Matt B.
Yelp
I was so excited for this place to open, I live a block away. Unfortunately, the customer service from the counter people here is so bad, I feel bad giving this place any money.
The Service
Over the past 6 months or so, I've gone in probably 15 times, almost every time I feel like I've done something wrong by just ordering. This place is the epitome of bad service. I've tried all different types of approaches with the staff, each time I get a stone faced "I'm better than you and I hate my job" look. I thought it was me, but now I see a lot of other people are having the same experience. I'm probably going to stop going because of this reason, and something the owners should really consider fixing.
The Food
The bakery items are usually really good, to fantastic. There was a Cruffin with lemon that I still think about. The loaves of bread are really good, but sometimes overbaked imo. I like a good crust, but I don't want to cut my mouth on the bread because the crust is so overdone. This also holds true with the pizza about half the time, or more. I've gotten all the different pizza types and they are usually dried out, overbaked crust with burnt edges. I'm ok with charring, but not when it dries everything else out. They also seem underseasoned, muted flavors. The sandwiches are ok, but very overpriced for the amount you get. I know this isn't a "value" option for breakfast/lunch, but it's on the high end for food that isn't always the best. As others have said, there's other better/cheaper options out there.
The Ambiance
Cool to see the bakers working through the glass. Small interior, can be long lines during peak times, but not a big deal for me.
Overall, I understand the place has an award winning owner etc., but this type of commitment needs to be carried through to all the staff in front. It only takes a few bad apples to spoil the bunch...or the bakery.