Pamela F.
Yelp
FOOD OUTSTANDING SERVICE POOR
Love or reallllllly trying to love this new beautiful restaurant - built with a passion for stylish hip design and fabulous, delicious soulful food.
But, #1 is customer service= NEED management on duty - you are new!
Sun 12:30 had reservations - no one at the door to greet or welcome us. Waited a bit and finally walked to the end of the bar and spoke with the gal bartender. She pointed to the last table open - a high top at the front of the restaurant. There was not a "reservation sign" on the table, but since it was the only table open, we gladly jumped to sit there and were happy we got a seat- because all the tables were filled.
Whoa, the bartender also server??? disaster..heard someone quit,,,,this IS UNACCEPTABLE - she just could not do IT ALL. Where was the management?
She did her best, but felt, as she was new....we wanted more dedicated service- explanation of the menu - drink suggestions ----SELL ME! SEDUCE ME WITH THE FOOD.... she JUST could not do it. I felt so bad - management put her in a situation to fail! Where is the manager talking to the tables---helping, selling- being a runner, busboy, greeter? Nada.... except for a beautiful lovely blonde gal who said she did not work there but was "helping" out. An angel- so welcoming - thoughtful, professional- SHE SHOULD OF BEEN THE MANAGER.
(Subsequently, I found out she is a bartender upstairs)
Hire her!!!!!!!!!!! She IS MANAGEMENT MATERIAL PERIOD. Loved her!
Finished our drinks and food (could have eaten more!!), and were curious about upstairs- and WHOA, WOW so fantastic! Breathtaking views, great service, fun cocktails, great music, But it is not the same restaurant...no matter---hope to come back and sample their food. LOVE the sunset shooters they provided...so cool! Just a fun hip vibe----with service!
There is a lot of new energy in downtown Oceanside - yet many closed businesses as well, however, happy to see many new businesses, shops, pubs, hotels, and restaurants popping up and it is exciting to see our town be a destination...we have struggled too long.
Q & A you have a gold mine - hear these comments, because I want you to succeed - one customer is too many to lose--do better and they will come!
Pamela Force