Janice P.
Yelp
It's like a Monty Python Sketch at Raas in Lewes, DE
June 2023
Before writing this, I read every review on Yelp and Trip Advisor. I wanted to reassure myself that we weren't crazy in the visceral reaction we had to Raas in Lewes, Delaware. I kid you not, I thought we were in an episode of Monty Python's Faulty Towers! But after reading all the reviews and talking with the Chef, I see that these are his policies and he isn't going to change.
We didn't experience Market Price sticker shock but we did think $238 for a table of 5, with only one glass of wine and 2 of our guests were 10 year olds, was exorbitant. But this wasn't the Monty Python moment of the night....
We were a party of 5 and were told when we made the reservation, if we waited an extra 45 minutes, we could have a table for 5. I said we had two hungry children and could they possibly seat us? Here is silly me thinking the place was packed! The person on the phone (it turns out it was the Chef), said he could squeeze us in to a table for four. When we arrived, the restaurant was half full. We were put in a private dining room with 6 empty tables- all four tops. However, they would not let us put two tables together. The other tables were empty the entire time we were dining.
So, food, which was quite delicious, was thrown on our table like it was slop. There just wasn't enough room for the dishes and our plates and we were squeezed into one table. Our very nice waiter, Wayne, kept having to take plates away because there was no room. It was a Monty Python sketch all the way!
When we were done and my party left, I stayed to speak with the Chef. He was absolutely not interested in rethinking his policy of not combining tables. When I said I felt this was poor customer service and I might write a review, he spoke about how he would respond to whatever I said and it felt quite threatening.
Folks, this chef is riding on his laurels from the Yelp top 100. As Abraham Lincoln said, "You can fool some of the people some of the time, but you can't fool all of the people all of the time." It may take a few years, but all the lousy policies of table minimums, no tables together, arguing with customers, over-priced cocktails and food, not telling customers market price, etc., etc., will come back to roost at Raas in Lewes, Deleware.