Will C.
Yelp
SO DISAPPOINTED,,,, so we went to Q1227 tonight and it was terrible . Food preparation was horrible , service was absolutely brutal and the restaurant manager ( a tall African American Woman ) was unprofessional it was sad .
Party of 6 , food took over an hour and a half to come out , when it did steaks over cooked ,,ordered Med Rare and both came out well done . Fried Chicken was cold and the mashed potatoes were cold and looked old . They re-cooked the steaks and chicken and EVERYTHING came out at different times , the server that took our food back was rude and made a comment under his breath .
So after all of this the manager came out and said for our inconvenience and HORRIBLE experience she would have offered us complimentary desert " IF WE WOULD HAVE ORDERED " them !!! That was told to us after we didn't order , then she told us she would wave the mandatory gratuity,,, wait WHAT ? She said that is their policy , I responded our server was actually good why would you punish her because the Chef didn't cook the steaks correct and sent out cold food ? Then her response was " Well then WHAT DO YOU want " ,, ? My response was really ? We didn't ask for anything ,,but being you are supposed to be a top Resturant I shouldn't have to ask , our entire dinner experience was ruined !!!! NEVER again , the service and food has definitely taken a MAJOR dive over the past year , unfortunately after this experience I will NEVER return and I will definitely not be referring ANYONE to them ever again . It's just to bad I can't give 0 stars !