Jasmine W.
Yelp
DO NOT HAVE YOUR EVENT HERE! I'm not even sure where to begin...i have been here to this event hall twice before for different events. At those times, visually inside and out the place was nice. I had spent weeks looking for the right space to host my baby shower and i remembered this place. I scheduled a walk through and when i got there the outside looked terrible. I still went in and spoke with the young lady who i had an appointment with. The inside was very nice but i asked her about the grass and will it be taken care of cause i thought surely they don't keep it like this on a regular basis and she informed me that the have a contract with a company who maintains the grass. With that information i assumed that for their events that they host they would most likely have it taken care of. So i reserved my date with the lady who is the one in charge of the actual event booking, Elizabeth. After my booking as time went on i had questions about the space and it was so incredibly hard to get in contact with her. And because i couldn't get in contact i had to postpone my other arrangements until i could get in contact with her. On multiple occasions i couldn't get in contact with her to the point where i attempted to reach out to the owner of the building with no success from that either. This made planning MY OWN BABY SHOWER TEN TIMES MORE STRESSFUL. From the time leading up to my event, my family had passed the building multiple occasions because of where they work and the grass stayed continuously worsened , growing higher and higher. It was a terrible sight. The week of my event, i reached out to the event manager asking if the grass could please take care of because it appeared it was never touched since three months ago when i first toured and the days are counting down. She informed me and my father that they have a contract with a company and that unfortunately she could not do anything about the grass that she referred to as "trees" in front of the building. My family and i were so desperate because of how bad it looked we asked if we could do it ourselves!! She told us no. I then asked if i could be compensated cause the whole experience with her and the business had been so disappointing and she told me that the outside of the venue being taken care of and maintained was not in my contract so therefore no i will not be compensated and the grass will still not be able to be touched . She then told me that the grass had been taken care about a week ago and because of the weather it had something to do with why the grass looked the way it looked and from the images i will input you will CLEARLY SEE that wasn't true. In the end i made the best of what i had but please expect LESS than the bare minimum from this place. Terrible service. DO NOT DO BUSINESS WITH THEM!!