Provenance Fine Things Ltd

This is a fancy store, beautiful pieces for home or you! I stopped in here to browse, I loved seeing all of their decorating ideas and finding treasures. Lovely staff.. quality items. Nice walk from the marina.

Nice product, fair prices, nice enough staff. Despite this, I had a horrible experience. I came in without my wife as she was window shopping for something the night before. I purchased the item and told them my wife would be coming back later to peruse and I want to surprise her with the item she liked. When I came back later they said "hi we saw you earlier!" Completely blowing the surprise! I asked them to mail the item, and they sent a chocolate bar with nuts!! There's a nut allergy in the household and they basically sent a death item in the mail. Do us allergic people a favor and don't send nut containing products EVER especially if you aren't a food establishment!

I stayed one night in Sidney passing through on a road trip. I wish I could have stayed longer this little town is a gem. And there I found this little store Provenance which has the most beautiful selection of jewellery and gifts. I bought some earrings and ran back not even 5 minutes later to grab the matching bracelet I couldn't resist. They have something for everyone. The lady was so friendly and helpful. I wish I had more time to shop there I would have purchased more. Beautiful little store in a lovely location by the sea. Loved it and love my jewellery...it will always remind me of such a nice place.

EDIT to previous post: I have changed my review from 2 stars to 4 stars. (Would have had five stars if I had only had this customer service experience the first time.) So today I went in to "exchange" my necklace and had the best experience with the most lovely lady "Julie". Not only did I get the necklace I wanted but I also bought another one I had been eyeing up before Christmas. Now I have 2 beautiful necklaces that I LOVE. Makes me soooo happy when businesses take care of their customers! Original post: I have shopped here on many occasion always a lovely experience, however yesterday I tried to return a necklace my husband bought me for Christmas. The necklace was just not my style but loved lots of other jewelry in the store. Unfortunately, because the return policy was Jan 15th, I was unable to return it. My daughter had COVID and I had to quarantine after New Years for 2 weeks and so I was a little late with my return, and I explained that to them. I wanted to spend the money on something else in the store, not get a refund but unfortunately they would not allow it. I am disappointed as I can not understand what a few days difference would make. She explained if it was a discontinued item, I could not return it. Then she said it was not a discontinued item so I'm still confused as to why they wouldn't let me exchange it for something else I would like. Disappointed in their service.

Without a doubt, one of the friendliest stores in all of Sidney (actually all of Victoria too!) with a wonderful selection of home decor, jewelry, gifts and specialty items I can’t find elsewhere! Truly worth the drive from Victoria.

Beautiful store with something for everyone! Lovely, friendly staff and you can't beat the location! We are lucky to have such a wonderful store in Sidney!

Love..love LOVE this store! Amazing gifts, home decor and the staff are incredibly friendly and inviting! I’ll be back!

Awkward and unpleasant staff. Store has nice items but quite pricey.