K. Z.
Yelp
I'll give 0 start if I can. TERRIBLE EXPERIENCE
My friend and I were seated around 11:40am.
Around 12:30, a server came by and asked if we were done and ready to pay because there were other customers waiting with reservations. Excuse me? Our table still had half the food left -- clearly visible. We politely said we were still ordering more.
At around 12:40, another server came to check if all our dishes had arrived. We said yes, again politely, and she left.
Then at 12:53 (yes, I checked the time because it was getting ridiculous), a woman who seemed like a manager came over with a condescending attitude and told us we had to pay because there were many people waiting and the next reservation had already arrived. We replied that we had only been eating for about an hour. She insisted, saying "this is how weekends are." We responded politely but firmly -- we understand weekends can be busy, but being rushed three times within an hour is excessive. Her attitude remained dismissive, saying we could "stay for a bit more if you want." Excuse me?
She must've realized we were annoyed -- maybe surprised that two women actually pushed back -- and returned again asking if we were unhappy. She said we could sit a little longer but had to leave within 90 minutes anyway (still with a very indifferent tone). By then, the mood was completely ruined. We just said, forget it, we'll pay and leave.
Here's my question: where exactly is it written that dining time is limited to 90 minutes? Even at all-you-can-eat places, people usually get two hours. We were only there for just over an hour and you were rushing us multiple times. Do you think because we don't speak Cantonese, or because we're two young women, that we're easy to push around? We get that it's the weekend and restaurants are busy -- we're reasonable customers and always leave promptly if we're done -- but at least let us finish our meal in peace.
To top it off, we were charged mandatory gratuity. I didn't want to argue -- it's not a big amount and I get that the other staff are working hard. But after what we experienced, it just left a really bad taste. For two people, six or seven dishes, the bill came out to $102. Let's just focus on facts: with this level of service, pricing, forced gratuity, and the rushed dining experience, the value is extremely low. Maybe instead of focusing on pushing customers out, the restaurant should invest in improving food and service quality.
As someone from China who has enjoyed dim sum at many great restaurants both in China and in Toronto, I can confidently say this is one of the worst experiences I've had. I absolutely do not recommend this place.