Sherman L.
Yelp
Came here after an awesome day of fun with friends. We got together for Christmas Eve to do some escape rooms together and majority of us stuck together to end the night with boba. In all honesty, our first choice was not Purple Kow but the spot we usually frequent, was closed early for Christmas Eve and understandably so. I appreciate all the spots that even open on Christmas Eve. Anyway, we went over to Purple Kow because some members of our group were not full from dinner and because I knew they had a pretty good indoor seating to just hang with friends. Upon going to the register, the male cashier was super friendly. He talked very casually which I appreciated. He made small talk with me because he noticed my One Piece clothing and asked if I'm caught up with it and told me how he gave up after about 200 episodes LOL. Understandable but bro, if you're reading this, get back on it! Anyway, his customer service was top notch. I even heard him answering questions about drinks before we were ready to order.
Our group got 2 orders of their popcorn chicken nuggets and mozzarella sticks. The food was fire but I would ask for light spice and seasoning on the chicken because it was a bit salty. They're very big pieces so don't expect your typical bite size popcorn chicken. I got their roasted milk tea upsize ($1.05 more) with boba and it came with a GENEROUS amount of boba.
Now the reason for my review is to spread how awesome the workers were. They're the sweetest people ever - right after my milk tea. One of us ordered our drink and forgot to ask for boba. We asked if we can just get a side of boba to add into the drink but they weren't able to. They could've just left it at that but I overheard the lady making the drinks (they were speaking in Cantonese and my poor Cantonese skills were adequate in eavesdropping ) was asking the guy if we really wanted the boba. They must've overheard us teasing our friend saying "how could you forget boba?! That's why we came here!" The guy suddenly offered to make us a new drink with boba if we tossed out ours. Perhaps it's some policy but we weren't sure why the need to toss out the drink so we said no it's okay because we didn't want to waste a perfectly, good, boba-less drink. Okay, I guess it's not perfect if no boba. Anyway, I whipped out my Cantonese eavesdropping skills once again and heard the lady ask the guy something along the lines of "oh, they feel bad about taking it?" Few minutes later, the guy came to our table with a new, NOW PERFECT, drink with boba and said Merry Christmas. How freaking awesome is that?! I ordered a drink to go for my sister and left a $5 tip (I wanted to tip more but didn't have any other bills) and the guy said "oh let's not play this game." I replied "oh, we're playing and we're going to win." On our way out, the friend that got a new drink was planning to tip a $10 and run out of there but before we could do so, the guy asked us if he could offer us some stickers. Like what?! Above and beyond customer service. We were already gonna come back because the drinks and food were fire but now we DEFINITELY will put purple Kow up on our list next time we want boba because that was just an awesome experience.
Thank you Purple Kow team!