Qatar Airways

My first time flying Qatar and I have to say overall it was not a bad experience but improvement is needed. Here is why! Arriving at the airport earlier than schedule with the hope of checking in at about 2pm for a 9pm flight, I met Virgin Atlantic staff using one of their desks and they advised that Qatar’s check in starts at 5pm. I was bummed however I met an airport staff who told me that Qatar actually starts check in early and advised me to wait a little. I went off to do what I needed to and by the time I got back I noticed a man putting the line dividers at their check in area and thought she may be right after all, because it wasn’t yet 5pm. So I approached him but he had a scowl on his face like don’t you listen when I asked if it was time for check in, and angrily answered me with check in is 5pm. I was shocked and taken aback but said nothing. Anyways check in time came and during checking in I asked if the transit accommodation was booked with no issues, as I had over 8hr 30 mins wait layover. The gentleman, very polite, informed me that as long as I had it booked I was good. On the flight the air hostess at economy were extremely friendly and helpful. We even had free WiFi. Going through a sugar detox and unable to book my meal preference on the app prior to departure they were kind enough to provide me with a vegetarian option. Their actions lightened the nerve display experienced earlier. We got to Doha, unfortunately it was the day the Israelis decided to bomb Doha not long before we arrived, and I headed for the transit desk. They took my documents and asked me to wait 30mins as they needed to get approval from immigration for a transit visa, as the hotel was outside the airport. I waited for 45 mins and went back for feedback. It took almost 2 hours before they got back to me with a rejection. I was upset because it meant I had to stay at the airport the whole period, but I was also relieved because I didn’t want to experience any ills outside. Nevertheless, honesty and alternative arrangements for those affected would have been nice. Rather I was curtly told to go find a place to rest before my next trip. By the time I got back my feet were swollen, my body hurt, and the jet lag was not a nice experience. On my way back it was another experience. Leaving from Abuja the airline there cared not that the way I came was how I intended going back. Regardless of personality everyone was instructed to make their carryons 7kg and their suitcases the required kg per class e.g 23 for economy, business 32 etc. But what I found was excess luggage charge and extra bag allowance were being given a different price than my origin of departure (US) so rather than pay to them I opted to pay via the app. I also found a hack that allows one to pay a cheaper rate via the app days prior to departure. Upon arrival at Doha, again - Qatar airways always stops at its country before proceeding to final destinations -, I proceeded to the transit desk and this time I was given the transit visa. In fact the gentleman was swift with it, telling me that if he doesn’t go quickly they are likely to reject it. This made me believe that the person I met during my initial transit refused to act swiftly, either because of a directive based on happenings at the time or just didn’t act as he was seated at his desk the whole time while this other person got up and was swift. The room was superb, app controlled and very relaxing. The only thing.. breakfast is not included. Anyway, I decided to upgrade to business class (first time experience) due to the long distance and was pleasantly impressed by the hostess. Needless to say that be it economy or business you’d be getting A class experience. However, even after asking at check-in to use the fragile tags on my bags due to the breakable items in it, my bag was roughly handled and all items broken. Flying Qatar is an experience on its own, especially the airport. Least I forget, the streets of Doha are meticulously clean with beautiful landscapes. Qatar is worth a visit!! ❤️

First time flying with Qatar Airways and had a disappointing experience. I was charged $255 for a carry-on that was 2 lbs over, with no clear explanation and no opportunity to remove items. I had weighed my bag prior to arrival and it was within limits. Clearer communication and transparency are needed.

I am extremely frustrated with the lack of customer service and the poor performance of your website. On both desktop and mobile, the fare shown changes as soon as I proceed to pay. I selected a fare, started entering my information, and within seconds the fare simply disappeared and increased to a higher price. This feels misleading and unfair. If a fare is displayed and selected, the system should honor it during the booking process. The mobile version of the site is also very unstable and difficult to use, constantly interrupting the booking. This experience has caused a great deal of frustration and disappointment, and it does not reflect the level of service expected from Qatar Airways. I hope this serious issue can be addressed

Always long lines for check in, need more lanes and employees.

Specially Atlanta crew is rude Then is NY This airline is going down the drain. Rude and annoying staff. They are trained to charge you extra for your carry on. This airline sucks. Emarate is much better and better planes. Turkish Airlines also acceptable

I recently had the unfortunate experience of flying with Qatar Airways, and I must say it was an extremely disappointing and frustrating ordeal. To put it bluntly, not one flight that I was on during my entire journey was on time, including my connecting flight, which ultimately caused me to miss a highly anticipated excursion. To make matters worse, I was not able to secure a refund for this excursion OR reschedule it, leaving me deeply dissatisfied with Qatar Airways. The chronically delayed flights were not the only issue; the airline's customer service and handling of the situation were abysmal. When we were rebooked onto alternative flights, it felt like we were given the lowest priority possible. Our seating arrangements were completely different from what we had already requested and paid for on the original flights. It's infuriating to spend hours researching and selecting the perfect seats, only to have them disregarded without explanation or apology. Furthermore, the lack of communication from Qatar Airways staff regarding the delays and rebooking was frustratingly inadequate. Passengers were left in the dark for extended periods, adding to the overall sense of disarray and chaos. In conclusion, I cannot in good conscience recommend Qatar Airways for anyone, especially for international travel. The unreliability of their flights, the careless handling of customers during disruptions, and the disregard for passenger preferences when rebooking make them an airline to avoid at all costs. My experience with Qatar Airways has left me not only deeply dissatisfied but also regretful of the time and money I invested in what should have been a pleasant journey. Save yourself the hassle and frustration by considering alternative airlines for your travel needs. Not only did they fail to ensure any of my flights were on time, but they also managed to completely obliterate my brand-new carry-on bag on the way to Indonesia. To add insult to injury, they forced me to check it instead of allowing me to keep it with me in the cabin, despite available space. This decision was not only inconvenient but also resulted in the destruction of my luggage. While Qatar Airways has assured me that they are working on reimbursing me for the damage to my bag, it's utterly frustrating that I had to go through this ordeal in the first place. It's their responsibility to handle passengers' belongings with care, especially when they insist on checking in carry-on items. To make matters even worse, my return journey was marred by another instance of negligence, as they managed to break one of my other bags. Keep in mind that this was a completely new set of luggage that I had invested in, and it's disheartening to see it ruined within a single trip. The lack of consideration for passengers' belongings and the repeated damage to my luggage have further eroded any trust I may have had in Qatar Airways. It's one thing to experience delays and poor customer service, but to have your personal property destroyed twice in a single trip is simply unacceptable. In light of these experiences, I cannot emphasize enough how reluctant I am to recommend Qatar Airways to anyone, especially for international travel. Their consistent failures in ensuring timely flights, coupled with their disregard for passengers' belongings, have left me with a sour taste in my mouth and a sense of frustration that lingers long after my journey has ended.

Floor flight attendant was very helpful with my mom, especially when she requested for a wheelchair assistance.

WOW! That’s the sentiments while flying with Qatar. As usual, had a wonderful experience . The welcome was great, seats were too good and food, par excellence . Customer service by Muskaan Seikh was excellent. Thnx you guys for taking care of me and my family

The staff in air are AMAZING! I had such a good experience with my flight attendants. The food was great and they kept the drinks flowing. My issue is with the gate staff. I wont go into full detail here because I doubt the airline actually looks at these but the gate staff in Kuala Lumpur left a lot to be desired. Not only did they judge me and make assumptions they also almost made me miss my flight. There is no way I was almost 4 hours early and still was running to the gate. ugh!

I had a wonderful flight from Dulles to Doha, Qatar. After boarding the plane, my seat had a pillow and a blanket. There is also a packet that contains a toothbrush, toothpaste, and a sleep mask. Headsets were also provided. The dining service on the plane was outstanding. My first meal, dinner, included a first course of tasty cold salad with, my entree was chicken with sauce, carrots & string beans with roasted potatoes. the meal also came with a roll, drink, and dessert. For breakfast I had fresh fruit, yogurt, frittata, sautéed spinach and roasted potatoes. I also had orange juice, water, and a muffin. My overall experience was amazing and I am looking forward to my next flight with this airline.

I have been trying to determine a status on a mobile phone left/lost on a Qatar Airways flight to Doha. Aside from the lost and found website not functioning properly, the ability to obtain help from Qatar Airways is just plain disappointing. I recall an old advertisement; "Is This Anyway To Run An Airline?"

Qatar's meals are amazing. They have impressive service. I like everything about their airline, EXCEPT...they weighed my carry-on at check-in. I have a professional camera with some lenses that pushes my weight over the limit by a few pounds. I have traveled the world with this same bag and gear. I have never had a problem, anywhere. I will not check my camera gear. No problem in Qatar or Nepal, but in San Francisco, it was strictly enforced. I recommend the airline with this exception. I will never travel with them again, because my camera gear is important and I need to pack enough stuff, in the event the airlines lose my check-in baggage, so I won't be traveling with them again. Silly thing to go out on a limb and be the only airline that is so strict.

My one star rating is based on comfort alone. The service was good. I never expect great comfort flying commercial but I was shocked to see how bare bones the seats were especially for long international flight. I have never felt compelled to write a review about any airline. But, I would say based on the 4 planes I sat on. Qatar airlines have the most uncomfortable seats I have ever experienced on any airline... at anytime in my life.

Lovely flight from Dulles to Doha on the Sunday after Thanksgiving. Excellent service and comfortable seats. Plane was packed. I did not realize that Doha is a hub.