Ashley
Google
Disappointing Experience — Poor Communication and Unprofessional Management
This location is no longer a true Proud Pie storefront—it’s now owned and operated by Dish Society. Unfortunately, they do not honor Proud Pie gift cards, even though they’re still selling Proud Pie products using the same branding, packaging, and pies from the original company.
I placed an order for a pie, unaware of the ownership change, and went to pick it up. When I attempted to use a Proud Pie gift card—given to me as a gift—the employee helping me was clearly caught off guard. I overheard the manager on duty, Alyssa, tell the staff member, “Oh, we don’t honor those,” before walking away without ever addressing me directly. She left the employee to deal with the situation and offer no explanation, resolution, or courtesy to me as the customer.
This was not only unprofessional but deeply disappointing. If you’re going to continue using the Proud Pie name and branding, it’s only right to either honor previous gift cards or at least offer some form of accommodation—even a complimentary slice would’ve shown basic customer care.
Instead, I was left feeling like the gift card had essentially been stolen, with no accountability from management. We chose not to purchase the pie, and I walked away extremely dissatisfied—not with the product itself, but with how poorly the situation was handled.
Final thoughts: If you’re a new business inheriting a brand, you also inherit the responsibility to treat legacy customers with respect. Alyssa’s behavior did not reflect that, and it’s a shame. Hopefully, this feedback helps improve how situations like this are handled moving forward.
