Fernando R.
Yelp
We've dined at PY Steakhouse several times over the years and have always considered it a special place for memorable evenings. Naturally, when it came time to celebrate our 24th wedding anniversary, we didn't hesitate to make a reservation here. Unfortunately, what was supposed to be a special and joyful evening turned into a frustrating and disappointing experience that left us feeling incredibly let down.
We arrived on time for our 6:30 PM reservation and were promptly seated. The evening started on the right foot--our server was friendly, the atmosphere was elegant as always, and our appetizer came out quickly and was enjoyable. We were optimistic and excited to celebrate.
However, everything went downhill after the appetizer. We waited well over an hour--nearly 70 minutes--without receiving our entrées, with no communication or updates from our server or any staff. During that time, our drinks were never refilled, and no one came to check on us or offer so much as a glass of water. For a fine-dining restaurant that prides itself on attentive service, this was completely unacceptable.
When the entrées finally arrived, the disappointment deepened. I ordered the chicken, which came out visibly overcooked on the outside yet still bloody in the center. Not only was this off-putting, it was unsafe. My husband ordered the braised short rib, which has been a favorite of his in the past, but what arrived was dry, bland, and tough--completely lacking in flavor or texture. It was as if the dish had been sitting too long and had lost any of the rich, slow-cooked quality it's supposed to have.
We expected some acknowledgment or response from the staff, but no one asked how our food was, no manager came by, and not a single attempt was made to apologize or make things right. At no point did anyone seem aware--or care--that this was an anniversary dinner or that we were clearly dissatisfied.
What makes this all the more disappointing is that PY is not a cheap restaurant. The pricing reflects what should be a premium experience--high-quality food, attentive service, and professionalism. On this visit, we received none of that. The service was inattentive, the wait time was unreasonable, and the food quality was shockingly poor. The value just did not match the price.
We left feeling not just disappointed, but actually hurt. We had chosen PY Steakhouse because we trusted it to help us create another beautiful memory. Instead, we spent our anniversary waiting, ignored, and served undercooked and poorly prepared meals.
We've had positive experiences here in the past, and we truly hope this was an anomaly. But it's hard to ignore how completely the ball was dropped on what should have been a wonderful evening. It takes a lot for us to leave a one-star review, but this experience unfortunately earned it.