Publix Super Market at Toco Hills Shopping Center

I was in the Seafood Dept.and was having considerable difficulty deciding what would be best for my family and myself. I asked Joel for his opinion on some items. He was most helpful, informative, and cordial. Joel impressed me because he conveyed he cared about me as a customer and made me feel valued. I can tell he is such a great fit for this job, not only because of his knowledge base, but primarily his gift for connecting with customers. Joel really made my shopping experience a pleasure!

Poor customer service. I had an issue that I didn't notice until after I had returned home from shopping so I called customer service first and was instructed to come back and they could resolve it. Quite the contrary. Drove back to Publix only to be told they couldn't help. Useless. Wasted time, gas, and money. Well Publix has lost me as a customer. I'll utilize other Grocers from now on and will probably save $$ by doing so.

Love love, love the Publix at Taco Hills it’s so nice and clean and very friendly staff. I had a taste for some shrimp fried rice. I was able to find all the ingredients.

They have the CLEANEST store and the bathrooms always smell good! The employees are always friendly and Publix always has some great deals. The subs at their deli are amazing and of course their bakery always has the yummiest cakes and croissants. 10/10 in my books

Most of the cookies here are really good. It's usually a matter of taste preference. It is good that they change up their cookie menu each week. Though some will come back again, so no worries if you find one you love. The chocolate chip cookie is on the menu alot. They are a bit pricey though.

I have never ever been in a Publix and have had anyone be unkind or rude. A very large woman that works in the bakery was leaning over the cakes limiting visibility and my daughter was super excited to show me the birthday cake she wanted. She said Excuse Me to the woman and the woman angrily backed up and looked at her and made Some noises. I explained she was just excited and she went behind the counter and said NEVERMIND and then she and her coworkers started making fun of my daughter who happens to be. Special Meeds Adult. I will never shop in this store until she is fired and I will be going back to get her name. Shame on you Publix, who advocates for special needs. I'm disgusted with the woman's Behavior. It was also apparent we were intolerable because of the color of our Skin.

Publix chicken is by far the best fried chicken in town. Although the prices increase frequently, they remain reasonable. My favorite is the non-breaded hot wings, but they offer many options online for those looking for a ready and delicious meal in advance at Deli. 🍗🥗

Immaculate stored always well stocked. Their staff is exemplary!!

Clean, super friendly staff, cheap prices. Parking stinks but that's not on them it's on their clientele.

This Publix is in the Toco Hills Shopping Plaza. Very convenient for my stop and grab a few things I need. Staff is pleasant and helpful. It's a warm friendly place to do your grocery shopping. The other day there were 2 sad cucumbers in the bin and I asked the gentleman in produce if he had more in the back. They did. I shopped around a bit and he was kind enough to fill the bin with fresh cukes. This store ranks as one of my favorites.

Came here looking for ingredients to make my buffalo chicken dip my friends always look forward to. Even though I had the chicken at home, I was surprised at how quickly the cost of everything increased. There were also less options since it was apparent that certain items had not been restocked. Staff were friendly nonetheless so I would come again in the future.

I love shopping at Publix and this isn't my usual store. During this visit I was only picking up my birthday perk- a bar cake. I was told I can't redeem my birthday perk for the bar cake I picked and I should get the carrot cake one however that is not a requirement on the coupon. For a little context I usually spend about $200 a month at Publix in groceries and gift cards and for all my grocery needs, that being said I was made to feel like I was trying to get something I shouldn't ask for. I left politely without arguing with the staff and redeemed it at my local Publix on N Arcadia in Decatur and it was a breeze to get the same bar cake. When a patron is offered perks like these for special occasions the staff must be trained and made aware of these club Publix perks and what they entail so people don't have to feel awkward to redeem perks annually or have to go out of their way to walk into a public that has more trained staff. I hope no other patron is treated the same in future. The store however was neat and fully stocked, and has convenient access with ample of parking in the plaza.

This place is always good, but if I bring a bunch of balloons up that are wound up in the package type where the string lines all the way to the base of the balloon, don't unwind them when you scan them. That's not policy. There's no point in doing that Other than to make my car a disaster that I can't see out of the back window SMH

This location has been here for ions & while in the area I decided to pick up a few items. Same clean store, friendly employees & updated departments - Pharmacy, Catering, Floral & Healthy/Organic departments. Maneuvering around the parking lot is still a little tight as the store is part of a strip mall setting. Kudos to the dedicated employee strolling around picking up carts.

The pharmacy needs to speed up processing times for prescriptions. Waiting 6 hours to get one filled is unacceptable.

This is only the third Publix I've been to in my life, so I don't have a lot to compare it to. However, all of the Publix stores I've been in have been clean, well-stocked, and have a good variety of appealing food items. I stopped in here the other day to get cash back and a snack. The workers were nice and helpful. I also got to try cannolis for the first time. The ones from the bakery were very good. They definitely lived up to my expectations. I would stop into this location again if I'm in the area.

Compared to the other big stores, like Kroger, Target grocery, and such, Publix is hands-down, the winner. Although a tad more expensive on many items, theclean stores, wide isles, friendly service, easy checkout, make shopping a pleasure!

I like the store, but the new management at the pharmacy leaves one feeling chilly. So far I've been there about four times and the two women who work there have all the warmth of an undefrosted freezer. Made me completely uncomfortable and a feeling of; what did I do? They just seemed completely out of touch with people skills, annoyed and put out. I understand that these are busy people and overwhelmed. But to completely be shut off to your customers? Get some help or change jobs. Overpriced anyway. I've looked around. Not worth the it.

Fantastic store. Upgrades have been made throughout the store. The aisles are easily maneuverable and spacious. Shelves were filled with merchandise. Since it was Super Bowl shopping rush, the tailgate items were plentiful. The four star rating is due to the chicken wings not properly cleaned and feathers were heavily visible on many pieces. Checkout was without hesitation. Enjoyed shopping this Publix location. Love this location!

Seeing them clean lettuces in the floral area sink and putting them on the shelf isn't a good look

This Publix is not very good. The pharmacy doesn't have medicine ready on time. There exists a discrepancy between the Publix App and the in store reality. The Lotto machine was also down.

The reason I stopped shopping at the Publix at Ansley Mall years ago was the fact that they couldn't keep their shelves stocked and didn't give a hoot. When you go into a store and week after month the same items are out of stock or at least several of the items that you buy regularly are out of stock then you stop going to that store. Right? Because you are going to wind up having to go to another store anyway so why bother with the store that regularly has stuff missing from its shelves. Now, in defense of Toco Hill Publix, their selection of products in almost every category, is way better than that of Toco Hill Kroger - although given how limited that Kroger is - I am not sure that is saying much. However, once you find a product you like at this Publix, I can guarandamntee you that it will be discontinued. That is money in the bank. Doesn't matter what category the item is in, it will disappear and when you plead - and I mean that literally - for them to bring it back, they will first look at you like you've lost your mind. Then the people at the service desk will tell you they will talk to some manager or another, which I doubt. And, if they can bring it back it, they won't call you about it - ever - but it will show back up on the shelves. Well, don't hold your breath. Like the Toco Hill Kroger, it is because of this store that I do most of my grocery shopping at Trader Joes and buy my paper goods and cleaning supplies at Target. Customer service here really could care less about customer service. Their motto should be changed to - Publix, where shopping is at our convenience, not yours.

This location has been my neighborhood Publix for at least 20 years. I always had enjoyed shopping here. I didn't mind spending a little more for a clean store and good customer service. Things have changed for the worse. Common everyday items are priced significantly higher than other stores in the area. Some items are now priced higher than you would find at a convenience store like QT. Shelves are often missing regular everyday things, like French's mustard or Gatorade. Since the pandemic has been over for a while now, I was hoping this location would bounce back but it has not. If there is a Buy One Get One Free on an item, it is often not re-stocked very quickly or until the sale ends. Good luck asking an employee for help. It seems that common courtesy is no longer a priority at this Publix. After several negative experiences, I've decided my life would be less complicated if I moved on from this store.

Service is bad around lunch time at 2:00 no one wants to work spent 30 min waiting on someone to make a sandwich

I am a huge fan of Publix supermarkets. I find their produce to be fresh and their variety to be awesome. One of my favorite things about Publix is the customer service. Unfortunately, this particular location is lacking in customer service. Some people working the aisles are helpful. However, the actual customer service desk and occasionally people stocking are not helpful. I have never experienced a Publix where if I was looking for a particular item they didn't walk me right to it. This has never happened at this location. Multiple visits. Same experience.

Feel disrespected by meat department guy was ignored for 10 mins even after saying excuse me and going to customer service he still ignored me this was very disrespectful and never had this type of service at abt Publix ever

This Publix is our new neighborhood Publix and it is refreshing to have this Publix within walking distance. Publix has a great reputation through the Southeast as being a great supermarket; there have been a couple I have frequented since being back in Atlanta that were not. This store is spacious, clean, is always stocked, has great employees, and plenty of check out lines available whenever I have gone. It is a pleasure to frequent this supermarket!

I love Publix! Basically I could write a five star review and apply it towards all of the stores I've been to since they all are pretty pleasing. The one in particular is newer, more strongly lit, and more spacious, more so than the one on North Decatur and Clairmont. It's funny since Kroger is right around the corner, but I always pick this Publix over the depressing Kroger. I recently signed up for Publix's digital coupons, and it's so very high-tech and magical. On their website, you just check the ones you want to use and then at the register, you punch in your phone number and then the coupons are applied to the relevant purchases. A cinch! When I visited recently, the employees seemed even friendlier than usual. You rock, Publix!

Every person I have worked with at this bakery has been rude and inattentive. First - they told us they could make an image edible to be the decoration. When we went in, the next person said it already had to be printed in an edible format and suggested we go to another bakery to get it made (spoiler alert: if I have the time to go elsewhere for that I'm just going to get the whole cake from them). So we chose an alternative design from their catalog (absolutely nothing custom) and the final product looks terrible.

Nothing beats seeing a manager walking the floor! It's hard to go back to a Kroger after visiting Publix, no matter how convenient. There was an employee available to help find things when needed and check out customer service was great. Will be returning!

This store is ever stocked. The bakery is awful. They are usually out of stock on so many items.

Great service. We were in there last night waiting on some fresh chicken tenders after a long day. They said 15 mins, turned out to be 25 mins. But they were extremely apologetic and kind.

Outstanding customer service. This young lady was so helpful and very kind. I'm wowed unbelievable the world needs more people like her. I think her name was marlissa , 3:40 pm I came in the wrong store but she still honored my concern. I sincerely appreciate it. I'm traveling new in the area. Very impressed!!

This Publix is clean and bright. The lunch crowd is always there hitting the deli, the hot bar, the salad bar, or the kosher deli. This Publix markets well to the local Jewish community with a large selection of kosher items and features a true registered kosher deli, the only one in the chain, which is run by a Rabbi. That's cool!

This store is poorly managed. Not only are the prices incorrect every time I go to the check out. The management is not concerned enough to talk to a customer at the counter. The only choice to walk and NOT come back! Cashiers act like children and the concern for the customer is NON-Existent!

This is in regards to their deli at this location. I have been going to this deli for lunch 2-3 per week and have felt with the lack of caring for the customer and general attitude the deli staff as if I'm bothering them. But today literally has made me decide never to shop or even go into the store ever again. When a clerk sits less then 10ft away from you behind the counter with 3 people in line Jan's just continues to price shelf items for 10 minutes all the while looking at you waiting several times then when he gets bored with that comes over to the counter and states "what can I get you". It really says a lot about how important the customer is NOT in this deli. I'd rather get in my car and drive to the other end of the plaza to Kroger. At least they fake caring for the customer

I cannot say enough great things about this Publix! I recently moved a bit further away and still choose to drive out of the way to continue to shop here. It is always very clean, everyone who works there is so friendly you feel like they are family. There is ample parking and the plaza itself is being updated with new restaurants and shops every month. Highly recommend!

I love this Publix! They always have the best employees making sandwiches. Their deli is always stocked with the best cheeses and meats. I totally recommend the Chipotle and Smoked Gouda cheeses and the Sriracha Mayo! The employees are helpful and friendly when looking for groceries. My only dislike is the parking, because the complex is extremely busy and sometimes you can't find parking anywhere near the store.

So this is one of my favorite places to go grocery shopping. This location is well lit, well organized, and very clean. The produce is always fresh, and I'm always confident I get what I'm paying for. I'm not that enthused on the price quality of their meat department. Being a meat and potatoes Midwesterner that I am, I always am a sucker for a big chunk of cheap meat, be it beef, chicken or pork. They get a bonus star though, for carrying Kosher beef and chicken for our Jewish friends! However, this location's meat department is better in comparison than their fish merchandise. Every time I walk past the fish counter, it smells like a big ol fish party for two. (Which is a big indicator that the fish isn't exactly fresh). The customer service is good, the wait in the lines isn't that bad, my word of advice, hold your nose when you walk past the fish counter!

I worked with Robert and the Publix Event Planning Team at the Toco Hills location to taste and purchase my wedding cake. Highly recommend!! The process was quick and easy and we saved so much money by ordering a sheet cake plus a 3-layer cake instead of going through a more "high-end" bakery. I thought the cake was delicious! My sister-in-law also got her wedding cake through Publix and raved about it as well. Seriously, think about it! The best part is that we're just skipping the whole gross "wedding cake in the freezer" tradition. I'll just order a new one on our anniversary!

I love this Kosher Publix. Did you know that you can order what you want from Publix and they have curbside pick up? I have yet to use it, but I am sure I will soon. I ordered a cake for my daughter's birthday. You cannot go wrong with Publix cake. It is always fresh and delicious. The store was clean, the staff was kind, and they did not argue with me when I presented an "odd" coupon from a manufacturer. They even helped me out of the store even though I did not need help. It was dark out and i had my daughter. I gentleman working said he felt more comfortable assisting me out. What a nice guy!

What can I say about my Publix that no one else has already said? This is truly a place where shopping is a pleasure. I've been shopping here for almost 2 years and never had a bad experience. The deli & bakery are fast and friendly, the produce section is well-stocked, and the employees are fantastic. I also love that they have a self-checkout line, for those days when I'm buying fried chicken, Doritos, and ice cream at the same time and don't want to do the checkout of shame. I did once pick up the kosher fried chicken instead of the regular fried chicken and was somewhat disappointed because it doesn't have that signature crust, but I have only myself to blame for that one. It was both clearly labeled and next to the separate (quite extensive) kosher part of the deli. I once walked into this Publix with a piece of paper with a few characters in Mandarin Chinese (which I do NOT speak) to get a birthday cake, and walked out with my personalized cake less than 30 minutes later. They truly are amazing.

Love this place. Such friendly and helpful employees. I ordered two cakes from the bakery this weekend for my daughter's birthday and they came out great. The bakery employee helped me select cakes that the kids would love, and they did love the cakes!

What a great grocery store! I wish we had these where I live. They really pride themselves on service, from walking you out to your car (and loading it up -- and they aren't allowed to take tips) to offering free cookies for young ones at the bakery. Their deli items (such as prepared salads and friend chicken) and especially their made-to-order SUB SANDWICHES are bar none, and the aisles are clean, wide, and well-organized. Publix is nothing special, and with the exception of the aforementioned sandwiches, there is nothing there that you won't see at another standard grocery chain. But the service really makes them stand out, and it makes the sometimes tiring task of grocery shopping a more pleasant experience.

I really like this Publix. I can always find exactly what I need here, and they have excellent customer service. I really like getting my fresh seafood from this publix. Michael who works at the seafood counter is always so friendly and personable as he helps me find exactly what i'm looking for, so go see him!

I rarely visit this Publix but I was in the area, needed milk and decided to stop on in. The first thing that caught my eye was the really fantastic looking hot bar, which seemed to have more items than most of the other Publix locations. They've really made the old and tired Deli of grocery store's past a serious contender to go have a meal. Formerly a higher priced grocery store, Publix now seems to have really great sales in the buy one get one variety, and I never have customer service issues. This shopping area can be a bit busy/crowded due to lots of restaurants here, but there's always parking available and it never takes too long to exit.

I love this Publix! The bakery and deli are both fantastic, and are the primary reasons why I love to shop here! The store is a good size, and never feels too crowded, although there are lots of people in there at certain times. The service is great, and I love being greeted whenever I run into an employee. My only complaints about this store have to do with the parking lot. Sometimes it can be very difficult to find a space, and it's necessary to park quite a ways from the entrance. Also, there is only one place to return your buggy outside which is incredibly inconvenient. There really needs to be at least 2 return areas. If you're parked towards the outer boundaries of the parking lot, getting your buggy put up can be a real hassle, as well as dangerous. I usually just end up taking mine back inside. This is my favorite grocery store in the Emory area. The Publix at N. Decatur and Clairmont isn't as good, and the Toco Hills Kroger, like most Krogers, is just plain awful, and can't even compare to Publix. Go here if you're in the Emory area for your grocery shopping needs.

This review is for Publix Curbside! The best service EVARRR! I ordered their service for the first time on Oct. 12. The first use of Curbside is free. It's amazing, it took me literally 15 minutes including drive time to get my groceries today. I got there just at the beginning of my time slot, rolled up to the door and the guy was coming out just as I got outta the car because I wanted to see their set up. He was SUPER nice and showed me how they do it. They basically have a fridge and a freezer and bays for carts that are marked with numbers. They number your order and send a special employee to pull it. If they are out of something, they will substitute (if you allow it on the order). In my case, I didn't allow subs but they pulled them anyway and he said they'd put back what I didn't want with no problem. Ended up subbing in a few things they were out of (no big deal) with store brand or other name brand - lunch meat, raw potatoes, and dish soap. He just went down the list with me and told me my options. One of the sale items they were out of, but he gave me the larger size at the sale price, which is even BETTER. I swiped my card just inside the door and was done. He brought it all out and loaded my car for me AND GAVE ME A COUPON!! 5$ off the next 50$ or more order - which covers more than half of the curbside fee of 8$!!! My apples look great, as do my peppers. Not bruised up or banged about. Other produce looks good too, even the Boston lettuce, which is notoriously hard to choose if you aren't familiar with it. All of my meats are individually bagged in the clear plastic so they won't leak. All the food was bagged EXACTLY how I would bag it myself - frozen with frozen, cold with cold, dairy with dairy, etc. Couple caveats - The site for ordering is not as easy to sort through as I would like but I still got my order placed pretty quickly (I fooled around with it for almost an hour). It also has the option to make multiple lists and save them so I will probably be putting my recipes in there so I can just mass-add the whole recipe to my cart. Being able to run around the house double-checking is also really great. You need a four-hour lead time BUT if you place the order and realize you forgot something, there is actually a counter sort of thing to let you know how long you have until you can't change the order and changing is a snap. Place your order for pick up the next day and you've got lots of time to make changes. I think if you go to pick up and step inside and explain you want to take a couple things off, they will be perfectly fine doing that too! You also don't have to put ANY personal info into the ordering site other than name, address, phone number, and creating a username/pass. No credit card or anything at all like that. Publix doesn't carry a couple of my favorite things (carrots with the greens on them, Chicken & Broccolli Pasta Roni) BUT the kosher Kroger is literally on the other end of the shopping center so you could pop in there to grab them before picking up from Publix... kind of defeats the purpose but popping into Kroger for two things is STILL going to be faster than doing a full-on shopping trip. Placed another order yesterday (Nov. 17) and got a phone call this morning from them stating they were out of a few items on my order. They offered me some substitutions (I accepted!) and also inquired if I needed to add anything. I actually did and gave them the names of the items I needed as well as descriptions of what they look like (just in case).

I usually like grocery stores a lot, but I LOVE PUBLIX. Their BOGOs are the bestest. The first time I went to a Publix (not this one), my ex told me that you didn't have to get 2 items if it's on sale as BOGO free. I thought he was delusional, and grabbed 2 items anyway. He of course had the last laugh... The employees here are also always so friendly, and I find that to be true at any and all Publixes I've been to. The produce is always beautiful, and it's refreshing to see them do prep-work in the middle of the grocery section! Also, the deli is always fabulous (I like having a piece of meat or cheese to nom on while I wait). Sometimes the prices are a bit higher than the other store around the corner, but it is almost worth it for the experience. Also the BOGO items are sometimes ridiculously cheap--actually half off and not half off some inflated price.

This is a good Publix, I suppose. WIth so many grocery stores in the area, you really get spoiled and tend not to get super-excited about them anymore. It's large, it's clean, it carries a good variety of foods and the staff are friendly. Since this Publix is in the middle of a heavily Jewish area, it has a well-stocked kosher foods section (I had no idea cookies or pasta needed to be kosher too, but apparently they do), and even a kosher sticker for the freshly made baked goods that meet the standards. Other than that, one quality, this Publix is just like many other Publixes. No better, no worse. I'll stop there if it's on my way to pick up a few necessities.

Great store. Clean. Neatly stocked. Consistent crew and service. I'm shopping for several things at this store: my and my son's groceries; office stuff and snacks; and gifts and snacks for meetings. I can really cover a lot of ground here. Nothing fancy but it gets the job done. Tonight I picked up gift cards for the office and veggies for dinner and snacks for my son. Quick, easy and quick. Earlier I made other errands at Toco but the 5pm run was just Publix. It's nice that there are other stores nearby too. The parking can be crowded and traffic can be a little busy but I live close and my route doesn't take long. Somehow the Publix seems to work faster than the Kroger at the other side of Toco.

Today we had to put our 14 year old dog, Max, to sleep for health issues. Yesterday we wanted to do something nice for him, and my husband Andy went to Publix (Toco Hills Plaza, Decatur Georgia, Store #00773) in an attempt to find a steak or beef bone for him to enjoy for his last night. Andy was a wreck emotionally and had a tough time picking the right bone for our dog. An employee in the meats section, Jon, assisted Andy wonderfully. His assistance immensely touched and helped Andy as he was going through this difficult time. We believe that Jon went out of his way to help Andy and wanted to share our experience and our gratitude of the customer service at this Publix. Thank you very much Jon and thank you to the rest of the Publix staff, who have always treated us with respect and professionalism every time we shop there.

It's funny, I actually came to this area to go to Kroger but ended up finding Publix first. Just like all of the other Publix restaurants bright, wide aisles and prices that aren't as good as Kroger's. If only Publix would have more discounts, lower prices, etc I'd choose them more over Kroger. Since this location is close to Kroger you can check the prices before you go and pick items at Kroger or at Publix.

I like this Publix. It offers a large selection and pretty good options for both Bakery and to-go foods. My one big issue with this place is the couple of employees that come across very prejudice. Was waiting in line for self check out and the employee spoke to the gentleman in front of me for a few minutes. She then went to speak to the older woman checking out. When it was my turn, she looked at me and went back to her post. It's a shame that in this area, that seems to be a constant. Every demographic supports this store. Not just one. Be friendly to everyone and "shopping will truly be a pleasure".

I tried the shop on-line, curbside feature of this store today. It was an awesome experience! It took me about an hour yesterday to set up my first shopping cart and in all reality it was because I had a ton to purchase. I think that the first "trip" will be the longest one, they store that list for you in your account too - so if you need to grab all the essentials again- then it is ONE CLICK shopping. Nice. I scheduled my pick-up for today at 11:00 am. Scheduled! And it took less than 6 minutes! I drove up - pushed a little button and viola! a customer service agent was out to greet me. He asked my name, came back with the receipt in hand with my whole order. I was good to go. Now I do love the experience of grocery shopping. I do love walking through the aisles and comparing deals. But with a busy lifestyle of juggling my own business, a young child, home, husband . . . you get it - sometimes I just don't have the luxury of time to go to the store every week and shop for an hour and fight traffic to get back home. Sometimes, with little one in tow - it is nice to just have someone bring it on out to you. These guys have hit the mark with this.

Always purchase Birthday cakes here and sadly got terribly rude service today :(. Oh well I will still be back.

If you need fixings for a picnic at Lullwater Park or a quick stop for a bathroom break after a long afternoon at the park, this Publix is your place. It's right around the corner from Lullwater, and it's impeccably clean -from the well-stocked shelves to the easy accessible bathroom. Plus, if you're just picnicking for two, they have lots of their baked goods in single serving sized containers. At $2.49 for a giant slice of delicious key lime pie (seriously, Publix makes the best key lime pie I've ever had), the prices are quite reasonable. And, if you're just stopping in to use the bathrooms and don't want to buy anything, they're right up front by the floral section, so no awkward scooting by the register without having to buy anything. From baked good and bathrooms, this Publix is a winner!