Publix Super Market at Southdale Shopping Center

The managers do a great job with their staff! It shows when I always see the employees assisting anyone that needs it. If something is missing from the shelf, they are always helpful. And when you see the managers on the floor helping as well, there is a lot to be said about them! It's refreshing! Thank you Southern Blvd Publix. Btw, I'm at this location at least 8xs a week!

This would have to be the worst Publix in the State of Florida. It feels dirty. The isles are super crowded and it feels like you're walking through a maze. But the worst part is the customer service. One quick example; i walk in the store to get some antibiotic ointmen for a child that had cut his finger. I caught the first employee i saw and asked him where to find the ointment. His response was, "you have to go to customer service." I understand that it's west palm beach but I know from experience that our publix employees are trained well and know how to treat customers no matter what city it is. It's been like this for years, so I can only figure they make so much money they don't need to change.

Deli department Manager is top notch when she is on scene. Unfortunately the online order thing is pretty bad. If I show up 10 minutes later than what the suggested time is, and they didn't even know they have that order, that's not acceptable. Food has always been top notch so i digress

Nice people but the worst Publix I’ve ever been in my 20 years living all over FL. More than half the pricing labels were out of place. The sandwich maker was super nice but it took him over 35 minutes to fix 3 subs. Not acceptable.

We live just down the street from the Publix at 828 Southern in West Palm Beach... we've shopped at Publix since we moved to the area over 30 years ago, spent thousands at the stores...and this is the first time I've written a complaint, until November 24 about my experience just a half hour before store closing. I have a number of items I buy that I recognize come up on "buy one get one" every few weeks. I thought the Gorton's fish had again come up again so I grabbed a couple packages. After checking my receipt I saw I didn't get the pricing so I walked back into the store and back to the freezer cases where I saw the big BOGO stickers for frozen shrimp placed on the shelves that had the fish fillets I wanted. Note The pictures below. While there were signs on the shrimp, they were also placed on the fish nowhere close to the shrimp. I want back up to the front of the store and captured the closing manager's attention and said I would be returning the fish because the signs misled me. She said curtly, "You just go over there and return them, we've had complaints already on that today." I've been shopping at that store for over 10 years probably 2 to 3 times a week. I didn't see any reason to be treated any way but with courtesy given the error was understandable on my part. First, if she knew there were signs misplaced It would have taken her all of about 90 seconds to remedy it. Secondly, she said the signs are right next to the shrimp, when there were no shrimp on the shelf that was signed. So she was placing the blame on the customer there. Thirdly, the customer isn't always right, but courtesy and an apology is never a bad first step. My wife has been doing most of her shopping at Aldi lately, just because the prices are so competitive there. I've had children that worked at Publix. I worked with Publix as a contractor for a number of years. I have estolled the virtues of Publix, including their focus on customer service, product quality, and store cleanliness. I have given nothing but five-star reviews of Publix stores on Google maps (until today), and many of my postings are featured on Google. Courtesy and customer service are the only things that will be keeping Publix as a market leader in an uber-competitive low margin industry. I sincerely hope they don't set customer service and courtesy aside. On another note I did receive my refund for the two packages of fish. I did not expect the price guarantee to apply since the signage did have the other item on it, but in the past when a similar error happened other managers have comped the items. I did expect a level of courtesy I did not experience. #publix #fail Previous review: This is the Publix closest to my home and it has pretty much everything we need in the grocery and pharmacy side, even though it's one of the smaller Publix. Bakery, produce, and meat department are all good. Prices at the pharmacy are better than any other place I found in the region.

Not good. Organized badly and no real flow. They put stands with product in the aisles which causes cart traffic jams. I was there early in New Year so maybe it's better routinely.

This Publix isn't your top high-end Publix but it has something most of them don't which is the amazing Cuban coffee bar. Try the stuffed potato balls. They're amazing!

This has been one of my more intersring reviews on Publix in comparison to others. Upon walking inside the doors of Publix what seemed like a smiling group of Publix associates were all just walking out of the store, including managers. I glanced behind me towards the parking lot and saw all of the associated, managers included, proceed to go and collect every shopping cart that was in the parking lot. I think it's great management to let your employees know that there isn't a job they would ask them to do if they themselves wouldn't do it. I took a few pictures of some department areas and wrote exstensive notes while shopping. Oh btw within 60 seconds of being inside the store we were greeted by a manager who asked if he could help us, we declined, and off I went to take pics and notes. Everything was great particularly the deli which looked very clean. The bathrooms unfortunately were not clean which is why this store didn't earn 5 star review. This is where things get interesting, a manager named Charles politely approached me, asked if he could help and then told me not to take any more photos of the store. I was slightly embarrassed as others could hear but that was it and the pics stopped. Then we started noticing Charles behind us, arms crossed, with a large frown on his face. After following us a few aisles I walked up to ask him why was he doing so. He responded by saying he was making sure I was no longer taking pics of the store. I explained to him that since he had already asked me not to that I had stopped. I then take my phone and notes out to let him know that I'm a very regular user of Google maps review and that I had earned a relatively high ranking within the local community. I then show him the notes I had taken so far which were filled with comoliments about the store. He seemed to cool down after understanding my motive for the pics but again asked that I stop taking any ubtil I get approval from corporate. I agreed shook his hand, paid for my items and left promising myself not to let this confrontation have an effect on my overall score. It didn't, this store was very clean and well-maintained, except for the bathrooms weren't clean. (I will post an update if Iearn more about this "photo" rule)