Sam W.
Yelp
Okay, first of all I wanna say that I USED to love this place and tell people about it when they came to visit from outside town, and the food is still pretty good. That being said, the service here has gone down hill fast. I'll give you a rundown of my last two visits (just one wouldn't be very fair, bad expiriences happen anywhere). First visit, I showed up, no one else was in the drive through, I waited at the first window for 10+ minutes before anyone even bothered to open the window to take my order. After that, I drove around to pick up my food, and the lady at the second window stepped out, walked to her vehicle and smoked a cigarette before returning and finally handing me my order. 20+ minutes with no line.
Second most recent visit, I had a much larger order and called it in. We paid and got our food and pulled aside to heck the food. Sure enough, we were missing a burger, so we pulled back in line. After 5 minutes or so, someone opened the window and we handed her the receipt and explained that we were missing a burger. She said "no, it's there". "uh, no.. it's not" we said. She snatched the receipt out of my cousin's hand like we just committed a crime or something, and then we watched her turn around, notice that said burger was actually right in front of her face, and proceed to attend to other things for another 5 minutes before she handed us the burger, which was cold at this point and obviously been sitting. Probably not coming back. It's a shame, because I used to love this place. Hopefully they get rid of these trash employees and make the place decent again