Ivy Reluci
Google
I don’t usually write reviews, but I feel compelled to share an experience I had at the seafood department at Publix. I walked in simply to purchase a few items, and instead of being treated like any other paying customer, I was immediately met with an assumption that I’d be using food stamps. The employee didn’t ask politely or neutrally—there was a tone and body language that felt judgmental, like they had already decided something about me based on how I looked.
I was shocked, embarrassed, and honestly, hurt. There’s absolutely nothing wrong with using EBT or food assistance—many people rely on it. But making assumptions about someone’s financial situation without cause is not only unprofessional, it’s disrespectful. I expected better from a store that prides itself on customer service.
I hope Publix will address this issue seriously and make sure their staff are trained to treat all customers with dignity—regardless of appearance or perceived background.