Bianca Balderas
Google
The place itself is small, cozy, and has good prices. I’ve been here before and really liked the idea of being able to choose the music from the tablet — it’s a nice touch.
However, last night we had a very unpleasant experience with the bartender, Sheryl (the pink-haired bartender). We were a group of 9 people (the bar was almost empty) and ordered drinks as usual. One of my friends asked for the tablet to play music, just like she had done on a previous visit. When she put on a song, the volume accidentally went up for a few seconds, but she immediately lowered it and apologized.
Sherry’s reaction was completely unprofessional — she came over visibly upset, spoke to us rudely, and even snatched the tablet out of my friend’s hand. As a business owner myself, I understand mistakes happen, but what matters is how you handle them. A professional response would have been something like, “No worries, we’ll control the volume from here,” rather than showing hostility toward a group of new paying customers.
The situation was so uncomfortable that after that first round, we decided to close our tab and leave. Our group went to another bar where we easily spent over $1,000. It’s unfortunate to lose that kind of business over such poor customer service.
To be clear, the venue itself is nice, but the bartender’s attitude really ruined the experience. I hope management takes note, because customer service is key to helping a bar grow and keep loyal clientele.