Publix Super Market at New Tampa Center

Expensive and only one cashier working. Two workers at self-checkout were just talking having a good time, not helping customers. The customer service counter was busy with one person and a line of people waiting with 10 items or less. No 10 item or less line open. Another employee just working lotto. For how much more expensive Publix is compared to other grocery stores. great customer service is expected. This store has gone downhill for a few years now once self-checkout became a thing.

A BIG THANK YOU SHOUT OUT TO DIANA! Yesterday, I realized my bankcard was in my car when getting to the self-checkout. Explaining my dilemma to Diana, she offered to have items waiting at the courtesy desk. Upon my return, seeing Mia at courtesy desk, I swiped my card,, Diana had already rang up and bagged all my items. This may seem like nothing to many, but common courtesy is a BIG DEAL to a senior person! Thanks again DIANA AND MIA! I Love the PUBLIX atmosphere!

Cynthia at the Deli was extremely sweet and was so sweet to my family! 100/10 We will definitely be back, she helped us with any questions and made our day! 😁

This is one of the nicest Publix stores that I have visited in the Tampa area. Very polite employees willing to help and chat while you browse the store. Easy to navigate the deli area and the self checkout area is wide enough to keep shoppers flowing through without losing too much time. One of my favorites!

oh my gosh impeccable service let me just tell you this wonderful woman named tori (one of the deli workers) provided the fastest and best service anyone could ask for she wasn't impatient she wasn't being rude and best of all she mad my sub so delectable I didn't want to eat anything else that day cause I knew no food would come close to being as good as that sub it was so good it made me cry a little to this day I haven't had a better sub. so in conclusion, roses are red violets are blue no on makes subs better than you

I don’t usually write reviews, but I feel compelled to share an experience I had at the seafood department at Publix. I walked in simply to purchase a few items, and instead of being treated like any other paying customer, I was immediately met with an assumption that I’d be using food stamps. The employee didn’t ask politely or neutrally—there was a tone and body language that felt judgmental, like they had already decided something about me based on how I looked. I was shocked, embarrassed, and honestly, hurt. There’s absolutely nothing wrong with using EBT or food assistance—many people rely on it. But making assumptions about someone’s financial situation without cause is not only unprofessional, it’s disrespectful. I expected better from a store that prides itself on customer service. I hope Publix will address this issue seriously and make sure their staff are trained to treat all customers with dignity—regardless of appearance or perceived background.

I would like to start off that this is one of my favorite Publix to shop at in Tampa; and I normally have an enjoyable exprience but this morning (Sunday 11/02) I felt uncomfortable as there were a couple of male employees that was obviously talking about some of the customers... So unprofessional.

Staff is excellent! Reason for 4 star is flow of traffic through parking lot and pedestrian safety is VERY inconvenient