Allan S
Google
Atmosphere; stressful. Unfortunately, it was very apparent to customers that the staff were stressed, unhappy and there was no system in place. The individual who appeared to be in charge appeared so harassed that they spoke rudely to the staff, leading to waitress’ rolling their eyes and presenting unhappy. You could tell some of the waitress’ were trying their best however, the atmosphere was strained.
Service; chaotic. The staff did not appear to know who was doing what and there was a long wait for everything; whether that be for an apple juice or a coffee. Drinks appeared at all different times, some at least 10 minutes before others meaning some of our group had almost finished before others even got theirs. This was the same with the food. There was no explanation before ordering that food would arrive when it was ready, instead of all together. Food was ok however, one of the plates arrived with the food presented upside down.
Throughout our visit, we continuously heard other people having to chase their drinks orders as their food had arrived and drinks, such as an orange juice, hadn’t.
You have to go up to the service station to pay; this does not work. You end up standing over the drinks and food waiting to be served. The individual who appeared to be in charge is then dealing with customers, dealing with money, dealing with drink orders, speaking to staff about service and it is all chaotic.
This could be a lovely little cafe however, unfortunately at our visit, the lack of structure and system in the team made it a poor experience and we would not recommend.