Steven Lozado
Google
So, I’ve been grappling with this review for the last 10 minutes, and I just decided that this is the absolute way to go because someone needs to know
This review has nothing negative to say about the food. My Pupusas were hot, delicious and tasty per usual.
Customer service, however a complete sour taste in my mouth
I’ve been going to this chain of Pupusas for the last 15 years. My favorite was the college Park location because The staff was so friendly. I cannot say the same about this one. This is my fourth time coming to this location and out of the four times I have come three times I have received the same negative customer service. Now to give a slight background, I am a Latino, with plenty of melanin and braids; every time I come in here I am looked at by the staff (waitresses) in a wierd manner or not attended to at all (until I open my mouth n speak Spanish). It always starts off with the awkward situation of whether they should speak English or Spanish to me. Sure. Fine we’ll chalk it up to the basic ignorance of not knowing that Latinos come I all different shaped colors and sizes .
But I cannot seem to fathom for the life of me, the feeling of being ignored by the staff Most of the times that I have come to this particular location!
No, I for sure don’t think that I look like a clown nor have three heads on my shoulders to be looked at differently. When you know, you know. And those who don’t know haven’t really experienced it.
Folks That didn’t look like me were attended to.
I was to sit there and wait (when I finally was attended to it was basically “what do you want”)
Not even a friendly gesture of how was the food was offered, nothing. Ok, So I continued with my delicious plate. Once I finished, it took a waitress, Which was not my waitress, a moment to come ask me if I would like my plates taken away. I abruptly said yes please send me my tab.
Overall, I will not come to this location again. I have given numerous chances to this location and I have not been treated a fair customer service that I would say fellow customers that did not look like Me were treated to.
It’s a shame that the college park location closed down. Those folks were amazing.
But, as of now, I am seriously questioning, (arguably the best Pupusas in town) if prejudice and judgmental ignorance that I endured, are worth it. Once was a mistake, the second time you start questioning. The third time you have to say come on now….
Management I beg of you to please do better **Insert sad emoji**