Radio Hotel

Arrived around 9AM on a Thursday and was guaranteed early check-in with phone call communication when our upgraded room was ready. Received no notice of a ready room and were not given keys until after 1PM. Revisited front desk numerous times, no time frame given as courtesy to our time spent waiting following travel, so beware when planning. ||View was short of breathtaking at outdoor patio as well as indoors from our Deluxe Queen room. Neighboring/attached buildings gave dark/abandoned vibes, noticeably contrasted with the hotel vibe. ||No smoking property, completely, even outdoors on patio. Walk in shower leaked into our room during each use. ||Daytime front desk staff’s energy was not warm and welcoming while customer facing. There were unprovoked attitudes, though we never brought any issues to them. I felt more-so watched & tolerated than welcome in the lobby from day shift during our stay. Great deal of communication was done in Spanish in our presence, even while being assisted at Jalao. We’re native english speakers & communicated that way with staff; if you aren’t bilingual and/or that is off putting to you, keep that top of mind! ||Otherwise a fairly comfortable & clean place to lay your head for a brief less expensive stay.

DO NOT STAY HERE!! This has got to be hands down the worst hotel I’ve ever experienced. The rooms are small and not cleaned thoroughly. The hairdryer had a European plug and didn’t fit the US outlets in the room. There are flies, lots of flies. The front desk staff will argue with you and they refused to provide anything requested (towels, linens, extra keys). There was a pullout bed in our room and we were told we could not get linens or pillows for the bed so I assume people are putting their bare bodies on the pullout mattress. There were no complementary drinks like mentioned on the website and in the emails. There was no breakfast for guests outside of a baseball team that they prioritized. The coordination with the event rooftop space was awful. We were there for a rooftop wedding and were told we could not use the hotel elevators that are labeled for the rooftop. We were forced to walk around the block outside in ballgowns and suits next to drug activity and a methadone clinic to another door with no security just to get to the wedding. Things could have been easier but they refused to accommodate for the wedding party.

My wife and I booked this hotel via Priceline, and everything was paid through the Priceline platform. The check-in was smooth, and the guy at the front desk asked for our card and took $150 as a deposit in case we would buy or damage anything during our stay if not they will return our $150. He then offered us four coupons mentioning that they are complimentary drinks that could be used at the bar. I asked the gentleman at the front desk again if the drinks were free, and he confirmed they were totally free. During our stay, the only thing we bought was a $2 bottle of water.||When we got home, we noticed the hotel had charged $45.52 from our card. We called the hotel twice, and they promised to get back to us within 24 hours, but no one called us back. After more than 24 hours, we called again, but the phone wasn't picked up. We then called the front desk, retold the whole story, and the guy at the front desk said the charges were legitimate, claiming they were for amenities used at the hotel. We told him we only bought the $2 water, but he said we had taken drinks at the bar. We informed him we used the complimentary coupons for nonalcoholic drinks given to us at the bar. He claimed they weren't free and that the front desk must have misinformed us.||To clarify, we checked in late, and there was 1.5 toilet paper rolls (we used one and left the half), a lotion we didn't use, and no bottled water in the room (we bought one for $2). On both nights, we came back late, and only my wife used the WiFi for less than half an hour. We're not going to continue fighting for $45.52 but we want to warn others to be prepared for surprise charges, after checking out..."

I ended up staying here after my flight changed unexpectedly. The employees were very friendly, and I appreciated the free drink vouchers and that they had a gym. The decor is very cute and I felt at home. The room was clean and comfortable. The shower was a little weird because it clear on all sides so if you were sharing the room someone could see you showed from the side by the door. Also- since it's a walk in shower that's low the water would get on the floor by the bathroom and the room, so just something to be aware of. Location wise was very accessible, just a bit far from things.

Avoid this hotel if safety and peace of mind are priorities. The service was horrible, and the location was truly terrible. I felt extremely unsafe walking to the train station, as the area was very sketchy. Due to significant noise from homeless individuals gathered in front of the building and constant police activity, I couldn't get any sleep. This hotel should not be advertised as a 3 or 4-star establishment. You would be much better off spending more money for a secure and comfortable stay

I am writing this review from the perspective of a single parent who stayed here at the end of June with my teenage son. I booked the hotel through a Priceline package with our airline tickets as we were coming to town to attend the NBA draft. I felt the pricing was very fair for the middle of summer! Location is in Washington Heights (if you've seen the movie In The Heights, this is the area). It's true New York, it's not fluffy and "pretty" but feels very real. I liked it a lot and never felt unsafe but there are definitely some interesting characters around. The subway is a 4-5 min walk and we were able to get all over New York from that point. As far as the hotel itself, I emailed them ahead of time to explain it was my sons first time in NY and if it would be possible to request a high floor and check in early as our flight was arriving early. They responded quickly and honored the high floor request and mentioned that if the room is ready we could check in. We arrived about 1.5 hours before check-in and we were accommodated with our room early. The service desk was very friendly, explaining how the hotel works and I was given my free drink tickets. I never got around to using them or dinning at the hotel so I can't speak to that. The room had a GORGEOUS view of the skyline. The bed literally faced the window with the view. The rooms are small but it's NY. It provided us with what we needed and they were creative with the use of space. We were there for 3 days, I feel like a longer stay might start to be inconvenient based on the size but for a short stay it was fine as we spent most of our time out of the hotel. The rooms and hotel itself was decorated very contemporary and funky. I liked it, is definitely a "boutique" hotel. My only "con" I guess, is the shower walls are open to the bedroom, they are frosted glass. You literally cannot see anything but made my son a little uncomfortable to use. I would definitely stay again for another short stay in town.

Immediately I was in awe of the amenities and ambiance! The staff treated me so kind and so generous with hospitality. I've traveled all over the country and was immediately relieved that I was in a great warm safe luxurious space. Raimuna and Nicky were the nicest and kindestt staff I ever met. I loved the stay and will never stay in another hotel here in New York. This is the place!

The service at this hotel gets zero stars. Everything was a lie. They did not want to be helpful. We stayed here for a wedding that was on the rooftop. The hotel doesnt allow you to use the elevator to get to the rooftop (even tho it is advertised). We had to walk around the block in our bridesmaids dresses everytime we needed to go back up to the wedding reception. It was beyond frustrating. It was also just so many things wrong with this place. I wish I could leave zero stars. Terrible service. The rooms had multiple broken things. The rude service around towels, keys, and anything else we needed was crazy. The hair dryer had a European plug on it....why??... No extra bedding if you book a king room with the sofa bed in it. No food available for breakfast because they "ran out". The FLIES. Some rooms had steamers and some did not. The answer was always NO to everything. No luggage carts. Inconsistencies in communication among the staff were infuriating. It made having a wedding in their building impossible. The beds and pillows were uncomfortable. I would not stay here again. Do not book a wedding here or event if you want to stay in the hotel too.

General The hotel is lovely. The lobby is inviting and the restaurant is top notch. They have great coffee at the front desk, but I could not get an espresso drink at night. They have enough snacks to carry you through, although most snacks had dairy so bring your own for dairy allergies. There is a good space for safe car drop offs out front. There are no ice machines so you request (small) cups of ice at the desk. Parking The parking situation is sad. By 5 pm the parking garage onsite was full. I told them I was staying at the hotel and they accepted my car in a panic. It was an suv and I expected this to be charged to my room (it's extra) but they make you pay the extra at the garage. Basically there is no communication with the hotel. They overbooked even though the hotel knew I was using valet and it was included in my costs. It was terrifying for someone unfamiliar with the area. They say they have self parking now. They do not. It does not exist. Every street area is filled. The room. We were in an accessible suite with three people. The room was clean and spacious for a wheelchair. They kept it clean. It had great ports for our devices and plenty of convenient plugs. The bed and pillows were comfy. The pull out couch was comfortable and did not hinder the accessibility. The shower was nicely set for people with disabilities. Make sure the shower is at an accessible height before you need it. You may need help. Temperature controls were great. There was no closet. Two hangers on a small rack. It was entirely inadequate. The work table had a chair that was unusable. No one would fit under the table. The floor is polished cement so you cannot wear socks without rubber bottoms. We could not seem to get extra towels. We asked twice. We had two towels, two hand towels, and two washcloths for three people. Then they took a hand towel and washcloth night one without replacing them. Highly inconvenient. If you get dropped off, plan ahead for needs, and stay on top of housekeeping this hotel was fine. Of course, you are on a city street so expect the nights to be a little disrupted with beeping, train horns and sirens. But overall I would stay again if I didn't need a car with me.

This is a wonderful hotel with true Dominican charm and the posh feel of New York City. It's quite literally the best of both worlds. The staff was super friendly and completamente bilingüe (completely bilingual), and that was important for us. The beds were great. Very clean and comfortable. The showers were good, hot water worked, soap and shampoo is available, mirror had good lighting, toilet worked. The room was clean and had a nice fragrance. From our window we could see the Washington Bridge and the Harlem River. The TV was also good to have in the room and there were plenty of channels to choose from. Check-in isn't until later in the afternoon, but they will safely store your bags for you so you can hit the city and make the most of your time. If you want to explore the local area, I would say that's up to you. The hotel is located in Washington Heights, yes, the same place where they filmed the movie. But, remember, this is a neighborhood, not a theme park. People live and work here and they may not appreciate random folks taking photos of their homes, cars, and kids. I don't think a few selfies in front of central locations would be so bad, but please afford the residents their privacy. To and from Lower Manhattan and/or Central Park, you can take the A train or the 1 train without changing lines. Also, the Yankee's stadium is less than 2 miles away from the hotel. It's in a great location. It's far enough away to be more affordable and less crowded than Lower Manhattan, but not so far away that the major sights of NYC are unattainable. Literally, my only complaint, is that the wall of the shower that faces towards the beds is frosted glass instead of just a solid wall. While this may be "sexy" for couples, it is not at all "sexy" when you're on vacation with your brother. I mean, I don't know you do things in your family, but this was unnecessarily awkward for us. You can't see details, thank God, but we weren't looking for details either. So, just wanted to throw that out there. Everything about the hotel was absolutely wonderful except for that.

Horrible customer service if I could give these scum bags lower rating I would. Hotel was good but the Restaurant Jalao was the Worse experience. Guys please save your money and go somewhere else in the city this place is trash just like their service total waste of money and time. Managers arguing with his staff by the bar, hands slamming on table and everything. To the bartender not helping me or closing my tab because I'm not "her customer". I paid a lot of money to stay here.. and When mentioning this to the manager the best he could say was "sorry" , with no action to rectify or make my experience better. HORRIBLE service If you actually know what good service means/feels like

Right in the thick of Washington Heights and on the 1 line there's a colorful hotel that's clean, and secure. The elevator needs a hotel key to work. The restaurants are Dominican, and they seem delicious. My room is compact and clean with a dark interior. The bed is comfortable, and you can stream your own apps on their TV. My room is perfect for a solo traveler, but too small for two people. It seems like there were rooms aplenty since they asked me which floor I preferred, but I wasn't upgraded. By the check in area there's a little store area to buy snacks, and there are people using their computers in a small sitting area in the lobby. If you're here to see the sights, this is probably not a good location for you, but the price is right if you don't mind riding the subways.

Quaint hotel with unique decor for the creative artsy type. Very nice people at check in! Reasonable prices for the NYC area (quick subway ride to the heart of the city) clean.

We came here because it had the best cost vs ratings on the travel sites while visiting NYC for a track meet at the Armory. It's a cute, Dominican flavored boutique hotel in the heights. The neighborhood is not for everyone, especially if you're expecting Manhattan or going to be walking around at night and it's not a quiet neighborhood, so if that's not an issue... Rooms are smallish, but thoughtfully appointed. Music playing from the cool little stereo clock radio when you come into the room. Big TV on the wall. Little safe by the bed. Fold down desk and chair between beds. A mini fridge in the room. Nice showerhead and good hot water and pressure. Bright, crazy bathrooms. Definitely fun. So much fun that housekeeping apparently missed the handprint on the glass from the previous guests getting down in the shower. Beds, bedding and pillows were very comfortable. Climate controls worked spectacularly well. Lights all over the place, some with hard to find controls. On the minus side: No closet space and the sink setup sucks. No counter or shelf space and the sink and faucet set up sucks as well. Toilet was a little weak, and didn't flush well. There is a nice, Dominican themed restaurant with very good, but pricey food on site and breakfast for $25 in the AM. Staff was reasonably friendly. If you need a room in the vicinity for one or maybe two nights, you could do a lot worse for a lot more money than the Radio.

Stayed here for the bar exam (20 min walking and 15 min Uber ride). Had breakfast downstairs every day and they had a variety of continental options available ($22/pp). Room was decent but concur with other reviewers (no hanging options and the sink was so tiny). But the bed was so comfy and cozy with a giant tv screen. Overall I enjoyed staying here. The neighborhood had a lot of authentic Caribbean flavors and had some bomb mofongos.

Went with my family. Absolutely beautiful place to eat. Staff were friendly, helpful and accommodating. The food was served hot and ready. We had guacamole and sushi tacos as appetizers. 10 out of 10 ! It set us up for the entrée. The main course was expected to live up to the apps. Our order included Rabo, Seafood pasta, Fried whole sea bass and the Fillet with coconut sauce. WONDERFUL-TASTEY- DELICIOUS. WOW !! We had tequila shots at the end and left knowing we'll be back again. Thank you to the female manager who taught us that Dominicans like a little volume with their music.

The service staff was very kind in leading us to our room. BUT , the room reminds me of a closet or maybe a mid sized rv. There is no carpet which causes slipping after the shower. There is also no storage , night stands , iron , or microwave in the room which caused inconveniences and stress as to where we were storing our items. I had no room to put my suitcase causing my closet to explode all over the cold , rocky , grey floor. Also, my sink is in the bedroom? Along with the see through shower door that led out to the main "room" meaning I could not have anyone else in here while showering. Little to no lighting , very disappointed in this hotel for what it cost.

Cute boutique hotel. Perfect for a quick stay. Loved the Dominican decor. Super trendy and the lobby smells like Palo Santo which I absolutely loved. Room was clean. Super small, but just needed to sleep so I didn't mind. Not 5 stars because you can hear the noise in the street even 4 floors up.

The customer service here was good the location good the restaurant good the room was a bit small. One of the lights didn't work and there was no body soap in the shower but I always bring my own anyway. But you'd think that if you guess stays 5 days that somewhere in tween that while your cleaning the room and changing linens you'd check the. Shower gel in the bathroom. Also upon checking in the and being assigned a room that was not clean, meaning the sheets and the room had just had another guest in there before. But overall I would give them another chance because of everything else above that stated

Room design: Well thought out, clever use of space, sleek. EXCEPT sink design - because of ledge/shelf, washing face and brushing teeth was awkward and diffficult Room: VERY cozy bed, sheets, pillows Great shower - pressure, drained well No hangars - asked 3 times - finally got a few No 'do not disturb sign', didn't know they had them available No complimentary coffee service - in room or lobby Hotel: Location of 181st St and Amsterdam is a safe drug/sex trafficking program called OnPoint, and there are those who use this service who are users who linger, hang out on the street. There should be some kind of security presence for safety. Front desk did not know that this was next door, which was disappointing. Also, location of same intersection was in constant gridlock, and thus constant horn honking. Stressful energy.

I purchased a room for my brother to stay at the hotel while renovating our mom's apt. Rooms are so cute but he loved the restaurant in the lobby. The food was amazing.

I'm in town for a bellydance event, and super excited to stay at this hotel! This is a really cool boutique hotel. I love the views from my room of the George Washington Bridge. The room that I stayed is small and compact, but again it's a boutique hotel, so, it is expected. The location is tough though because, there's very little parking because the side streets are residential. It's very very busy in this area. There is a lot of activity, foot traffic and vehicle traffic. We had to circle the area a few times before we actually found a parking spot on one of the side streets. The parking garage was full. It didn't seem like it ever let up either. Finally, the restaurant "Jalao" opens at "happy hour." So, I can't wait to see what the restaurant is like. The hotel decor is super fresh and cool! I love it!

Do NOT stay here. The area is very unsafe. This was not a 4 star hotel - it was a 2.5 at the very best. We arrived to a smoke ridden room, it stunk of weed and cigarettes, it had a filthy shower and the side table was topped with gross, sticky goop and a cigarette burn. The window was unusually cracked open, probably to remove the smoke. The website offers bells as whistle as does the travel site, Priceline, we booked from but it was a reality check. You are a good 40-60 min trip to anything you'd want to see and the subway is a necessity. Good thing it's close by- the only solace. There are no bars or restaurants in walking distance besides a Starbucks about a 10 minute walk up the street. The hotel was very difficult. I was ready to leave upon walking into our room but they refused to reimburse me though acknowledged how gross it was. The room is so tight you can't comfortably fit 2 suitcases and we had to open them one at a time then stick it under the bed. Be careful because the corners of the bed are pointy and stick out in a tiny space. We agreed to move rooms but yet again it stunk like weed and our sheets were all ripped. I couldn't waste any more effort complaining. We got back to the hotel one evening after walking all day in the heat and we wanted to take a warm shower. We requested new towels and to my surprise, they were out of towels. A 4 star hotel has readily available towels, perhaps a small automatic coffee machine in the room with tea or coffee pods, Kleenex, a comforter on the bed, little soap and accessories by the sink, etc. The simple things go along way. We didn't sleep all night because of the horrible scent in the room. I was breathing in fumes and congested. Finally, I spoke to Z who was a sweetheart and was the only employee to empathize and want to make things right. They finally agreed to compensate one night which I do appreciate. Prior to traveling, we booked another hotel for the remainder of our trip to try a new area and it was then I realized just how terrible Radio Hotel is. It's not a place to walk around at night and we were even warned not to by employees at front desk. There were crackheads selling drugs on tables right outside. I called Priceline right before I booked to confirm it was a safe area and a 4 star hotel and they promised me. They try hard to be trendy but miss the mark because when you travel, it's all about location, location. Did we enjoy our trip, absolutely but the hotel is one to forget. This is also a lesson to NEVER trust Priceline.com. Upscale is what they promised. This was anything but. Shame on you for putting us in harms way. They flat out lied. Buyer beware is my lesson.

Very cute aesthetically pleasing hotel; however, the communication is horrible. I didn't receive new towels or wash clothes for 24 hours. Thankfully I brought some of my own but if I hadn't, that's ridiculous! I called 3 times for them to keep telling me they're on their way, just for the 4th time to tell me that the shipment didn't come in yet when it was time for me to check out. Also, I asked for new sheets because mine were still kind of dirty & all they did was remake my bed with the same sheets & pillows ! 30 min Uber to Time Square

We had a great nite at this sweet lil boutique hotel! It's n my neighborhood so I'm gonna support it

The big plus and minus here is location. I was headed home to DC for the holidays from New England. If you park in this hotel's garage, upon departure, you turn the corner at 180th and Amsterdam and then make a right turn and you're on the highway to the GWB. Super convenient if you are on a road trip and make NYC a stop. However, 180th is in "The Heights". It's almost at the northern end of Manhattan. GPS transit directions consistently told us it would take about an hour to travel downtown using the subway. (Use the 1 train but transfer to the express 2/3 at 96th Street and it won't take nearly as long.) Not the most cheerful neighborhood and definitely not the quietest. I was given a room on the 4th floor facing 180th Street. The street noise is very loud late into the night here. Lots of people hanging around on the streets fixing their cars, playing loud music, and shouting. Also, a lot of people use 180th to get to the GWB, so people riding by with enhanced bass sound systems. If you do stay here, please bring earplugs. This appears to be a recently renovated property, so everything was in new condition. It's the same kind of hotel as a CitizenM (although rooms are not quite so small), Arlo, Even, or Aloft. There is a shallow fridge but no microwave or iron in the room. Also, you have to kneel over the bed to raise and lower the curtains, which is kind of a pain. The blackout curtain doesn't cover the window to the edges. The lights in the room are on timers but the motion sensors don't face common areas in the room, so the lights were constantly turning off. Some of the light bulbs in the lamps needed replacement. Bed was fine and pillows were very good. Neighborhood has some restaurants but they close rather early. Nearby pizza place (something about Posh Pizza and Bar) had a sign on the door that they close at 11:00 PM on Saturdays but we got there at 10:30 PM and they were closed.) Front desk staff were okay. Cleaning staff was rude. I didn't try the restaurant or bar but both looked nice. I paid about $100 for one night with tax and then $35 for parking overnight - no in and out privileges. At that price, it was convenient and decent for me. YMMV.

Worst hotel experience so far! Staff, specifically the front desk lady is rude and completely unprofessional. They're uncleanly, rude, play loud music through the night and overall a absolutely unsatisfactory and terrible experience even for the lowest standards. Do yourself a favor and don't come here!

dont go here! got scammed and then told to go fix it myself when asked to speak to manager and got hung up on. this place is the epitome of all the stereotypes new yorkers hear avout themselves, and im a native who just wanted to go somwhere for a couple days so i went to another borough and got treated like this lol. again save your money and time and stress and go somewhere else in nyc. they got way better hotels for that price! this hotels staff is filled wit manipulators, hustlers and con artist who will try and get every last dime out of you ! if you want to see if new yorkers are really grimey, mean and have an attitude then this is just the place to come to lol for real.

This hotel literally had no towels. No towels! Was staying in a room with my wife and 2 kids and no one could shower. At the front desk they just said they ran out of towels and nothing they could do. Got no money back or anything.

It was ok , overall the hotel was clean and cute . The people at the front desk don't seem to be as nice as I read on previous reviews . I booked the room for my son as I . Seems like they don't have enough to accommodate the rooms . They gave me one towel & one washcloth even though the room was booked for 2 ppl . When I asked for more they seemed frustrated. I also noted the bed only came with sheets.. I asked for a blanket because it was raining and cold and they said they didn't have anymore but I could come down and grab another sheet . I just found it odd . I noticed the body soap was never replaced in the room either . They never replaced the towels or wash clothes . They just reuse what's in the room .

Nice, place, very clean. Staff great. Rooms small, shower has a glazed visible wall to the regular room so that can be awkward for families. Nice view, hard floors (good because you don't want a carpeted hotel room in a city). City sounds but hotel itself not loud. Not able to get refund for a room switch, but that's normal and not their fault. Easy to work with. Neighborhood has some run-down patches but doesn't seem particularly unsafe, subway entrance quite a walk and hard to find (for us), uber and taxi have to do a bounce around kind of illegally to drop and pick up. Harder to walk to places you are going from here than it is in other parts of the city, if you want to get to a neighborhood a couple miles away you kind of have to take the train or a car, other places you can just walk the sidewalks and grid road but it's more convoluted here. Lots of tourists staying the night, lots of international, lots of families and young people. Charges high, but for Manhattan it's actually very good. Right on the edge with the Bronx.

First, I booked this hotel and they contacted me as it relates to complementary champagne and two free cocktails. I received neither. They do not have a microwave or iron and you have to pay for television services and music services. Then I get locked out of my room with no explanation from staff, they cannot tell me why my keys nor theirs are working. Overall, I would not recommend this hotel to anyone. Not worth time or effort. 0/10

Terrible place. DO NOT spend time here. The staff is terrible at customer service and the rooms are not comfortable and yet the worst part is the stress noise. We could not sleep at all due to street noise ALL the time.