Cassie D.
Yelp
I just attended Chayanne's concert tonight at the Prudential Center in Newark, NJ, with my elderly mother. The performance by this incredible Puerto Rican singer was unforgettable, but what truly made the evening exceptional was the care and kindness shown by two amazing staff members: iVon Fisher and Shaquille Borum.
When my mother had difficulty getting out of her seat, iVon, one of the ushers, immediately stepped in to assist. He guided her carefully out of her seat, holding her as she walked up the stairs to ensure she didn't fall. Recognizing that she was having difficulty, he kindly offered us a wheelchair, which we graciously accepted. Right after that, iVon went a step further by pulling out a chair for my mother to sit and rest while we waited for the wheelchair. His actions truly showed he has heart, and his genuine thoughtfulness and attentiveness deeply touched us.
A big shout-out to Shaquille Borum from Guest Services as well! He came shortly after with the wheelchair and was equally wonderful. He prioritized my mother's comfort, chatted with us warmly on the way to the exit, and ensured we were guided to the best location for a Lyft pick-up. His professionalism, caring attitude, and warm demeanor showed he, too, has heart and truly cares about the people he's helping.
Both iVon and Shaquille went above and beyond to ensure my mother and I had a smooth and enjoyable experience. Their compassion and dedication to excellent service are a true credit to the Prudential Center. These two young men deserve recognition for the outstanding way they represented the venue.
Thank you, iVon and Shaquille, for making our night so much easier and for your kindness. We'll be sure to share our wonderful experience and will gladly return to the Prudential Center in the future!