteous. We didn't have time to come back, but would love to see how the other items on the menu fare.

Definitely the BEST place to eat in the entire ship. I really enjoyed the clam chowder and the sides. Some of the entres are big enough to share like the chicken sandwich. It was easy to come here as a walk in party of 3. Service was fast as well. Definitely a nice view outside of the surrounding Long Beach area.

While the food wasn't bad, the appearance of the restaurant left a lot to be desired. The establishment looked quite old and outdated, raising concerns about cleanliness. It didn't help that the overall atmosphere felt rather neglected. As for the service, it was just passable. The waiter came to our table only once after serving our food. So, if we had wanted another drink, it would have been quite a challenge. Considering the prices, service, and appearance, I find it unlikely that I would choose to return.

This place was so awesome! We are staying in the area to board a cruise the next day and we ate at this lovely and unique Prominade Cafe on board the Queen Mary. Not only is it a very unique experience that our kids loved, but the food and service were stellar! We were warmly greeted by the manager (sorry we didn't catch his name) AND our waiter Mandel. Their service and hospitality were unmatched! We dine out often and this has been more impressive than many of our other 5 star dining experiences. Our daughter has a hurt foot and Mandel offered to help carry her to our seat, then he gave us his wonderful recommendations on the menu. He had such a warm, bubbly and sincere personality and he couldn't have been more adorable. He and the team checked on us often and gave us such great attention. We enjoyed him so much we asked him to surprise us with his dessert recommendations which blew us out of the water too! We had such a wonderful time that we decided to return again at the end of our cruise before we head back home. Don't miss out on this awesome adventure and yummy food!

Went to check out Dark Harbor at the Queen Mary the other night, but we needed to pregame with did and drinks, so we hopped on the ship and visited the Promenade Cafe. We were sat immediately, as it wasn't busy, and had seeting at the windows overlooking Long Beach across the water. Our server was quick to come to us, give us recommendations as well as take out drink orders. We tried a few controls, the Cruise to Nowhere, which sounds tasty with peach syrup and Chambord, but it ended up treating like Robitussin for some reason. The Shore Leave Spritz was nice and refreshing. The Aviation was also interesting but could have had the flavors pop a little more For food, we all tried something different. The clam chowder is good, but the bowl isn't very big, you definitely feel like you need more with it. The fish and chips are cooked well, but it feels pretty basic overall. The meatballs also felt like they needed a little more flavor and seasoning. The California club was what decent but felt like it what needed a little something to give it a pop of flavor outside of the bacon Overall, with views of LB over the water, it's a nice view, but the food is fairly basic, nothing really that you have to run out and put in your face right away.

The food was actually pretty good for lunch. I ordered a California Turkey Club with the sidewinder fries. The fries are so dang good. Cost was 20.00 My husband ordered the braised short ribs with a delicious Demi glaze for 28.00. The breakfast buffet was just okay and pretty pricy for what was offered. I would have liked the option to order from a menu. For both meals the service was wonderful and attentive. I noticed other diners during lunch were ordering the French dip. Next time I would probably order that with those sidewinder potatoes for sure!

Ordered The Calamari and chowder for an appetizer. Calamari was very underwhelming Chowder was okay, better than the calamari. Was a little watery though. For entrees we had the Angus Burger and the fish tacos. Burger was super dry and overcooked. Pretty sure the patties were frozen. Fish tacos were very bland and tasted like water. No flavor! $100 meal and stomach felt gross afterwards. Waiter was very truthful about the menu and said the burger was mediocre, but I was craving a burger. I only gave it 2 starts because the waiter. I would never eat here again

My first time coming here when it is not spooky in October lol it was absolutely beautiful for my grandma's birthday lunch. The food did take a while maybe about 40 minutes, but the manager made it right and comped all of our drinks. It was a new cook so they were getting used to the rhythm and flow of the tickets. Which is totally understandable. The shrimp cocktail was delicious Jumbo shrimp, and the clam chowder was out of this world with yummy crackers. The short rib was a huge plate with mashed potatoes and the gravy was delicious as well as the carrots cooked perfectly. The prime W sandwich was absolutely my favorite! It had a great side salad with vinaigrette And the bread was nice and soft. The chicken tenders was delicious and flavorful as well as the french fries.

After touring the Queen Mary decided to have lunch in the Promenade Cafe onboard. Small but elegant lunch and dinner restaurant where reservations are recommended. We didn't reserve but were asked to wait about 30 minutes, but were seated in about 10. We were immediately greeted by two servers. Everyone is so nice and friendly. We ordered two signature cocktails and as our maitre d' recommended the Reuben, we ordered that from the very nice menu offering many choices. We wanted an appetizer and dessert so we decided to share and that was a good thing! The sandwich was huge and amazingly made with real corned beef, not pastrami which is the West Coast standard. And it was delicious and so nice to have that change. The fries are great, thick and fluffy. Our appetizer was the hot spinach artichoke dip with bread toasts. So good, but such a large serving, we couldn't finish. For dessert we had the marscapone cheesecake with berries. So good! This place is out of the way and in an attraction, but don't bypass if you go to the Queen Mary which is an amazing amazing historical place. Loved our day there!

The food was good but quite pricey. I suppose it's trying to keep up with the historic luxury feeling of The Queen Mary itself. The service was fine, we were greeted and treated very well. Our server was a little preoccupied, like he didn't need our business. Maybe they don't pay well. Anyway, it's a beautiful location and I would recommend this cafe for a nice romantic date.

It was a cool experience to be able to eat at the café on the Queen Mary. It wasn't very crowded and the views were amazing. The food was good and had big portions. The staff was also very nice. I will be back.

I booked the cafe under the condition that I would be able to get into an event that was held on board. However, after dining, I was told I wasn't able to get into said event. Never supporting QM again after this scam.

We ordered the Short ribs with mashed potatoes and the fish n chips. The short ribs were tough and had no flavor, the taste was like an old mystery meat taste. The fish n chips were mushy, the batter had no flavor. The fries were ok. We didn't eat anything after the first bite. Didn't get a comp just paid the bill and left for something way better. Don't waste your time or money here. Stacey was our waitress, didn't offer an exchange or solution for such horrible meals.

I stayed overnight at the Queen Mary this past Saturday so I got to have both dinner and breakfast here - spot on both times! Our servers were always so sweet! Especially our female server on Sunday who also gave us good recommendations for ship activities. When we made the reservation, we let them know that we were celebrating a birthday and both times the servers were sweet enough to bring out dessert! Our dinner server on Saturday even brought out a candle. I was BEYOND happy with their service. Apart from that, the food was also really good. I had the breakfast burrito on Sunday and I think a chicken sandwich with a salad on Saturday, yum! Drinks were also great and the views were fantastic. I would definitely come back, great job Promenade Cafe!

We made a reservation through Open Table for the Promenade Cafe and it worked out perfectly. The host took us to a great window table and our server (gal) was very pleasant and professional. The food was served promptly AND the coffee was great. We asked our server the name of the coffee, but she wasn't sure. We'd make another trip back just for the coffee! Everything was great .. the restaurant was comfortable and seemed to have a lot of happy people there enjoying their day.

The food was good and the portions were very generous. Our waitress Mary Jane was friendly and attentive, made suggestions and knew the menu like the back of her hand. The windows are big enough to enjoy the outside view of the ocean and it was a comfortable place to sit, eat and take your time.

We came on Saturday to view the Queen Mary and do the daytime haunted tour. They have a breakfast buffet, but we wanted the lunch for the fries. The French fries are awesome, but the food over all is quite good. The chicken strips are juicy, with a crunchy crust, like chicken Milanese. The St Louis ribs are huge, with sweet hot bbq sauce. The calamari starter has tender rings & tentacles. They have a tasty market salad, too. The service was good, and the prices are reasonable, especially considering the venue and view.

Decent prices especially for the atmosphere, good quantity, decent service, OK quality of food. The Promenade Cafe is the casual sit-down restaurant at the Queen Mary, located on Deck 4. Surface parking at the Queen Mary is metered, costing $25 for an hour or more, but gets reduced down to $10 with validation. Even though it is not particularly busy, you need to make a reservation online via OpenTable. The email confirmation can then be used to get an entry ticket into the Queen Mary, which allows you to tour the boat on your own. We got to the boat a bit early so we slowly walked through the ship's deck 4 and the upper sundeck. There are many picture opportunities, with the Long Beach skyline in the background. And the nearby Observation Bar provides an outdoor area to mingle while sipping a pre-dinner drink. The indoor dining area of the Cafe is a long corridor, with seating on both sides. At the back of the restaurant, the doors leads to the back of the finer dining restaurant on the Queen Mary (Chelsea Chowder Bar), so thinking both share the same kitchen. We got a nice table next to a window (square porthole?). Water was given, though wish it had been refilled more often. We shared a cocktail (Cruise to Nowhere $15), which was quite good and strong. For entrees, we kept it simple. The French Dip ($22) came on a long and very crispy french roll, with decent amount of chopped beef (prime rib) and a decent au jus (no cheese or the promised horseradish sauce). We chose the side of sidewinder fries, which I love and there was plenty of it...just wish it was hotter. Both were served lukewarm and came with a good pickle spear. The other choice was the Corned Beef Reuben ($18): same situation where the bread was decent (supposed to be a rye but don't think it was...looked/tasted like a rustic white), but the corned beef was the 'chipped' kind, not the deli sliced. It was a large sandwich in area, but not very thick (because of the lack of meat)...and could hardly taste the cabbage. The side for this was the other choice of pre-dressed salad, which wasn't bad...though it had gotten limp since it had been sitting around a bit fully dressed. So the prices are lower than you would expect at a tourist attraction or a hotel restaurant, and since it allows access to the Queen Mary with the corresponding views and sights, we thought it was worth it.

Extremely quiet restaurant. With pretty amazing views if you're seated facing Downtown LB. But based on the price per plate - the ambiance didn't match up. Our tables were wobbly... no table cloths - felt like we were at a church potluck. There was no music - so it was really quiet and awkward to over hear everyones conversations around us. (And there were only 3 other parties around us but they still sat us closely together, my guess was b/c we all shared the same server) Our server was much too casual for my taste... altho a really nice guy. But again I was expecting a little something more on the formal side based on the pricing of the menu. All of that shared - the food was incredible. It made up for everything the ambiance and server lacked... I was blown away by the dishes. My older kids had the adult spaghetti and meatball dish - my youngest had a kids burger and fries. My mom had the chicken quesadilla and I had the short rib. Every single dish was uniquely served and beautifully plated. Every dish tasted amazing. Outstanding job to the cooks in the back! Would I come back.. maybe - maybe not. It was really cool to say we ate on the Queen Mary but I would likely try another restaurant on the ship before coming back to this one. ALSO huge shout out and thank you to Robert for being so cool and scooping out the S.W.A.T details for my son who knew they had filmed on the boat but wasn't sure of where on the ship. You were a rock star and made my sons evening. Thank you!!

Mmmm good and bad. Sandwiches are amazing, large with great sides and worth the price. Quesadilla was good but not worth the price especially when you see the size and no guacamole. They were out of the flourless cake, mudpie and regular chocolate cake. As a chocoholic this was incredibly frustrating. They were nice enough to give us a strawberry shortcake that my son and husband devoured saying it was really good. They drizzled chocolate on the cheesecake for me, it was scrumptious. The server was very nice and incredibly apologetic about the dessert situation. The restaurant is lovely with a beautiful view. Bathroom was clean and handicap accessible. I would return for the amazing Reuben and Club sandwich hopefully being able to try the flourless cake next time.

This was an unfortunate experience. I'm pretty fond of a cafeteria vibe, but I think we potentially chose the wrong time or perhaps the wrong restaurant to come to on the Queen Mary. We had a reservation from 7pm, was told it was be about 5 mins while they got our table ready. We waited for 20 minutes and went to the hostess to see how much longer we needed to wait. As we approached to say "hello", she said "hi! Let me know if you would like a table" she didn't remember us from 20 minutes ago. The service was disorganized to say the very least. Mo came out to apologize, she said she wasn't the manager, but listened to us, which we appreciated. We ended up just getting our drinks, and leaving without eating. This is not like us, but we were pretty disappointed and dissatisfied. We needed up going to the bar, which was amazing and saved our trip out to the ship. Parking was free this day. $10 to board the ship to access restaurants/bars.

We checked in at the hotel, and you can't beat the convenience of Promenade. We tried it despite some negative reviews, and I'm glad to say we had a good experience. Dined in around lunchtime on a Saturday without reservation and waited 15 minutes to be seated. We had a view of the ocean and it was just beautiful! My mom and I shared some appetizers, and we enjoyed everything we had. -ARTICHOKE DIP came with toasted bread slices and tortilla chips. Hot, creamy, and delicious! Loved that it came with a lot of artichokes. -SHRIMP COCKTAIL Large, plump, and sweet shrimp. I wish it came with 6 pieces instead of 4, but it was delicious! -CLAM CHOWDER Not too watery, not too creamy, it was just right. Generous with the clams and bacon. Yum! Great service, but I wished our server was more knowledgeable about the drinks because I had some questions he couldn't answer. But he was easygoing and checked on us to make sure we were good. Overall, it was a good experience, and will dine in again!

Not sure why it's rated so low. It's no culinary masterpiece but it's a decent diner with a one of a kind setting. The coffee was solid, and the clam chowder was good. The service was friendly and attentive. Hostesses were also friendly. I'd sit here again in this peaceful spot listening to music from the 40s.

Made a reservation for a Saturday night at 6 pm. Arrived to the ship a little early around 5 just to walk around and explore. Really nice that you don't have to pay admission to the boat if you have a reservation ahead of time. We went to the restaurant around 5:45 just to ask if there were any openings to sit earlier since they weren't too busy. The host nicely let us sit early and we were greeted by our very friendly and informative server (sorry, I forgot his name). We started with the spinach and artichoke dip and the calamari. Both were really good and finished very very quickly. There are a lot of good options on the menu but I went with the club sandwich. It is a big sandwich and honestly not too bad for the price. The rest of my family ordered the braised short rib and the French dip sandwich which they said were both good. We couldn't skip out on dessert and somehow for a party of 6, we ordered 3 different desserts (probably a mistake but a very good mistake). We got the cinnamon apple tart, flourless chocolate cake and mud pie. All three were amazing but I loved the mud pie. It is huge and definitely should be shared amongst a few people. We had a great experience on the ship and the restaurant. Loved the vibe inside the restaurant and really liked looking out the window at all of the boats. We will definitely be back!

Unfortunately the two dining experiences we had here were awful. The food is just okay, but the worst problem is the cleanliness. I was given a cup for my tea that already had liquid in the bottom of it it almost looked like somebody else had used it and then they put it on the table for me. There was a lot of food on utensils and things like that just really gross. The staff wasn't super friendly or inspiring. The buffet was nice until we saw a piece of fruit with a bite taken out of it. Also they're very stingy with their tea box, each time they would just bring me one tea bag instead of letting me pick the kind of tea that I wanted. Kind of weird. Again cleanliness is a huge issue here.

Right off the bat, I noted that everyone in this place was wearing jeans. I would expect that at a fast food place, not the sit down dining room on a cruise ship turned museum. I also noted that the efforts to maintain the area are sorely lacking, with unmatched ceiling pieces and just a very aged look to everything. The period music being played (Jazz and 40s and 50s swing) was a good touch though. The server was hardly seen, which was really frustrating because there were not a lot of people here. Others did help from time to time. Maybe because we only had water the waiter didn't feel we were worth his time? I still tipped 20% because I have done customer service and know it is a thankless gig, but I really feel like our server wasn't really helpful. Especially considering how helpful the other people working there were in his long absence. Food was pretty good overall. I will say the broccolini was strangely bitter. Not sure if it was the preparation but it was a disappointment. I really like broccoli and broccolini but this was just not good. Overall this restaurant is just ok, mostly just convenient if you are staying on board. I would not go out of my way to eat here.

We had dined at this venue while we stayed at the Queen Mary Hotel. The service was fantastic and the food was tasty with great presentation. They are certainly doing all the right things to have us return! The breakfast buffet was worthy as well.

The Queen Mary reopened in May 2023. We stayed onboard for a few days in September and ate at the Promenade Cafe twice. At this time, they are open for Breakfast and Lunch everyday (closing at 3pm), and serve a buffet dinner on Fridays and Saturdays starting at 5pm. If the Promenade Cafe doors are closed during dinner buffet hours, enter through Chelsea Chowder House & Bar. For our second evening staying on the ship (a Friday), we tried the buffet and enjoyed it. It's not a huge buffet, but there's still a good amount to choose from: Prime Rib, Chicken Marsala, Grilled Salmon, twice baked potato, veggies, salad bar, soups, and dessert (cheesecake and chocolate cake). The prime rib was good, but a bit too smoky for my liking. Overall, still a wonderful dinner with great, friendly service. We went back the next day for lunch. A few items on their lunch menu can also be found on the Chelsea menu. My boyfriend and I started with the Spinach Artichoke Dip and the clam chowder soup. Both were so good, especially the Spinach Artichoke Dip. You'll be tempted to not want to share. And, the clam chowder is different and an upgrade from the more traditional one they serve for the Fri/Sat dinner buffet. Entrees. My boyfriend had the Grilled Corned Beef Reuben with simple salad, and I had the Shrimp Louie Salad. An entree salad is good to eat after Spinach Artichoke Dip, Lol. I did try a bite of the Reuben sandwich and it was very tasty. My salad was good and fresh, despite looking really basic (it didn't look $23). Service was good and we enjoyed the daytime view of Downtown Long Beach.

Went for karaoke night while in town. Ordered myself the Italian sausage pizza! It was so fricking good! The dough was so fluffy!!! I also got spinach artichoke dip with pita bread. That was really good too! Over all the waitress was amazing and attentive. The vibe was super cute! No picture since I inhaled the food before I remembered to take a picture.

Came last night on our reservation after ghost tour and before dark harbor it was empty when we came which was nice the front host wasn't that friendly very cut & dry whoever she was staff wasn't really interactive very quiet I tried the brisket which wasn't bad but I felt like I got more mashed potatoes than actual meat so if you want something more feeling and big portioned I'd get the burger they have which I saw someone ordering ill probably come back in the future and try something more appetizing the prices weren't that bad either

The staff is extremely friendly, and thoughtful. Our server was Stacey, and she was amazing!! The food is even better!!! There is absolutely no reason for this establishment to only have 3.5 stars. It should definitely be a 5 star!!!

Had lunch today at Promenade Cafe and I was absolutely surprised by how much I enjoyed it. Our server Savannah was friendly, knowledgeable and honest! I asked her opinion on the corned beef sandwich and instead of fibbing and saying what people want to hear, she responded with "I've never had it, and for the folks which have I've never have any complaints," I ordered sandwich, excellent portions and dressing sauce was absolutely perfect. My wife had the angus beef burger and I tried a bite of that too (absolute banger of a burger!). What I especially appreciated most was the service, throughout my entire experience Savannah was helpful, checked on us frequently and at one point I was contemplating dessert and asked her to give me 5-10 minutes to decide and she did exactly that without being pushy, and the dessert? Mud Pie is all I'm going to say 10+ I can't wait to go back, this is an excellent way to see the Queen Mary and have lunch together! Thanks again for an amazing experience Tomás

We made a reservation for this place while we were in long Beach visiting the Queen Mary. We arrived right at our time scheduled, they seated us gave us menus and took our drink order. We ordered a artichoke spinach dip as an appetizer. I ordered a burger and salad and my husband got a grilled chicken sandwhich with potatoes. Wow everything was absolutely delicious and the service couldn't have been better. It's clean nicely decorated and spacious so there was nice hiday arraignment which was really pretty. So I do recommend this place. Prices are a little high but you are on a historic ship, so it's understandable.

We made plans to have an early dinner at the Queen Mary and the Promenade Cafe was what was available. I frequent the ship and the Observation Bar but this is my first time trying a restaurant onboard the ship since it's reopened post pandemic. Our waiter and the manager were both great with us and my two little nieces. We were a little surprised that it wasn't packed for Mother's Day but more space for us! Our food and service were fantastic! I had the braised short rib and no joke it was probably the best one I've ever had! My mom and sister both had the Chicken Milanese and the portions were HUGE! My brother in law wolfed down his fish tacos and my nieces split the fish and chips. I feel bad that we can't remember our waiter's name but he was a younger guy and his name began with an M-E-something (sorry dude) but he gave us suggestions and was just a pleasure! So next time I'm there I'll try and get his name but I will be eating there again for sure!

Shockingly good food. My kids ate everything. Great way to end or start a tour. Go with the spare ribs.

The cafe was not very busy but still had to wait a few minutes for a table. The cafe was quiet and the view was nice. Our server came immediately and was very friendly and efficient. The food portions were large we had plenty to take with us. The sidewinder fries were delicious!! The chicken tenders were actual chicken and they were juicy. Everything exceeded our expectations.

Horrible experience here this morning! Eggs were definitely bad and now I have vomiting and the runs. Pricing for the breakfast buffet isn't posted so you think it's free or inexpensive then they bring you a bill for 28.00 for runny undercooked eggs and soggy bacon. Robert has a terrible attitude and made rude comments because I was unwilling to pay for that disgusting food. They threatened me with Police and had the guy downstairs Greg physically try to block me from leaving. I eventually paid as our Police department doesn't need to be disturbed for that kind of garbage but the entire operation is horrible. Was promised a call back from Kurt who never called back. The view was nice. That's the only positive thing I can post. Cost me 16.00 to enter then another 28 dollars for that horrendous breakfast and I was there 32 total minutes. Worst ran place I've ever witnessed.

Amazing restaurant. Food was delicious, a bit pricey, but worth the service and food quality.

Went there for lunch with another couple . The restaurant is located on the Queen Mary at Long Beach. the food and services was very good. The staff is very friendly and want to have their guests a pleasant experience. The windows face the bay so the view is beautiful. I do recommend dining at this restaurant and while you are their tour the ship. A great afternoon to visit. Thank you

Service there was amazing! The waitress did an amazing job helping us. Food was great and a well. Deserts were yummy!

Okay I know eating out is expensive no matter where one goes, however, this place was not worth spending so much money on. We had the salmon and chicken Milanese, there was no taste. Very disappointing. The service wasn't great either.

We had the best brunch in a long time. The club sandwich was fresh and tasty and the customer service was top notch. Also want to say thank you to the hostess who was very pleasant and very helpful A+ customer service. We again want to give mention to our waiter (Gavin I believe) who was super informative and extremely professional. We will 100% be back to dine at the Queen Mary's Promenade Cafe.

My experience at the Promenade Cafe on the Queen Mary in Long Beach, California, left me with mixed feelings. While there were only a few patrons present during my visit, the restaurant seemed understaffed, with only three hostesses and one server, MJ, who was multitasking by cleaning tables, delivering food, and handling the billing process all by herself. Despite being overwhelmed, MJ did an admirable job under the circumstances. However, due to the lack of sufficient staff, the service was not as attentive as I would have liked. The food, while not terrible, was average at best. I found the macaroni and cheese to be overly salty, making it difficult for me to finish. In terms of ambiance, the restaurant was okay, but the music selection could be improved to enhance the overall dining experience. I may consider giving the Promenade Cafe another try in the future, as I understand that staffing issues can impact service quality. If I do revisit, I'll be sure to update my review accordingly. But for now, based on my recent experience, this is my honest assessment.

I visited this past Saturday 9/28. We were told that we did not have a reservation at the entrance of the ship so we must pay $15 each, what a rip off!! We stepped aside and made the rsvp & showed them and got it!! I feel bad for those that are not tech savvy and pay the fees! We decided to do the buffet as was recommended by the server, huge mistake! There was a hair in my scrambled eggs! It was so gross made me feel queasy and I could even take a sip of juice cause I was so grossed out! I informed the server and he had no empathy at all he asked if I wanted a new plate! The nerve, I didn't want anything from there at this point! One good thing was he do waive my fee for my buffet - but that's it! No apologies! This was a first time for my friend and I hadn't been In over 20 years - my sister got married at the chapel in 1990 & we used to go all the time! This food was so bland and the chilaquiles were so disgusting and the salsa was super bland! No spice or flavor! I do NOT recommend this restaurant at all- would give zero stars if possible! Save yourselves from bland food and don't go here please

Great ambience... Unless you're staying at the Queen Mary, you need to pay a small price to get on the vessel if you want to dine

This place has the potential to be awesome given the setting. However, the ambiance needs attention. The place is severely understaffed, and under supplied. We arrived 15 minutes earlier and they couldn't seat us. We ordered calamari, and a mixed basket of shrimp, calamari, and even French fries. We ordered the salmon, after a few minutes they told us they were out of it. We ordered the eggplant manicotti... and they were also out of it. We ordered a bottle of wine and... they got it! But couldn't open it, so I had to help them open the bottle. Here are our ratings: A+ - Mac cheese with ribs. A - calamari (but will come mixed with shrimp and zucchini, even though the menu does not specify that. B - Club sandwich with curly fries C- Quesadillas D - fish and chips (one of the worst I have had, doesn't get an F because of the curly fries, severely overpriced at $28) Overall, a disappointing experience.

Okay I'm really sad by all the really bad reviews. First off our waitress night 1 for dinner service was so sweet! She knew we were just trying to get in and out because we almost missed our deadline for the tour at 8 lol. But she told use her paranormal experience that she had. I got the fish n chips hella good. They weren't mushy or weird they were perfect I did salt them myself but I always salt everything. The mashed potatoes were sooooo good I was dipping my fish in the potatoes omg. Heaven. Literally heaven. I didn't get fries but subbed out for the potatoes (which was a great move) My mom got a the burger my mom was obsessed with the fries. She couldn't stop eating them. We only got waters, no drinks. But so yummy!! The server was attentive yeah I mean kitchen was slow but who knows how many cooks they had and what's going on back there. I never like to assume why something is super slow because I work in the food industry myself and I understand being understaffed. Price was exactly what we paid everywhere else in Long Beach. Our dinner was cheaper than our breakfast by about $10 or $15 dollars. Maybe there were other options that were crazy expensive but I would say very average on the price point. Maybe we got lucky maybe we didn't. But our server I believe her name was Alicia total sweetheart. The actual cafe itself was cute, the view was so pretty the older music we enjoyed so much! Be vibes on the ship are very spooky and creepy especially at night, but that older smell really adds to the experience of the ship itself. Thank you Queen Mary & the Promenade Cafe for a great experience and a very creepy stay.