Jessica R.
Yelp
This place is very unorganized, my husband had called for a couple massage and booked the time and requested we have two females in the room, no men. We arrived and was guided into the room to get ready, a lady had covered my body for me in beginning, midway into our 1-hour massage, my husband looked up and noticed a man massaging me, -the staff had swapped massage therapist in between our sessions with ZERO communication given to the us, the paying customers, my husband spoke up and spoke with the manager about this issue, they quickly gave us the two women to finish our massage session, that felt very rush and the whole energy was off after this incident started, the woman who massaged my husbands shoulders, was very tough, my husband told her to be easy, we got home and before he showered he noticed serious bruising on his shoulder.. the "manager" at the desk wasn't very apologetic.. we just paid and left, we will NOT return to this spa, who has multiple people in and out of the room during a session?, very strange in my opinion, at LEAST communicate with the customers during their session
The staff and management could definitely work on their communication and organization of scheduling clients massages and also confirm with the customers on their preferences on gender in the room, and consider their pain tolerance!!
I hope no one else ever encounters this experience.. it is VERY uncomfortable to not know who is around.