Publix Super Market at Shops at Southline

Just had the BEST trip to Publix! The staff was super friendly—shoutout to the wonderful lady at the deli (around 1:32 PM yesterday) who helped me. She gave me so much helpful info I didn’t even know! Also, a big thanks to the guy at checkout who told me to have a great day on my way out. Little things like that make Publix feel like home.

I shop at this Publix location weekly and consistently have a great experience. The customer service is always excellent, and the shelves are usually well-stocked whenever items are available. The store is clean, including the bathrooms, which are well-maintained most of the time. Checkout is also a breeze — the lines move quickly and efficiently. The only area I believe could use some improvement is the deli and hot food section. It’s always busy, and the process for ordering can feel a bit chaotic. Implementing a better system — such as a clear line with signage or a ticket number system — might help both customers and staff feel less overwhelmed. Despite that, this location continues to be my go-to, and I wholeheartedly recommend it to anyone in the area!

I love Publix. I especially go there for the salad bar. Where you build your own salad, but you could also have them to make your salad your way. The hot bar is nice also. The food is always fresh, and the associates are always ready to assist. The store is always very neat and clean.

**BUYER BEWARE -- DO NOT ORDER YOUR WEDDING CAKE FROM HERE!!** I was thrilled to learn that publix catering does wedding cakes and couldnt wait to have them bring my vision to life. I provided a picture of what I was looking for and minus some of the detailed writing on the cake the baker said she could absolutely match the picture. Top tier pink, middle plain white, bottom air brushed to match the photo. I placed the order, provided the deposit and was told the final payment would be collected closer to the wedding day. I did go in the store 2 weeks prior and spoke to a gentlemen at catering who again confirmed my order and told me I would be contacted 7 days prior for final payment. I was contacted 5 days before, made the payment and patiently waited for the big day to arrive. Imagine my horror when during the first dance with my husband I finally got to see that they cake that was being displayed to my guests looked more like a science project gone wrong than the cake of my dreams. The more I looked at it the more upset and embarrassed I became. I actually asked to have it removed immediately. I did call publix after the wedding and the best they could do was provide a partial refund. While I appreciate the gesture, there is nothing that can be done to remove the bad taste in my mouth from that experience. I will warn any and everyone to NOT order their wedding cakes from publix because there is just no telling what youre going to end up with. (Photos included, i'm sure I dont have to tell you which is which).

So clean! The raspberries seem fresher than at some other stores. Oranges good too. Helpful staff and customers. Pharmacy makes sure prescriptions filled when I need them, even explain uses and co pays to me. Thanks!!

Came in with my daughter to grab a few items. The service Beth provided at self checkout was very disappointing and the restrooms were the worst that I have ever seen at any Publix. I spoke with the manager on duty-Asim and he seemed very overwhelmed and not well equipped to run a store. Waiting on a response from the Store Manager.

Jordan was very sweet and made me feel comfortable to shop in Publix . She was working hard I needed something and she stopped what she was doing to help and talk to me 🥹💙 Rob also has great customer service skills . They both are really nice. I highly recommend shopping at this store

I have ordered food online for in-store pickup at least twice now where it has not been fulfilled properly because the deli/sandwich counter does not put aside the side items that you order when they make your sandwich/wrap. The app/online requires a 1-hour advance notice for potato wedges and some other sides. But then when I get there, they haven't put the item aside for my order. They just tell me to get in line to order your item which makes absolutely no sense, especially for items that require advance noticed. And I think it's just this store because I've never had this problem at other Publix locations, they always have my entire order together when I arrive. Please do something because it makes absolutely no sense that you require an advance notice but can't guarantee that my food will be there when I arrive to pick it up.