Radius Bank

I loved Radius Bank until Lending Club stole that bank from the company I grew up with as my goto bank for 18-24 years

I began the process of moving our personal finances to Radius Bank, ignoring red flags raised by the poorly performing website and challenges in setting up the account. Our credit rating hovers around 800 - we are used to being greeted with open arms. In the past few weeks, I spent hours redirecting automated transactions. Friday I used Radius's system to transfer $5000 from another bank to cover them. Monday, I made a mobile deposit of $720. That evening, at an ATM, I found my account had been locked down due to those money transfers, which Radius deemed suspicious. Since I was also blocked from the account, I couldn't see any activity, so had no idea what was being taken out. After two full hours on the phone (during which I was told the account was overdrawn, then that it wasn't but the $5000 was on hold until the review was complete, then put on hold for half an hour for a supervisor.) Despite repeated requests, I have been given no timeline as far as when I can get into or use the account. Since all my bill-paying assets are now in this account, I have a real problem. Really, we are not laundering money - just trying to pay our bills. Nothing the bank could do now would convince me to continue using its services.

DO NOT EVER OPEN AN ACCOUNT WITH THEM! I opened High Yield Savings Account. I've been trying to close my account for 45 days!!! Their system is messed up and scheduled some (8!) wires without my knowledge. I called in over 100 times to get this fixed. Customer service cannot fix it, since they don't have the authority. Finally I was put in contact with Nicholas, supervisor from Boston, who promised to call back but never did. I called in 10 times asking to close the account and to speak to Nick (the supervisor), or any other supervisor, but was told the supervisors are in the meeting and will call me back. I was told they are in the meeting every time. I've never a received a single email or a call back. They have really messed up systems. If you open the account they wont be able to close it for you. Save your time! Please stay away!!! This is nightmare!!!! This is what you get for dealing with a tiny bank that have no idea what they are doing!!!

This has been one of the worst experiences I have ever had with any company, not just banks. Their customer service team doesn't communicate across platforms (phone, web chat) and never responds to requests. I've received different information each time I have spoken with someone, and they have locked my account and access to my money because of incorrect information they gave me regarding a transfer. This bank masquerades as an innovative technology focused bank, but they are much worse than the larger institutions already out there. I would highly encourage everyone to stay far, far away from them. There are simply too many viable options out there to deal with their incompetence.

I can't believe all the low stars! Are you kidding me people! WOW! I have always loved this bank, but I needed to post this because I am just really impressed! I have had the bank for sometime now, they are fabulous and offer great benefits and perks to their customers, their online suite of tools is great to. They are just so human, real people, who really care. Well today that caring went into full play. I had experienced a problem with a transaction on my account, Every step of the way I was helped and didn't feel alone. Bianca from Radius worked with me to help and resolve the problem, she was even on the phone with myself and the merchant and stuck up for me. She basically saved my life! I can't say enough about how wonderful this bank is, how wonderful their customer service is and has always been. If your looking for a bank with people who care about you and your financial well being. Bank here! Thank You Radius - I Love YOU!!!

I have never written a review before, but am so livid- if I could give this bank zero stars, I would. I was transferred to Radius from aspiration, and have only ever tried to use this account to pay my credit card bill. Every charge I have ever tried to use with this account has been declined, and reprocessed several times before finally going through. They say this is because my account did not have the right amount, but all the amounts I paid were based on the account balance shown online. I expect my bank to at the very least be able to keep track of money, and process it. Literally the worst and most ridiculous banking experience I have ever experienced. I have lost so much money in returned payment fees because of this banks complete incompetence.

My business account was completely frozen for some vague reason. After several phone calls, it was frozen because I cashed a check with a slightly different business name 6 months earlier! 6 months! Now I can't pay my employees and I get told this will be "hopefully" be resolved in 2 business days. I can't make this up!

One of the most incompetent banks I've ever dealt with. Ever! Oh your ATM card was stolen? Ok, we'll get you a new one in 7-10 business days. Until then, you're screwed. No, we can't expedite it. Oh you moved? And you've notified us of your move and updated your profile on our website? Too bad. We're still going to decline all your transactions weeks later because even though you have an email confirmation from us proving your profile was updated and even though you see your updated address on our website, we still don't believe that you actually moved. Oh you want to talk to a manager? One will get back to you.....in a few days.....maybe. Do Not Bank with these idiots.