Dominque Gaston
Google
This was my first time visiting Pupusas Lovers, and I came based on the great reviews and vegan options. The food looked amazing, and I was genuinely excited to try it after a 3-hour flight. I arrived right around 9 a.m. when they opened.
There were two gentlemen already seated, and a woman was working in the back. When she finally came to the front, she walked right past me and took their order without so much as a greeting. Once she was done, she returned to the front, looked at me, but still said nothing. I greeted her and mentioned I’d be dining in—but it was clear there was a language barrier. That’s okay—I had Google Translate ready and speak a little Spanish, so I was willing to work with that.
Unfortunately, the issue wasn’t just about language. I waited 30 minutes as she prepared their food without acknowledging me again. Then another customer walked in, greeted in Spanish, and was served *immediately*—before me. At that point, it became obvious: I wasn’t welcome here. I hadn’t received water or any attempt at service.
Feeling completely ignored and disrespected, I left. I brought my business to another restaurant that was far more welcoming. Looking back at other negative reviews, I noticed similar concerns about customer service and I now understand why.
I don’t take lightly what feels like discrimination, and while I could offer recommendations, it feels pointless when basic hospitality isn’t even extended. When you know, you know.