Valeria Oliveira
Google
We have a family business near this establishment and my husband always buys his coffee there. Today, my husband asked me to stop by this place to get him his coffee because he was tithed up and couldn't make it. I was on the phone finishing up a work call when I went inside to get the coffee. When you get in there, the coffee is outside the employees' balcony, just like a self-service area. Absolutely no sign stating that customers should NOT take the coffee cup to make their own coffee. So, I went in, reached for the coffee cup and made my own coffee, while finishing the work call. When I went to pay, the employee just said very rudely: "next time you want a coffee, let us know and don't you just reach for the cup". I was taken by surprise! I apologized right the way, thinking I just missed the sign since I was busy on the work call. The attendant completely ignored my apology. When I look to see if there were any sign stating that customers should not reach for the cup or something similar to that, there were NONE! I told the employee that and advised they should place one sign there instead of being rude with their customers. I am very upset the way I was treated. It was my first time inside this place and I will never go there again, neither will my husband. They lost one regular client and another potential one. I am not saying anything about their food, since I didn't even have the time to try anything there, but the SERVICE and the ATMOSPHERE of this place was not welcoming, especially after a long day at work. As mentioned, we have a small business and I believe we should treat customers with respect.