Sixto V.
Google
I am absolutely disgusted with the customer service at Raising Cane’s.
I placed a large order for a work holiday party and sent an employee to pick it up, driving from Menlo Park to Hayward. When he arrived, he was handed one bag of food. He explicitly asked, “Is this all?” and was told yes. Trusting that response, he drove all the way back to our office.
Once we opened the bag, we discovered there were no chicken fingers included at all, which is essentially the entire point of Cane’s. I immediately contacted the store and was met with zero apology, zero accountability, and zero attempt to make things right. Instead, I was spoken to by a rude manager who claimed they told my employee there was an additional bag. This is a lie and, as it turns out, lying became a pattern.
Because of their mistake, I had to send my employee back from Menlo Park to Hayward again to retrieve the missing food. When he arrived, the same manager then claimed that I had told her we received Cane’s sauce. This is also a lie. We did not receive Cane’s sauce and I never told her that we did.
I asked my team member to request that the manager speak to me directly. Not only did she refuse, she walked away from him, leaving him standing there with no explanation, no apology, and no resolution. No remorse. No professionalism. No customer service whatsoever.
I have never experienced such shockingly unprofessional behavior from a restaurant, especially one handling a large catering-style order. This was careless, disrespectful, and completely unacceptable. I will absolutely be filing a chargeback for this order and I will never do business with this location again.
Avoid this establishment if you value basic competence or customer service.