Kevin Robinson II
Google
Dear [Store Manager / Corporate Office],
I’m writing to bring attention to a concern I’ve experienced as a frequent shopper at QFC. I’ve noticed that the store has implemented a policy to help prevent alcohol theft, which I fully respect and understand. However, what concerns me is that the policy doesn’t seem to be enforced consistently with all customers.
For example, on multiple occasions I’ve observed that certain customers are politely handed their alcohol purchases to take to the register, while in my case, associates have insisted on carrying the items up front for me. I want to be clear that I have never taken anything without paying, and I have always been a loyal customer of this store. The inconsistent enforcement of this policy makes it feel like decisions are being made based on how someone looks, rather than a uniform standard.
That type of selective enforcement is discriminatory in nature, whether intentional or not. I even have video evidence showing this difference in treatment. Associates including Jessica, along with another staff member whose name I don’t recall, have been involved in these situations.
I’m not someone who usually raises complaints, but if a policy exists, it should apply equally to every customer. I respectfully ask that the store review this matter to ensure policies are applied fairly and consistently.
Thank you for taking the time to hear my concern. I value this store and hope that all customers can feel equally respected when shopping here.