Ricki S.
Google
The good. Entertainment was great: The Candlelight Christmas concert was superb, and the Quiz & Bingo night at the Golden Lion was a lot of fun! The room was spacious and comfortable. The history of the vessel is obviously also really interesting. Parking is free and very close to the entrance.
The average: for such an historic vessel, I like how the interior has been kept relatively the same, sometimes felt like a museum, which for history buffs was great. The upkeep could be better, though. Just basic cosmetic improvements inside and out would make a big difference. Most of the staff was friendly, however, they seemed insufficiently trained.
The bad: check-in was an absolute nightmare. It appeared to take 25-30 minutes to check in each person, and there was a lot of confusion on the part of staff and guests alike. What was of serious concern was that due to a WiFi outage, access cards could not be assigned, which means each guest had to wait for 1 of the 3 people on board who had a master key to manually open each door. We then had to leave our door unlocked for the night while we were out which is obviously a major security concern. Breakfast was shambolic, the restaurant was dirty, there was a very disappointing choice of food and the quality was well short of a 4-star hotel. 2-star at best.
I would like to stay again, but would do so reluctantly.