Jennifer P.
Yelp
I would rate this place one star. The reason for this is because of how I was treated. Rachel's kitchen's Managers and employees should have handled my situation better.
Let's dig into my situation for a moment. Today, June 23, Friday. I ordered a Hawaiian bliss WITH NO BANANAS. When I received my order from UberEats, there were clearly bananas in it. You could smell it and not to mention it was very thick. I can't have bananas, which is one of the main reasons why I ordered it as "no bananas." I have a heart condition and can't have a build up of potassium. I called Rachel's Kitchen to report their mistake, their manager responded in such a cocky manner. She stated that she made it herself and that there were no bananas in the Hawaiian Bliss. So then I thought, "so they don't clean their blenders then." I find that disgusting and disappointing.
I wanted my refund and even asked her to dismiss my order. "You can do that yourself." Is what she had said. "You're supposed to process a refund through UberEats." Is another one of her replies. How was I supposed to go on about that? It wasn't Ubers fault, it was their mistake. Before I could even ask her, the manager. What her name was, she hung up on me. I'm disappointed with their service, they could've handled my situation differently. Instead I was treated like I was a fool. I even went there in person and was laughed at.
I told one of the employees to smell it. "Heh, I don't want to smell it." Is what the guy in front said. Why was he acting like I had a disease? Another employee had smelled the drink and she couldn't deny that there was banana in it. They offered to remake it but I didn't want it. After what I went through with their manager and the lingering thought of them not cleaning their blenders. I had to decline, I wanted my refund and that was that.