Najla B.
Yelp
I placed a takeout order of my usual meal, which always comes with rice and beans in separate containers and a generous portion. When I checked the bag before leaving, I noticed that the rice and beans were combined in one small container and looked like barely half of what I normally receive. I politely asked the woman at the counter about it, and she told me "that's how it normally comes." Her tone made it clear she didn't care to even check and walked off ( not even offering if I wanted to pay for more rice )
When I got home and opened it up, it was obvious the portion was ridiculously small -- mashed into the container . I called the restaurant to speak with a manager hoping maybe they could make it right , but it was the same woman I spoke with earlier ... and apparently also the owner's daughter, Barbara.
Instead of listening or trying to make it right, she argued with me for over seven minutes -- raising her voice, talking over me, and repeating that she's "the owner's daughter" as if that justified her attitude. You'd think being the owner's daughter would mean showing more care for the business, but instead it felt like she was using it as a shield to be rude and justify her answers
She said they "have plenty of rice and beans in the kitchen" -- so why not just fix the issue instead of yelling at a loyal customer?
Really disappointing, especially from someone representing her family's restaurant.
It's also odd she felt the need to tell me her father owns the business ... she repeated it almost as if that made her right but , I was shocked that she could have such close ties as her dad owning the spot shouldn't she be the best employee there ...
If you're reading this, please train Barbara on basic customer service --
If anyone should be setting an example and making things right, it's the owner's daughter --
Barbara took away one of our favorite places to eat !