Qin West Noodle

While roaming around UTC and waiting for my friend, I finally got to try Qin West Noodle, though it was my first time visiting their UTC location. I ordered the Guilin Soup, while my friend had the Stir-Fried Chicken. Funny enough, I actually liked my friend’s meal more! Haha! At least I got to try mine, but if I go back, I’ll definitely try something else. The place is small but conveniently located near the parking and Macy’s. You just pick up your food at the front desk. The portions are big, so I had leftovers

Decent noodles. Tasted authentic and I tried the Lanzhou one. Didn’t realize that it does not come with meat! But still good spice and the noodles were soft. The beans were awkward and not for me but added a different flavor. Cucumbers were a bit bland and dry. Large quantities for it though. Next time I would try the beef soup. It’s a very informal order sit and eat/leave type of place. You bus your own tray into a big trash bin.

We came here for dinner. We ordered Beef Noodle Soup, Dry Mixed Noodles, Salt and Pepper Chicken Wings and Sesame balls. The beef noodle soup has good flavor and the meat was tender and tasty. The wide flat noodles were chewy which I liked. But the broth was salty. The chicken wins were very salty as well. The dry mixed noodles were ok. The tofu skin that came with it was undercooked. The sesame balls would be the best out of all the items we ordered. We placed another order but we waited for a long time to get it because they forgot about our order! They have indoor and outdoor dining options. You can order at the counter or scan QR code to order.

Ordered 2 noodles and 1 chicken for lunch. Portion size for all the items were good. The lunch deal included a drink and a cucumber salad. Everything was served in paper bowls. Very happy coming here for casual meal.

Delicious noodles as Qin West Noodle! We ordered the gullin soup, saozi noodle, Chinese MO pork, and the sweet sour baby back ribs. Everything tasted great. We ordered online and waited for about 15 minutes. There’s a dog friendly patio. Very friendly service. Recommend!

Disgusting. First, the staff is very friendly and polite, but the food? No kidding... ...anything with meat tastes like it's going rotten. I spit out the beef in my pho soup. Then I tried the meatball: Same nasty taste. Then, the beautiful looking steamed dumplings: They taste rotten too. I don't what it is? A lot a people eat here, so the food should be fresh? The only thing I could eat was the steamed rice. And, I don't say that in a sarcastic tone; the rice really was good. But anything with meat tastes nasty. What is the taste? Remember Kitchen Nightmares with Gordon Ramsay? When Ramsay cleans out a kitchen, he finds stuff rotting in there, in a freezer or somewhere else. That's what it tastes like: a rotten freezer like burn. Atmosphere: I like this place. The people seem very nice. I just wish they had better food. I might just come back for the rice. It tasted good.

The food was decent, with generous portions and surprisingly fast service. We did have to wait a bit for a table, but overall, it was a good dining experience.

I was about to get some udon next door but ended up trying their lunch special. You can usually order using your phone, but for lunch specials, you have to order at the counter. Absolutely loved the noodles (great texture with generous toppings) and chili oil and couldn’t believe it was only $10.99 for everything. Shrimp tempura tasted like the frozen one from Costco, but I didn’t mind it at all. I can’t wait to go back!

Weekday lunch specials from 11a-2p (?) Offer a good choice of entrees that come with a side of marinated cucumbers and either a thai tea or lemonade for only $12.99! I got the Taiwanese Braised Pork Belly Rice bowl which is served with bok choy and I was happy Happy with my choice! So tasty and filling! The tables have cans of antibacterial wipes you can use to clean the table, seat, your phone, etc. I loved this! Def check out Qin!

I was excited to try their Lunch Combos which is $12.99 + tax - includes entree, small cucumber salad, and your choice of lemonade or Thai tea. I opted for the Thai Style Minced Pork Rice - I was disappointed after my first bite as it was nothing like the entrees in Bangkok. The portion itself is big but it's because of the insane amount of rice they serve. The minced pork was on the salty side; the cucumber salad was soggy and oily; the lemonade tasted more like water with a hint of lemon. Sadly although the amount of food is great for the price, the quality isn't there. I wasted my stomach on this but I've always wanted to try this place. Like many, it's better to try and find out yourself because we all have different taste. I wish I could talent all back but hey, you live and learn. While some comments complained about the wait time, I saw only one cook. My order did take a bit long considering I was the only person in line but it wasn't long enough to complain.

Decent Chinese style noodle shop at UTC. Beware of the really long wait times. Usually takes about 20-30 min to order. We went during a weekday lunch and a weekday dinner and both times there were annoyed people standing around waiting for their order. They have well priced lunch specials and a prime location next to the ever popular Marugame udon

First time at this location but I usually go to the one in Arcadia. Food was good but the wait for the food was ridiculously long. It took them 30 minutes to get food out at 4 pm when there were only two parties in the restaurant. We had to keep asking for the food and it turns out they had all of our noodle soups sitting out while making the pan fried dumplings last. By the time we received our food my soup was cold.

Ordered in and tried Qin West Noodle and it was good not the best but still tasty. We had the beef noodle soup (I like the normal straight noodles), spicy wontons, and fried chicken. Everything was good but I prefer these items in SGV instead.

We came here for dinner. We ordered Beef Noodle Soup, Dry Mixed Noodles, Salt and Pepper Chicken Wings and Sesame balls. The beef noodle soup has good flavor and the meat was tender and tasty. The wide flat noodles were chewy which I liked. But the broth was salty. The chicken wins were very salty as well. The dry mixed noodles were ok. The tofu skin that came with it was undercooked. The sesame balls would be the best out of all the items we ordered. We placed another order but we waited for a long time to get it because they forgot about our order! They have indoor and outdoor dining options. You can order at the counter or scan QR code to order.

Yummy noodle house. I tried the Guilin soup that came with slices of beef and pickled veggies and peanuts. The broth was flavorful and the noodles were yummy as well. Overall an inexpensive place to eat with a lot of flavorful dishes.

All of the lunch specials were conveniently marked as "sold out" when ordering online at noon. I had come here because a friend had recommended the discounted lunch specials. It turns out there's a small sign at the top of the wall that says lunch specials need to be ordered at the register. I was confused by the layout and thought I needed to order online to dine in because there was no one at the window and the sign above the counter said pick up only. When you order online there's a 2.3% fee applied automatically. As for the food it's just okay. Nothing special, but on the oily and salty side. Definitely not worth the wait. Wait time for the food was pretty long (45 minutes to get one dish) and it turns out the rest of my food was sitting at the counter for 30 minutes after the first dish came out. They didn't call my number and I had to go up to the counter multiple times to actually get it. As for the service, it is next to none. The man behind the counter ignored me when I asked if the rest of my food was waiting and after asking him repeatedly he pointed at my food on the counter. He didn't apologize or explain why my number wasn't called. I got the Mapo Tofu, Gold Soup Beef Noodle(Spicy), Shrimp Chow Mein, and KungPao Beef. Everything was fairly oily and the mapo tofu and kung pao beef were super salty even after selecting the less salt option

I saw this video on YouTube and it looked good and I made my hubby go try it for dinner the amount was good.  We got 3 bowls to try out. We had to clean our own tables, on the table was disinfect wipes.  1. BEEF NOODLE SOUP-just basic noodles with beef in it. The taste its like Vietnamese bun bo hue. This one I rather stick to my mom version of this it ways more better. It's nothing special.  2. GUILIN SOUP-my hubby had this one. The soup was average, not much flavor, portion was large,  3. LIANG PI-this one we ordered to go The dry noodles was good and the sauce had a nice spicy taste to it. In hindsight I wish I order meat with it, overall enjoyable

Last update (Moved from 3 star to 2 star to 1 star): They got my order wrong -_-. The workers there don't really speak english so I guess this was bound to happen. Update: came back again and it's really mid. The super long wait times (30 minutes and yes the restaurant isn't even full) doesn't rationalize it. I guess if you have time to burn at the mall, order and the come back when your shopping is done. Not sure if they're still experiencing growing pangs, or if lunchtime is just a very popular time, but the restaurant itself is maybe half full and the wait time is over 25+ minutes. Budget time accordingly. The food is good, but not GREAT to warrant "a 10 star" reviews. For the same amount of time and slightly cheaper, I could go to the Shan Xi Magic Kitchen in the convoy ranch 99 plaza and get my lian

While roaming around UTC and waiting for my friend, I finally got to try Qin West Noodle, though it was my first time visiting their UTC location. I ordered the Guilin Soup, while my friend had the Stir-Fried Chicken. Funny enough, I actually liked my friend's meal more! Haha! At least I got to try mine, but if I go back, I'll definitely try something else. The place is small but conveniently located near the parking and Macy's. You just pick up your food at the front desk. The portions are big, so I had leftovers.

Decent noodles. Tasted authentic and I tried the Lanzhou one. Didn't realize that it does not come with meat! But still good spice and the noodles were soft. The beans were awkward and not for me but added a different flavor. Cucumbers were a bit bland and dry. Large quantities for it though. Next time I would try the beef soup. It's a very informal order sit and eat/leave type of place.

This place had a weird vibe right when you walk in the door. There's menus only the wall to the left when you walk-in, which is fine, but what was on that wall said something about online ordering being closed so we were confused on how to order our food because the counter said pick up only. Our party of 3 were not the only people confused and someone eating told us they ordered online and the sign was wrong....after we ordered our food, it look a while for us to get it. There were plenty of tables open and it took about 15 minutes to get our food. It was very difficult to understand the person announcing the number on the receipt and you have to grab your own utensils too. The beef noodle didn't have any flavor and whatever the cucumbers were soaked in actually upset all of our stomachs :/ you also have to gather your dishes and trash and put them away. Overall it was a very bad experience and I will not go to any of the restaurant locations

Fashion Valley Mall. We took a chance. It sucked. The Pad Thai was beyond disgusting. It had no flavor and none of the ingredients save a dash of egg bits. Did not finish more than a couple of mouthfuls before I felt it would likley make me sick. Wife had the same reaction. I would not feed this to a dog. Spend your time and cash elsewhere.

Decided to stop in and try this location at the UTC mall. It's tucked around a tight corner next to a children's play space. Small interior with a few tables for indoor and outdoor seating. Right next to Eureka burger. I would suggest taking a look at the menu before arriving so you can order like a pro. Self serve order on the kiosks by the entrance. Pick up food at the window ask for whatever seasonings and utensils, they'll package it all up. Service was accurate. The Liang Pi noodles were good flavor and spice, perfect for sharing. The noodles were on the thicker side and had that chewiness to sink your teeth into. Great spot to take a break if you're in the mood for noodles.

Terrible. Scanned the QR code to dine in order. Took an hour for them to finish my order of the beef noodle soup. Which is completely fine but when I went up to get my food after they called my number the guy ignored me for around 10 minutes. I tried saying something but he immediately started talking to some people in the back. Food wasn't that good for me to go through that again lol. Noodles bland, didn't absorb the soup. The beef was good though. But had a massive headache after eating it. Alsoooo tables are not cleaned, so make sure you wipe them down before you eat.

Qin West Noodle is a self service fast casual spot at UTC that has lots of options and a good amount of seating if you don't want to order your food to go. I got the Spicy Wonton Soup and the wontons were really good but the soup its self was a little bland. I would love to try some more items from their menu.

It's a fast casual spot at the mall where you order the food with the QR code and then pick up your food when it's ready. Chinese Mo (spicy beef) - the bread was super crispy on the outside and soft on the inside. The beef was very flavorful and tender but I did not taste any of the spice.

Good service and really an impressive lunch special. Braised beef. All this was included, no complaints. Tasty.

4.5/5 - putting a 5 to average out the overall establishment's 3s. Good chinese food, it's flavorful and comforting. Confusing order and pick up process but for authentic chinese food I don't mind.

This was an incredibly disappointing experience after seeing positive reviews on Eater. First, the food was sadly mediocre. The beef noodle soup was flavorless, the noodles were incredibly bland. The Liang Ping was likewise just okay. Noodles lacked springy-ness and minimal sauce to noodle ratio - very eh. The cold cucumber dish was okay. We watched them place the fresh cucumbers just into the marinade and so did not have much flavor, the day old leftovers of this dish was much better. The highlight of the meal was the Chinese MO - a tasty, crispy Chinese version of a carnitas gordita. The service was also atrocious. We ordered online, received both e-mail and text confirmation that the order was received. Arrived after getting a text stating the meal was ready (30 min later), we found out that their "system was down" and all those messages were automated and they had never started on the meal. The staff also literally just did not care that this was an inconvenience - no apologies - just "this will take a while to make your meal" and putting the order in the back of the line. The staff then proceeded to handwrite the order to be made (and then did not write the order correctly - forgot to write down one of the items that was paid for). Overall over an hour wait for a very mediocre meal.

Came here yesterday for lunch because there was no wait compared to other places nearby. And actually, Qin West Noodle has been on my list to try for a while! It's a chain, they have several locations. They had multiple menus plastered on the wall with descriptions and some pictures as well. They sadly ran out of all the delicious fruit jelly cups. And they didn't offer water cups, if you wanted water you have to buy a bottle. I feel like water station should be included and at that point they are just milking the money. Here at Qin West Noodle, everything is served in single use containers. They have packaged wooden chopsticks, but no real spoons. Flimsy plastic spoons and cardboard like bowls. The trash chute in the back of the establishment is an interesting concept. We ordered: - Mapo Tofu with rice: This is my first time having mapo tofu. It was a bright red, thin, but oily sauce. For some reason this one didn't come with any minced meat. & I know that mapo tofu has Sichuan peppercorns because it comes from the Sichuan Province. What some people don't know is that these peppercorns aren't particularly spicy but they have a mouth numbing sensation. It first tastes bitter to some, then you have the numbing effect, and it's followed by a citrus hit. For me, I didn't have any numbing but the citrus flavor was really strong and not pleasant to eat. My family didn't quite enjoy this, they aren't particularly used to the mouth numbing effect. Even will all of this knowledge we felt like the mapo tofu was lacking developed flavors. We wouldn't get this again. - Wonton Soup with Ramen, zero spice: very refreshing. The broth wasn't anything to write home about, but if you add a little bit of black vinegar it takes it to another level. The wonton wrapper was thin and the interior was juicy and delicious. This was very enjoyable. It came with big pieces of Chinese broccoli which we wished was pre cut in smaller pieces. - Beef Noodle Soup with wide noodles: this is the one I personally ordered and I was very excited for. The meat was chewy but melt in your mouth. The broth was delicious and when adding a bit of chili oil to it, it's divine. The cilantro and Chinese broccoli had bright flavor to it which uplifted the soup. The noodles reminded me of hand pulled noodles because of the wavy texture on the sides of them. They were bouncy and yummy. I think next time I'd ask for spice level 1 or 2. We did no spice, and I think that takes away from authenticity of the dish. The food did take a long while to come out and we were starting to wonder if they forgot about our order. About 30 min later we got our order. The interior space is clean and organized. Each table has a container of sanitizing wipes, napkins, chopsticks, and condiments. They had ample seating inside and out. It was pretty quiet in here though reminding me of a library. If you're in UTC, I'd give this place a try. They have much more options to eat than what we ordered and tried out. You can buy drinks from elsewhere (like Wushiland or wherever) and bring it in to drink while you enjoy your food!

I normally refrain from leaving reviews that aren't positive as I understand businesses have their off days and I respect the hard work that goes behind each business' success. However, I have been to this location a few times and have had a consistent experience that I must share. I believe this is my first review below a 4 . Their food is always so comforting and you can't go wrong with anything on the menu I would say. My boyfriend and I used to come to UTC La Jolla just to eat at the restaurant. They also have a great lunch special worth checking out. However, I noticed that there is often more tables that are waiting for food than those that are enjoying their food. About a month ago, I noticed the long wait time but didn't think anything of it. Today, we waited over an hour for our order that wasn't very large at all. When I looked into the kitchen area, I noticed that our order was on a lower shelf, forgotten about and there was one item in our order that was still incomplete. I felt as though more special consideration needed to be had when we had been waiting for an hour. They receive orders through a QR code on the phone so there are times when people are trying to ask for something and the servers ignore those in line. Although I enjoy the food at this restaurant, the customer service must improve.

I got the Beef Noodle Soup 牛腩面 and spent 23$. The beef is nice and tender and the broth is okay but the soup is in general tasteless. I've been debating on getting food here decided to treat myself and I'm forcing myself to eat it. I also got the cucumbers and I don't know if it's because it's at the end of the night but they taste rotten and even though there's plenty of sauce but I can't taste it. I just taste the rotten taste.

I love this place. I don't know how many times I've just driven here just to get this and drive back home. The Liang Pi is a cold noodle dish with beef shanks in it. Comes with peanuts, sliced cucumbers, bean sprouts and some type of sauce with chili oil (depending on your spice preference). I ALWAYS get the cucumber on the side. It's just cucumber in some type of sauce but it's sooooo good! It's a small restaurant in UTC mall but I could honestly eat this every day. Before you would self order through an iPad but now you can order at the window where you pick up your food. I love this place and I recommend everyone to check it out. I'd rather eat this noodle place over the udon place next door.

Can we give zero stars? We put in to go order for braised beef with rice and it had no rice when we retrieved the order. Also, the entire staff did not speak English so they had a huge problem communicating with the customer? Hard pass. I think that the food did not even taste great.

Been here a couple of times and I like that they always have new and changing deals every week or two. I've had the dan dan mien and the beef noodle soup, and both are solid dishes. Could be on the saltier side, but overall pretty satisfying meals, with plenty of meat and noodles. One of the deals came with a thai ice tea, but it tastes more like an herbal tea with just a dash of milk, not the biggest fan of the drinks. Also seating is often limited, and most times when I come here by myself I end up having to share a table with a stranger, and coming here with a group can be even more difficult.

Came here at around 11:30 on a weekday. Store was not too busy and had a lot of empty seats. Got the 10.99 lunch special with zhajiang noodle, shrimp tempura, and lemonade. Zhajiang noodle took over 30 minute wait, I had to ask for my shrimp tempura and my lemonade. Shrimp tempura was actually decent but the lemonade was literally like the nestle powder mix. The sauce of the noodle was too ginger-y and overall it didn't have much flavor besides salt. Better off eating Panda Express at the food court if you feeling Chinese.

Fast casual concept with some really yummy noodles! We came on a Sunday at one and it was still pretty busy. Probably 30 minutes or so from waiting in line to actually getting food. To order they only have kiosks. It was a little confusing because the kiosk menu has slightly different names and options than the large printed menus on the wall. The menus also don't have any descriptions of what the order is. I actually had to go to the website and pretend to do an online order to see the description. For the food, we got: Saozi noodle (dry and medium heat): soo good. Really good depth of flavor and I liked the variety of texture with the pork, tofu and potatoes. The noodles are really good quality too. If you really like spicy, I'd recommend going with the extra heat (one above medium). I could have personally used a little more spice. I liked the thicker noodles and they really held onto the sauce well. Dry mix noodle (medium heat): my partner really liked this! The texture contrast was good and he really liked the pickled veggies. He liked the noodles in mine more as his were a thinner, spaghetti like noodle but it wasn't bad. You have the option of doing dine in or takeaway. We did takeaway which means they give your meal in plastic containers. If you dine in it looks like they have more paper-esque containers. Overall, really good. I wish the ordering process was a bit smoother but the food makes up for it!

I've visited this location a few times over the last couple years The food is always good, but service has definitely gone down hill. They no longer want to take orders at the window and want you to scan a barcode to order online. I was having difficulty and only Chinese people were offered help. I know this as I was with a Chinese speaking friend who told me they were only talking to the Chinese speaking people in the restaurant. No one would help take my order. Previously, someone was always more than willing to assist or even explain the differences in menu items, sadly that is no longer the case. I've had a few different menu items and everything I have ordered has been great. I love the Saozi noodles and the wonton soup. It's a good meal at a decent price. I only wish the service would be improved back to how it used to be a year ago.

Look at how many reviews I write and it should tell you how serious I am. This place moves at snail pace, they don't give a damn how many people are waiting and they will move at their pace. That isn't to say that when they're slow, that your food will be delivered faster. I'm standing in the lobby right now and it's been 30 minutes, completely empty, and they have yet to give me my food. Every time I check on it they say 4 more minutes, meanwhile unc in the back kitchen is literally asleep with AirPods on. I ordered 2 bowls, my 4 year old says he can cook faster than this and he's never cooked before. WESTFIELD UTC how do you guys allow this level of business to be in your mall? Terrible look, do not support by any means.

Ordered to go here after shopping with my mom. Ordered the spicy salted pork chops, chicken wings, and steamed rice with salted pork bowl. The pork chops were mostly bones and very little meat. The pork bowl was very salty. Chicken wings were pretty decent

If you are nostalgic for traditional chinese style noodles/dishes then it will indeed satisfy your craving but thats about it. Ive tried multiple items like zhajiangmian and lamb noodle soup and they were lukewarm temperature and a little bland. Seats are also hard to get and takes a long time to get the food. Summary: Taste = taste of food Value = price, expertise, other non-food logistics Novelty = memorability among competitors Taste 2/5, Value 2/5, Novelty 3.5/5. Final score 2/5

Located in UTC, right next to Macy's, Eureka, and Veggie Grill. It's a chill, self serve kind of eatery. Order and pay at the cashier, they call your number and you pickup your order. The tables have disinfectant wipes you use to clean your table before and after you eat. Inside, all the way in the back, you can throw away your trash and put away your trays, there is inside and outdoor seating. All the food you order are given to you in ready to take home bowls/containers. Just go up and ask for a to go cap for noodles. Great noodle place! Great flavor. We've tried: 1. Chinese Mo (pork or beef): we got the beef, it was cumin beef, after adding some soy sauce, was great. 2. Liang Pi Noodles (dry) are cold noodles, they are the thicker rice noodles which I personally love. The noodles tasted really fresh. Not as flavorful as the hot dry noodles but still good. 3. Hot Dry Noodles (dry) was very tasty, enjoyed this one throughly, more flavorful than the liang pi. Also, you get a 3% discount if you pay with cash.

We visited this store on 12/28 around 4pm. It was not busy yet. They recently raised their prices so maybe that's why they have taken down the ordering system. I ordered my food using their QR code. It's pretty easy. Most of the noodles are $15 per item now. I got the spicy liuzhou soup with extra beef shank and extra noodles. The item ended up being $19.75. I got enough noodles to share with my sister. It's an interesting noodle soup with sour beans inside. The second food item is beef noodle soup. I also added extra beef and it ended up being $19. I like the extra beef belly more than the beef shank. They called out the last 4 digits of your order number when the food was ready. We got here before dinner time so it was easy to get a table. However, when it got closer to 4:40pm. The crowd started and people started to line up to order food/wait for a table.

The first time I went to this restaurant, the food and customer service was great. The second time... not so much. So my co-worker and I went to Qin West Noodle for their lunch special which included one dish and a Thai tea. The food was great. The Thai tea was not. I have attached a picture below to clearly show that this was some watered down disgusting Thai tea. It's very clear. My co-worker and I took a few sips and did not like it so we went up to the cashier to ask if it's possible to exchange it for the current batch they were making. The new batch clearly had a color difference, it looked to be much more concentrated. The cashier was EXTREMELY rude and told us there's no difference between the colors and we won't be exchanging If the cashier had been nice and polite about letting us know that it wouldn't be possible to exchange, I would totally understand and would have just drank my watered down Thai tea. But the fact that she was so rude and condescending is why this place is getting a 2 star review. I will never go back here.

Everything is self-service here. You scan the QR to get to the menu, order, and they call your number to pick up at a window. I guess this is the future business model to survive in this ever-rising minimum wage ($20/hr. and rising) and inflation. The food ordered (Shrimp Noodle and Spicy Stir Fried Chicken) was very tasty and surprisingly authentic. This will be one of many eateries that we will frequent while shopping at UTC.

The food looked presentable but it was so salty, we couldn't even finish it. And I'm no stranger to salt, this was just over the top salty. My bf got the beef noodle soup and I got the saozi noodle soup. We also got the cucumber salad, and that was mid. Maybe we just came on a bad day, but we're never coming back. What a waste of money and calories spent.

Food: The spice smell is a bit strong, but the taste is decent, and the portions are very generous. Service: The staff seem busy, but they respond quickly. Online ordering is also available. Ambiance: The overall atmosphere is clean, and there are outdoor seating options.

Service time. I order 2 small meals before 5 people, recieved meal after the five people. It's been 30 minutes for a small pho, havent received my other meal yet. I'm still waiting. Everyone else has gotten their food! Service is too slow and not coordinated at the same time. First meals already cold. Very disappointed! Do not recommend. Negative stars!

Ordered 4 items via their in store QR code. They charged 2.3% for ordering online. Only one item was prepared, and we picked it up at the front window. The Gold Beef Noodles was below average. After waiting for additional 50 min after the Gold Beef Noodles was picked up at the front window, we asked about the status of the 3 other dishes ordered. The male employee said he will call out our order # when they're ready. The front window was full of people waiting for their orders (see pic). They kept calling for other orders after ours. After another 35 min passed by, and our order # was not called, we inquired again. The same male employee ignored the question. We got his attention and asked again. He said the order has been sitting there at the counter. He never called the order #, and no apologies. The rest of three dishes were very salty and full of MSG, even though we specified low sodium. Ambiance is basic, but clean. However, the service is nonexistent. Horrible business model, with bad attitude employees. Will not come back. Your time is too valuable to waste here; take your business elsewhere.

Went there on a Friday for lunch. Nice interiors though their counter to place order is very odd. We ordered chicken fried rice and kung pao chicken, would rate it 5/10 and 7/10 respectively. Rice had the most bitter white onion. Kung pao was oily. Service was quick. Thai tea was average. Would want to go back if they introduce more options with chicken or vegetarian broth

It seems the place had a high volume of orders, yet the two front-of-house staff were moving at an incredibly slow pace. There was no sense of urgency--either for the waiting customers or in support of the busy kitchen staff. They appeared more focused on joking around, chatting with each other, and casually eating their lunch than attending to service. Meanwhile, customers stood around, unsure of what was happening. That said, the beef noodle soup--once it finally arrived about 30 minutes later--was actually quite good and authentically prepared.

Group ordered at the same time and one got their food out within 5 minutes. The rest of us have been waiting 40+ minutes. Ridiculous. It's pretty slow too, not many people here. Beef noodle soup had zero flavor. Like it didn't have any salt.

Kind of shocked to see the bad reviews- I've come here fairly regulary since they opened in UTC, and as someone who's been to tons of SD Asian soup restaurants- Qin West has the most flavorful and most authentic dishes. The Lamb Paomo is incredible- the broth is infused with a mild spice and the bold flavor of lamb, with chunks of lamb shoulder, bread to tear up, parsley, and rice noodles. I've enjoyed every other soup I've tried here as well, but their Paomo is next level. I haven't been here in person in a year or so, but from what I remember, I never had a negative in person experience. It's your usual busy UTC restaurant. The bowls of soup are massive and there's always enough for leftovers- and the leftovers are even better because if you leave some meat in, you have an even better broth tommorow!

I remember the first time I came here when they opened and it was packed! The line would be super long and it would take forever for the food to come out. Flash forward to a couple years later-they're not as busy, but it could definitely be hard to get a spot to sit inside and eat I usually order their Guilin Noodle Soup and spicy pork ear Their Guilin soup had peanuts, lily flowers, and pickled cabbage which was new to me. The broth is pretty strong compared to their beef noodle soup, but I mainly ordered this because I like rice noodles. Their pork ear was also super yummy and their chili oil is delicious. One thing I'd like to note is that their pork ear is prepared differently from how I've usually had them. I've never had pork ear where they're cut into slabs before, so that's really interesting. I would've preferred to have them in thin strands. There is basically no service aside from when you order/pick up your order. It kind of reminds me of a cafeteria/food court where throw out the trash and put away the trays yourself. They've added some new stuff to the menu and now have a fridge in the corner with milk tea/desserts.

ight so i ordered beef noodle soup and gyoza for dinner. gyoza was buns asf. thick ahh soggy skin and meat was just flavorless. and for the noodles, very good flavor. however these dudes fr gave me the wrong type of noodle. i asked for the flat noods but received the other type! i mean i didn't even trip tho cause i was famished asf. but meh decent amount of beef they put. beef was rly tender too. but it was just pretty mid. it's literally just meat noodles and soup. nothing rly special to it. but don't get the gyoza

Hands down the worst noodle I've ever had. I wouldn't order from here again even if the food was free. The dinner is also filthy in and out. My kids couldn't agree more. Sorry. I wanted to be more positive but the reality sucks.

Ordered food here and half my food came out, but the second half came out 40 minutes later and burnt! I asked for a refund, but they insisted they make another one, but that it would take another hour. I told them I'd take the refund and he refunded me everything except for the tax and credit card fee. This place might have good noodles, but no amount of great makes this place worth a repeat visit.